Why do I get so many unknowns on Graph

[flfirefighter13]

I keep getting unknown states on my graph, please help whats wrong with my program?

http://www.showfocus.net/graph.jpg

Names
LT1$-A1
LT2$-A2
LT3$-A8
FAN%-A4
HET%-A5
PHL#-A6
SUM#-A7
SPR#-A3
ALM&-C1
LT5$-B3

Program
If Time > 00:00 Then SUM ON
If Time > 11:00 Then LT1 ON
If Time > 23:00 Then LT1 OFF
If Time > 13:03 Then LT3 ON
If Time > 23:00 Then LT3 OFF
If Time > 19:00 Then LT2 ON
If Time > 22:00 Then LT2 OFF
If Time > 11:00 Then LT5 ON
If Time > 23:00 Then LT5 OFF
If Temp > 80.0 Then FAN ON
If Temp < 79.0 Then FAN OFF
If Temp < 76.0 Then HET ON
If Temp > 76.5 Then HET OFF
If Time > 00:00 Then SPR OFF
If Temp > 83.0 Then LT2 OFF
Max Change 060 M Then LT2 OFF
If Temp > 83.5 Then LT1 OFF
Max Change 035 M Then LT1 OFF
If Temp > 83.5 Then LT3 OFF
Max Change 035 M Then LT3 OFF
RND 010/005 ON/OFF Then PHL ON
If Feed cycle Then SUM OFF
If Feed cycle Then PHL OFF
If Time > 00:00 Then ALM OFF
If pH > 08.50 Then ALM ON
If pH < 07.35 Then ALM ON
If Temp < 75.0 Then ALM ON
If Temp > 83.0 Then ALM ON

Thanks for your help!

[lvreefer]

I believe it is timing out in between samples or the DC is loosing connection with the controller. Sounds like the maybe the connnection in the AC itself. Those pins can get bent and not make a good connection. That is why it is only happening on DC monitors.

[flfirefighter13]

Are you thinking DC as in direct current or the DC8 connection?
If direct current wouldnt the screen at least flash when it lost power? If DC8 any idea how to troubleshoot and test that theory? Its a new unit and I used the supplied phone cable but can always snag another and swap.

[clp]

It doesn't have anything to do with the communication between the AquaController and the Direct connect boxes. AquaNotes MUST be running and connected to the AquaController for events to be recorded. If AquaNotes is not running then unknowns are put into the event database.

Curt

[flfirefighter13]

I thought the AQ Jr had internal memory? The instruction maual says it has internal memory to log 744 data logs. It then states when 340 entries are exceeeded it starts writeing over oldest entrys. If it has internal logging why would it show as unknown when I retrieve data logs and then graph?

[clp]

The probes data is stored in the controller. Events (monitoring the controller devices) are polled by AquaNotes and not stored in the controller.

Curt

[flfirefighter13]

thanks Curt, Is that the same for the AQ 3 as well? Seems flash memory is cheap enough, any chace of the next models storeing all info not just probes stuff? I know in theory I should be able to figure out what was on or off by looking at the temp and PH but would be nice to confirm the program is working as expected and not have to have the computer on at all times to do it.

[Cathy8424]

I have that problem with mine too. That is exactly how mine looks.

I want to have AquaNotes running all the time, so I can access my tank remotely.
But AquaNotes does this error and shuts its self off EVERY day. I need it to be reliable.
http://www.salt-city.org/gallery/files/5/ErrorMessage1.jpg
http://www.salt-city.org/gallery/files/5/ErrorMessage2.jpg

I also get a bunch of false alarms daily, even if I put the alarm in the off position in manual mode. My audiable alarm beeps, but it does not register on the AquaNotes status page.

Curt, please help me get this straightened out.

Thanks

[clp]

Email support@neptunesys.com the technical information error report (click here), and I'll see if gives any insight.
Send or post the program statements associated with the email alarm timer. Most likely a monitored parameter is temporarily going above the alarm threshold, and that is resulting in the alarm. One way to debug these problems is to set the long interval to a small number (like 1 minute), and then review the data logs at the time of the email alarm to see if any alarm conditions existed.

Curt

[Cathy8424]

Thanks Curt, I will get the Tech information tomorrow when it comes up again.

It is not the email alarm that is going off, it is the audiable alarm that I purchased with the system. When it sounds, the status does not show the alarm as being on.

I changed the length of time for the phone or page to go off, but I don't remember for sure which.

Here are the alarm codes, I had added a max change statement in hopes of stopping some of the alarms.
If Time > 01:00 Then ALM OFF
If pH > 08.30 Then ALM ON
If pH < 08.18 Then ALM ON
Max Change 003 M Then ALM OFF
If Temp > RT+0.6 Then ALM ON
If Temp < RT+-0.3 Then ALM ON
If Power 000 Then ALM ON

[dguest98]

how do you get your graphs to show the equipment usage, I hae selected the chiller but it is empty, do i need the full version of aquanotes.

[flfirefighter13]

Im not sure if it will fix your issue but click on database then Tank database then the Events tab. Select the item your looking for in the drop down and then click log enable. IIRC that will allow it to start graphing but only when hooked up and the computer is running. I am running a full version though so your results may vary.

[dguest98]

the log enable button will not check is there something else I need to do first or is this a lite issue?

[flfirefighter13]

Couldnt tell ya, maybe someone else with Lite will chime in.

[Bergovoy]

you need the full version of Aqua Notes, and the program needs to be running all the time

Bill