Damaged product

[Indermark]

I just got home to see my 2 buckets of salt on the front porch and without careful examination noticed the lid on one of the buckets of salt is totally busted. How am I going to keep my salt from turning into a brick, actually what are you going to do? Do I need to complain to Fed Ex or call the customer service number? Last time I ordered salt from a company they put it in a box. Is it standard percedure to ship salt w/o a box?

order (N7118863-1)


tracking numbers are:
041771150591942
041771150591959

UPDATE: Just went to open the salt bucket to see if the salt is hard. It is not BUT, i was able to unscrew the lid with my hands. correction with a hand. Normally a hammer is needed and recommended as per instruction on lid.



Ryan

[Bebo77]

<a href=showthread.php?s=&postid=9437814#post9437814 target=_blank>Originally posted</a> by Indermark
How am I going to keep my salt from turning into a brick, actually what are you going to do?


WOW!!! could you be a little more rude?:rolleyes:

[Indermark]

<a href=showthread.php?s=&postid=9437851#post9437851 target=_blank>Originally posted</a> by Bebo77
WOW!!! could you be a little more rude?:rolleyes:

DITTO

I didn't think that was rude. I ordered a product that was suppose to arrive in decent condition and don't really know if I contact FED EX or DFS. The lid is smashed in and there is debris inside. I don't know what was loaded on the truck but it is now in my salt. I think you would be a little perturbed too. I am going to call customer service now if they are still there.

Ryan

[Indermark]

I wil say kudos on having customer support until 9 pm.

[Bebo77]

you dont have another salt bucket with a lid laying around? improvise man.. i am sure Drs will do something for you as they always go out of their way

[aquaticvet1]

Hi Ryan,
I am sorry for the damaged shipment. Please contact customer service and they will reship new salt. No need to return it, please salvage what you can.

Again, I am sorry, Race Foster

[dfs/la2]

Indermark,

We sincerely apologize for the condition of the salt pail. We are sending you another bucket of sea salt to replace the damaged item. Thank you for letting us know about your order. We appreciate your business and want our customers to trust that we will take great care of them.

You do not need to contact FedEx, our Customer Service department handles any damage issues directly with FedEx and will take care of everything.

Ginger K.
LiveAquaria
Drs. Foster and Smith

[Indermark]

I would like to say that when reporting a damaged product do not drink on an empty stomach before hand :o. I normally hate calling 1-800 numbers dealing with issues or just ordering, because you end up talking to someone you cannot understand. This is not the case here. I could actually have a converstion with the customer service rep. I just had a horrible experience with a company yesterday when I had to call the company customer rep and was not looking forward to another 1-800 number experience. The rep I talked to was very polite and helpful. I am extremely appreciative for the bucket of salt and will probably toss the damaged one.

Ryan