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View Full Version : Another Oceanic Failure!


d4a2n0k
01/14/2007, 11:33 AM
I just setup this Oceanic 40 Stretch Hex about 2 weeks ago. This morning, my wife is watching TV and hears a pop followed by the sound of rushing water. This tank has no holes drilled, everything is HOB and it was on an Oceanic stand. This is what I get for buying the "top end" of mass produced tanks.

The water soaked my carpet and ruined my brand new SLS Blue Wave III HQI ballast which thank god was off at the time.

Anybody have experience with claims and Oceanic? Does their warranty only cover the tank and stand or do they pay for damaged equipment due to their tanks failure?

http://i122.photobucket.com/albums/o266/gbannister/IMG_1364.jpg
http://i122.photobucket.com/albums/o266/gbannister/IMG_1363.jpg
http://i122.photobucket.com/albums/o266/gbannister/IMG_1362.jpg
http://i122.photobucket.com/albums/o266/gbannister/IMG_1361.jpg

UCanDoIt
01/14/2007, 11:47 AM
Next in line, homeowner's or renter's insurance.

E-A-G-L-E-S
01/14/2007, 11:52 AM
did you have a big piece of l.r. sitting right on glass? maybe on a point?

d4a2n0k
01/14/2007, 11:59 AM
No I used Starboard on the bottom. I just dont understand how a brand new tank can fail this soon.

d4a2n0k
01/14/2007, 12:00 PM
I have to say though, the silicone job on the tank was crap so maybe their quality has gone down. Ive bought many tanks over the years and even a cheap 10 gallon AGA tank has a better silicone job than this.

exoticaquatix
01/14/2007, 03:39 PM
oh man, what a frickin bummer. ive always had my doubts about tanks with so many seams. maybe those Tunze's did it ;) :D sorry, thought a laugh might help.
-nick

mc-cro
01/14/2007, 03:52 PM
something is just not adding up? for that piece of glass to crack, I would think that something would have to be out of square or off level.

I can see poor craftmanship causing a seam to pop, but that is either a defect in the glass or the stand was imperfect.

interesting that piece of glass isnt tempered.

DgenR8
01/14/2007, 03:55 PM
A local guy just gave me an Oceanic 110 gallon because it was leaking. No cracks, but the silicone failed in at least three places. While cutting the seams to strip the tank, I was amazed at how poorly the glass was cut, and the apparent lack of skill or concern in joining these poorly cut panels.
I'd be mad if I paid several hundred dollars for this thing, REALLY mad. I have no case going after Oceanic, but I can tell you that their quality control is severely lacking if my tank is any kind of indicator.

d4a2n0k
01/14/2007, 05:30 PM
My floor was level, I always make sure it is. I actually had an AGA 46 bowfront is the same spot a while back and had no problems and the bowfronts are known to be seam busters ;) . The top of Oceanic stands are one piece so the tank was supported all around not just in the corners like on AGA stands. It would take a big dip in the floor to throw the top piece off enough to put pressure on the tank. Were only talking 400 lbs max here which shouldnt have been a problem for this stand. Its built like a tank.

CMcNeil
01/14/2007, 05:37 PM
was this a brand new tank?i have an ORIGINAL oceanic tank.when i say original i mean an old one.mine is 10 years old and built like a tank(3/8"thick glass on a 37 gallon).never had a single problem with the tank and quality was superb.present day oceanics are built by all glass and the quality has gone down since the buy out.if it failed and is under warranty id be on the phone with them about my tank and my house damage.also if you used starboard,it isnt perfectly flat.it may have been distibuting wieght in some wierd way to crack it?maybe possible but doubt it.

JeffDubya
01/14/2007, 05:45 PM
Three words man, SMALL CLAIMS COURT.

d4a2n0k
01/14/2007, 05:46 PM
Yes it was brand new. I just bought it three weeks ago and the build date was November '06 so it wasnt sitting in a warehouse for years. My tank is 1/4" glass all around which is pretty flimsy and the bottom obviously wasnt tempered.

It looks like the crack started right below where two pieces joined. Like directly below.

JimW
01/14/2007, 06:04 PM
Didn't AGA buy Oceanic?

Jim

d4a2n0k
01/14/2007, 06:12 PM
Yes they did and their quality seems to have gone way down hill since the merger.

bigloggerhead
01/14/2007, 07:23 PM
Thank god my tank was a left over tank before the buyout. Sorry to hear about your problems man. I love my Oceanic. I would get with the company and see what they say. I find it hard to believe they wouldn't stand behind their product.

panmanmatt
01/14/2007, 07:30 PM
<a href=showthread.php?s=&postid=8981687#post8981687 target=_blank>Originally posted</a> by d4a2n0k
My floor was level, I always make sure it is. I actually had an AGA 46 bowfront is the same spot a while back and had no problems and the bowfronts are known to be seam busters ;) . The top of Oceanic stands are one piece so the tank was supported all around not just in the corners like on AGA stands. It would take a big dip in the floor to throw the top piece off enough to put pressure on the tank. Were only talking 400 lbs max here which shouldnt have been a problem for this stand. Its built like a tank.

The tanks are designed to be supported by the plastic trim, not the bottom glass. If anything got between the stand top and the bottom glass it would cause a pressure point on the glass causing it to crack.

I would check the top of the stand very carefully for anything that may be sticking up ( ie and uneven spot in the wood, small stone, piece of plastic). Just because everything was level it could still happen as the trim is what levels the tank and should be the only part of the tank in contact with the stand.

Amphiprion
01/14/2007, 07:44 PM
Actually, Central Pet (& Garden) owns all of them now--and yes, their quality did go down substantially in more items than just aquariums. The company I work for doesn't even bother ordering them anymore from the complaints.

EnFuego
01/14/2007, 08:23 PM
wow d4a2n0k, that sucks. Hope it all works out for you. Let us know how they handle it.

purza_00
01/14/2007, 08:50 PM
I believe they will replace the tank and stand if it is water damaged. A lfs had a large tank and stand from a customer that was replaced due to a rupture. The contents and your home are a different matter. Sorry to hear of your loss.

REMoses
01/14/2007, 09:26 PM
The company I work for doesn't even bother ordering them anymore from the complaints.

If not AGA, what other vendor is there for aquariums? esp the large ones?

d4a2n0k
01/14/2007, 09:27 PM
The top of the stand was perfectly flat and the tank was only supported by the edges. I really have no clue how it happened.

It was a good thing I was home....

purebullet417
01/14/2007, 10:11 PM
sorry to here that i got an oceanic tank from pets wherhouse (45 cube tech tank) and its built like a tnak i dont think i could carck it if i tried

8BALL_99
01/14/2007, 11:53 PM
The bottem isn't Tempered Glass! Is that not strange? I've got a AGA 35 Hex its tempered Glass.. Heck as far as that goes I dont think I've seen any tank without a tempered bottem.

JmLee
01/15/2007, 03:18 AM
<a href=showthread.php?s=&postid=8984448#post8984448 target=_blank>Originally posted</a> by 8BALL_99
The bottem isn't Tempered Glass! Is that not strange? I've got a AGA 35 Hex its tempered Glass.. Heck as far as that goes I dont think I've seen any tank without a tempered bottem.

for sure. That has to be the builders fault.

Nanook
01/15/2007, 07:03 AM
I hate it when good companies go bad...I had an older Oceanic 58g tank that had at least 1/2" or 5/8" glass...nowadays that same tank uses 1/4" or 3/8" and costs more than the tanks of old:rolleyes:

I went with a tank manufacturer that I could trust to build a solid tank for a much, much better price.

d4a2n0k
01/15/2007, 11:00 AM
Should the bottom have been tempered? I know they always do it after drilling glass but for a 40 gallon, do they always temper these days?

8BALL_99
01/15/2007, 11:27 AM
Most every tank I've ever seen in recent years have tempered bottems. Doesn't matter if its a 20 or a 40 Gallon.. Most all of them have lil stickers that say bottem is tempered do not drill.. Like I said I've got a 35 AGA Hex tank that is about a year old.. The bottem of it is Tempered glass.. I would think if a 35 is tempered then why wouldn't a 40 Hex be tempered?

For a tank to have a few hundred pounds of rock sand and water setting on them I would think it needs to be tempered glass.. I've seen tempered glass break and it doesn't crack its shatters into a million squares..

d4a2n0k
01/15/2007, 12:12 PM
Theres no doubt that my glass wasnt tempered, Im not sure if it is supposed to be though. There was no sticker like on my AGA tanks that says do not drill. I have a call into the warranty department at Oceanic. I will ask them when/if they call me back.

What a disaster....

My wife is now having second thoughts on getting any replacement tank. She is very nervous but I cant blame her.

d4a2n0k
01/15/2007, 01:54 PM
Ok, I just got off the phone with the warranty department. They will either give me a new tank or I can get my money back. They will not cut me a deal on a different model, they said that is up to my LFS. They will not pay for any property damage either but I kind of figured they would say that.

On another note, he said Oceanic does not temper their tanks anymore. Only AGA gets tempered bottoms, Oceanic uses "thicker, better quality glass" that does not need to be tempered. This is from the warranty department though so take that with a grain of salt.

I really dont know what I want to do right now. I dont particularly want another 40 stretch hex but there is such a big jump in price to the next model that I cant swing the difference. I might just get my money back and take my business elsewhere....

Im not expecting them to give me a tank that costs three times the price I paid but it would have been nice if they said they would meet me halfway.

JeffDubya
01/15/2007, 02:05 PM
What did I tell you about corporate customer service?

DgenR8
01/15/2007, 02:45 PM
I know you can't hold the store responsible for what happened, but you have nothing to lose by talking to them. To make a customer happy, they might do something for you.

d4a2n0k
01/15/2007, 03:30 PM
JeffDubya-Yes, it went as far as I thought it would. Truthfully, they didnt seem to care at all. He was very ho hum.

Larry-You are right. I spoke with Bob at Pets Warehouse and he said theres really no profit margin for him or Oceanic to do anything. I wasnt going to push him because I really dont feel he owed me anything. It was Oceanic that I pushed but they wouldnt budge as expected.

Now Im waiting for Oceanic to contact Pets Warehouse to authorize my credit. Im not getting another one of these tanks and will take my business elsewhere.

owsi
01/15/2007, 04:22 PM
I was going to order a custom 110 from oceanic a few moths back. But after the miscomunications and long waits for call backs went with Lee-Mar. From what I noticed after Oceanics move, one person took care of customs, QC and warranty, cutting corners will get you every time!

purza_00
01/15/2007, 07:52 PM
Make sure they credit you for the stand as well. It is probably water damaged and you don't need it without the tank.

I have a very old oceanic 58g. Had to reseal it once, but it sat dry for a couple of years while I was out of the country. I've been very happy with it. I am looking to upgrade to a 120g +, but will really have to find a different manufacturer. Not sure I could trust the AGA brand either.

8BALL_99
01/16/2007, 10:27 AM
yeah thats crazy.. I wouldn't get another one.. My 180 is custom made and it has a very thick bottem 5/8.. But its still Tempered.

I've seen older Oceanic tanks.. I even still have one of their 60 Gallon Cubes. Its night and day compared to what they make now..IMO you dont get what you pay for from them anymore.

Paulairduck
01/16/2007, 10:41 AM
a lot of the good builders are not using tempered glass. They just use thicker and better quality. Lee mar for example does not use tempered glass and there tanks are beautiful. I would say the more logic reason for the tank crack was the poor craftmenship in the stand, these mass produced stands are of very poor quality. This is when your DIY skills come into play. A good level stand is as important as a well built aquarium.

I would deffinitely want a new stand and a tank for free, because now it is water damged and I bet it was made out of particle board, that soaks up water like a sponge.

d4a2n0k
01/16/2007, 01:58 PM
Im not getting the same tank so Im returning the tank and stand for a full refund. I dont have the money right now and its useless asking my wife if I can spend more money after what just happened. Im gonna have to sit on my equipment for a month or so until I can pickup the tank I wanted originally. I want to go with the new Tech Tank line. Ill probably go with the 45 gallon which used 1/2" starphire glass on 3 sides.

Oceanic called my LFS and told them to credit me or get me a new tank. When I return the tank, I think it goes back to Oceanic for them to inspect before they will issue the LFS a credit who will in turn credit me. So Im not getting my money back for a few weeks Im sure.

d4a2n0k
02/28/2007, 04:27 PM
Just a little update. After a few weeks of calling Oceanic I finally got a full refund for the tank and stand. They credited the LFS for the wrong tank at first so I had to wait an extra few weeks for them to fix it. Of course the one they originally credited for was half the price of my tank.....

It wasnt the most pleasant experience but at least I got refunded. I was not going to take another one of the same tank. The glass needs to be a little thicker IMO.

I ended up with the 45 Tech Tank which is built MUCH better. Its been up and running for twice as long as the stretch hex so maybe this one will last a little longer. :)

Cookykrill
02/28/2007, 05:26 PM
I got word that Oceanic is changing their lineup and is going to use Starfire glass on most of their tanks now to differenciate themselves from the AGA line ......

celano
02/28/2007, 06:33 PM
Glad to hear d4a2nok. Good luck with the new tech tank, I hear their pretty nice.:thumbsup:

Matt Rise
02/28/2007, 06:56 PM
<a href=showthread.php?s=&postid=8985183#post8985183 target=_blank>Originally posted</a> by Nanook
I hate it when good companies go bad...I had an older Oceanic 58g tank that had at least 1/2" or 5/8" glass...nowadays that same tank uses 1/4" or 3/8" and costs more than the tanks of old:rolleyes:

I went with a tank manufacturer that I could trust to build a solid tank for a much, much better price.

I have a 58 RR from Oceanic that I bought 6 months ago. The glass is 1/2 inch and the craftsmanship is top notch.

sndwave80
02/28/2007, 07:45 PM
Thats too bad. I would contact Oceanic directly and express your concerns.

GuySmilie
02/28/2007, 09:27 PM
<a href=showthread.php?s=&postid=9361474#post9361474 target=_blank>Originally posted</a> by Matt Rise
I have a 58 RR from Oceanic that I bought 6 months ago. The glass is 1/2 inch and the craftsmanship is top notch.
Sounds like they are getting better.
My 58g Oceanic (not a RR) is 11 years old and it's built with 3/8" glass.
Guy

earlnewt
02/28/2007, 10:10 PM
Quality AND customer service flew out the door after the merger. Ask any dealer who has had to deeal with them recently that knew the company before the merger.
Sorry to hear of such a thing.
As a xmas gift to myself I bought a 14g BioCube and the lights were defects, right out of the box. I returned it to my "not so local 56 mile round trip" pet store. Two weeks into that one the fan starts getting very noisy? I was sent two new but wrong size fans not knowing this until I took the old one out. Oh yeh, only one fan out of the two in that one was ever working... I thought their was only one fan inside the unit. Brought it back for a full refund. Never again. I ordered the RedSea Max a couple days ago.
Also, I recently built a custom canopy for my Oceanic 58 reef and ended up calling Oceanic, after two no response emails , to get some info on witch black paint they use to make the canopy and stand match and I was told they get thier paints in bulk, I paused for a moment thinking further info was cumming, NOPE. I said "thats it", she said "yep", I said "never again will I buy another Oceanic product, buy".
How's that for poor quality and bad customer service. And I know I am NOT the "one in a million" One in 1,000 is more like it these days with Oceanic. Too bad, they were the ones the industry set their standards too for many, many years.

lightdir
02/28/2007, 10:44 PM
When I went to upgrade with the quality issues with Oceanic I went with a 90gal rr from deep sea aquatics. From what I was told they are a company that was started by some of the guys that built tanks for oceanic that left after the buyout. The quality is top notch it is built like a tank.... ( no pun intended )

seacapt
03/01/2007, 07:31 PM
I have an Oceanic 58 gal RR tank that is a copple of years old. But it is not the one I bought originally. The first one when filled with water leaked water under the seal from the main part of the tank along the bottom pane of glass into the overflow area. (i.e., if the electric went off and I was not home, all the water in the display area would flow into the overflow and then into the sump and onto my lr floor). I took it back to the "LFS" (for me a 200 mile RT drive) and they said I should have bought an Oceanic stand. Instead I had a custom made canopy and stand that was better than the mass produced stands made by Oceanic. After many phone calls and emails to/from Ocean Customer Service, I got nowhere until I threatened to lambast them on Reef Central. Only then did they tell me they would replace my tank. And then it took 2 waisted trips to the LFS and then I demanded that they deliver it. I could go on, but I too will nbever deal with Oceanic again. It was months of squaring off and threats for a fairly basic expectation: that a brand new tank not leak!

That's my 2 cents on Oceanic.

McCrary
03/01/2007, 08:48 PM
I saw an Oceanic 90 gallon with Starphire front pane glass, the thing was junk. The guy at the LFS said that they called Oceanic and told them to come pick up the tank as they won't sell that to anyone nor will they be selling AGA/Oceanic tanks anymore.

nynex
03/01/2007, 10:50 PM
The warranty dept told you they wouldnt handle property damage..just like it says on
the labels from all my AGA tanks. But that label also says "Some States do not allow
the exclusion or limitation of incidental or consequential damages, so the above
limitation may not apply to you. This warranty gives you specific legal rights and you
may have other rights that vary from state to state."

I would call a lawyer and find out what New York State laws are. You might be
covered for property damage or can file a small claim in court.

Also I had a AGA 10 gallon tank that I was using for my quarantine tank and it did
the exact same think. I had no rock or substrate in it at all. Just a royal pleco out of
my freshwater tank that I was medicating, a heater and an air stone. The tank
cracked exactly like yours and water started dripping down the stand. Thank god I
was standing there when it happened. I have no clue why it happened.

Nothing got ruined and AGA gave me a new tank. Still dont know why it cracked like
that????

Medaka
03/01/2007, 11:14 PM
I had one tank I ordered come with a 1 inch gap between the frame and the glass..:rolleyes:

How that gets by anyone, I dont know.

GlobalEvan
03/02/2007, 04:55 AM
because of the merger, they are moving the Oceanic factory. My bet is that all the workers who are getting laid off just don't care anymore. Oceanic sump kits never have all the parts these days, and it drives me nuts.

those tech tanks are pretty amazing though.

Hedonist
03/02/2007, 05:02 AM
WOW, glad I stumbled upon this thread... Once upon a time, Oceanic seemed to be the name in aquariums. I knew they got bought out but did not think about the quality changing.... I 'assumed' because the name was the same, the quality was the same... silly me.

It seems unethical to use a name that had a reputation for quailty
and totally change the product and keep the same name:mad:

Hedonist
03/02/2007, 05:06 AM
I meant to ask, who makes quality aquariums these day?

Who and wheres is Deep Sea Aquatics?

pjf
03/02/2007, 06:28 AM
<a href=showthread.php?s=&postid=9363495#post9363495 target=_blank>Originally posted</a> by lightdir
When I went to upgrade with the quality issues with Oceanic I went with a 90gal rr from deep sea aquatics. From what I was told they are a company that was started by some of the guys that built tanks for oceanic that left after the buyout. The quality is top notch it is built like a tank.... ( no pun intended )
Here's a news snippet that I've found:

"New Custom-Aquarium Supplier
GARLAND, Texas—Dan Engmark, former national sales manager for Oceanic Systems Inc., has launched a new aquarium manufacturing company called Deep Sea Aquatics. Deep Sea Aquatics specializes in Custom Aquariums, mid- to large-size standard aquariums and supporting cabinetry. The company also provides design and logistic support to dealers looking for custom aquariums as well as larger, standard aquariums. These products are currently being offered through Lone Star Pet Supply of San Antonio, Texas. The new venture is staffed with experienced personnel in all aspects of the aquarium manufacturing industry.

For more information, call (972) 205-0700."

(http://www.petbusiness.com/?pg=contents&spg=frontline#6)

pjf
03/02/2007, 06:36 AM
<a href=showthread.php?s=&postid=9361474#post9361474 target=_blank>Originally posted</a> by Matt Rise
I have a 58 RR from Oceanic that I bought 6 months ago. The glass is 1/2 inch and the craftsmanship is top notch.
Is your bottom glass 1/2" thick?

The side glass of my 2-year old RR 75-gallon Oceanic tank is 3/8" thick. The bottom glass is only 1/4" thick but it is tempered. I believe that the bottom glass is drilled for bulkheads and then tempered.

Tempered glass is stronger than regular glass:

"Under wind pressure, tempered glass is approximately four times as strong as annealed glass. It resists breakage by small missiles traveling approximately twice as fast as missiles which break annealed glass. Tempered glass is also able to resist temperature differences (200 ° F - 300 ° F) which would cause annealed glass to crack." (http://www.alumaxbath.com/tech/tgp.htm)

amheck
03/02/2007, 12:24 PM
FYI, I called Deep Sea and the smallest tank they are now making is 70g, which is basically the same as the old Oceanic 58g with another 3" of height.