When are backordered Tunze 6025's shipping?

[Jeff]

Hello,
I ordered some stuff including 2 Tunze 6025 Nanostreams on Feb. 10th. Web Order Number: 100260014. I realize that the pumps are backordered. When do you expect them to ship?

Thx

[MarineDepot]

Hello,

Thanks for your post, I'm sorry about the delay. as of now they are expected to arrive on March 23rd, but as you may know already this is an estimated delivery date, they could be here sooner. Rest assured that as soon as we receive them we will ship yours out. Once Again I apologize for the delay and would like to extend my thanks to you for your support.

Walter F
Marine Depot Customer Services
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com

[hahnmeister]

Would this mean that I have to wait until then for my recent order of the TS24 kit as well? (two 6100s and multicontroller)

You know, I ordered from you guys because the website said you had them in stock... then I get a letter saying they were not in stock and should be in stock within the week... so whats really going on?

[Jeff]

Will I be getting an email telling me that they are shipping or further delayed?

Thanks

[MarineDepot]

hahnmeister

Thank you for your post, Unfortunately I do not have any available at this time, we do have the expected shipment to become available on 3/23/07. I do apologize for the inconvenience. You have not been charged for your backorder until it arrives, Once your order has been filled and shipped you will receive an email with tracking information that your order has been shipped. Please keep in mind that you are welcome to cancel your back order at any time before it has been shipped. Please let us know if you have any further questions

Walter F
Marine Depot Customer Services
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com

[blix70]

don't feel bad, i ordered 2-7-07. i was told "we get 100's per week so it should only take a couple weeks to get your order".

[moo0o]

im kinda mad too =( i ordered the pumps and even ordered next day delivery but today i found out ill be getting them in 4-6 weeks......so i payed 20 dollars shipping to get my 10 dollar 200 micron filter...

[RobbyG]

Why do all MD posts start out "Thank you for your post, (Heres the bad news, your SOL)" :D

[hahnmeister]

<a href=showthread.php?s=&postid=9474784#post9474784 target=_blank>Originally posted</a> by moo0o
im kinda mad too =( i ordered the pumps and even ordered next day delivery but today i found out ill be getting them in 4-6 weeks......so i payed 20 dollars shipping to get my 10 dollar 200 micron filter...

Well, you should call them and get a refund on that then. I cant see why they wouldnt.

[lakerfan]

Hi Folks,

Thansk for your patience with these pumps. We have not received any for quite a while now. We have checked with Tunze and just found out that we're getting a very small shipment within the next week. We will be sending an email to customers who have ordered more than a month ago to update you on the backorders.

MOOOOO- please give us a call we'll be happy to refund that for you.

Ben R.
www.marinedepot.com

[Jeff]

I am crossing my fingers

:)

[MarineDepot]

Hello Engine 7,

I'm crossing my fingers too! It was nice talking to you, I'll keep you posted! Thanks for your patience and business!

Feel free to contact me anytime

Walter F
Marine Depot Customer Services
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com

[hahnmeister]

I seem to have my TS24 kit on the way... just one question... are these the new 6100s with the solid state transformers that rvitko is talking about in the Tunze forums?

[Jeff]

Thanks Walter, it was nice talking to you. Thanks for the phone call. Great customer rep :)

[MarineDepot]

Hello hahnmeister,

I spoke to Tunze today regarding your inquiry, the new 6100s with the solid state transformers, which will be model number 6101 will be phased in around June/July according to Tunze

Walter F
Marine Depot Customer Services
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com

[hahnmeister]

Are they saying that there will be any performance/feature advantages with the new ones, or is it just the next mechanical evolution? rvitko was mentioning at one time that he was worried about the longevity of the solid state transformers.

[moo0o]

do you think if i ordered them on 3/13 ill be able to be in the shipment for this weeks tunze?

[starsbravo]

Have you guys got any 6025's in yet?? Thanks

Josh

[starsbravo]

The reason Im asking is because I ordered mine on 03/16. I know you guys are way behind, but if you could give me an estimate on when I should be expecting them, Id appreciate it. Thanks
Josh

[Jeff]

Received mine yesterday :)

[starsbravo]

When did you order yours?

[MarineDepot]

Hi Josh,

Sorry about the delay, if you can PM me your order number, I'd be more than happy to look into your order.

Walter F
Marine Depot Customer Services
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com

[starsbravo]

Walter, PM sent
Thanks

[MarineDepot]

Hi Josh, Got your PM, I sent you a reply.

Let me know if I can be of further help...

Walter F
Marine Depot Customer Services
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepot.com

[MarineDepot]

Just to let everyone know, we have the Tunze 6025s back in stock. Supplies are limited. Everyone should be getting your backorders shortly, if you have not already. Sorry for the delays.
Steve
Marine Depot Customer Service
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepotLive.com

[starsbravo]

Got a shipping confrimation yesterday with a delivery date of this Fri. Finally after 2 months. Thanks MD.