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shyland83
03/17/2007, 01:46 PM
I went to pick up my new 120g starphire from the reptile show today. here is my list of complaints

1. I asked for eurobracing front and 2 sides, nothing on the back to accomodate my horizontal overflow. They braced the Back anyway.

2. There was a quarted sized chip in the front corner of the tank in a bad spot.

3. They got the owner on the phone and i have never been treated so poorly in my life. I don't know how he does business like that.

After the tank not being what i wanted, being damaged, and finding out that my money was going to one of the biggest @** @#$%^ I've ever spoken to, i made them take the tank back. They said they will credit my card on monday. I was so excited to get my tank and now i'm heading to the city to drink away my sorrow.

I did go to Fishy and order and All-Glass 120g. (at least my money is going to someone who deserves it) the dimensions given at 48x24x24. I know with the plastic trim it measures more like 48.5x24.5 can someone with this tank please get me a dimension on the height including the plastic trim? i want to finish my stand and hood.

bobbbm
03/17/2007, 02:41 PM
Ohh man sorry to hear that Scott.... Ive read quite a few bad things about this company. I will not go anywhere near them.

Spracklcat
03/17/2007, 07:18 PM
Sorry Scott--but I'm happy they're giving you the refund and you won't get stuck with a crappy tank.

DEXTER SOLIS
03/17/2007, 07:54 PM
there satisfaction rating sadly is on the low side

shyland83
03/18/2007, 06:22 AM
yeah I read all the bad things, i guess i figured it was worth the risk. live and learn

pyro383
03/18/2007, 12:59 PM
funny too since I read somewhere that they had a new owner.

eboonaman
03/18/2007, 02:59 PM
Sorry, to hear that scott..
chuck

tmfuller
03/18/2007, 04:08 PM
i email them and they never even sent me back a quote.i'm glad i seen this post so i know not to deal with them.

shyland83
03/18/2007, 05:30 PM
I finally found the actualy exterior dimensions on AGA tanks, hopefully i can get the stand done before the tank gets here on friday.

http://www.all-glass.com/services/index.html

manofcoral
03/18/2007, 05:39 PM
Wow, I totally feel your pain. What a drag. You are totally exited about your new tank and BOOM it is all wrong. If it was me I differently would be crying in my beer. I hate when crap like that happen to me or anyone else. The good thing is now you will get credited and get a tank you want and will enjoy. Sorry dude that really sucks.

Neurotech
03/18/2007, 07:04 PM
Yeah,they just suck entirely. I sent them a long e-mail with all the specs I needed for a sump, and they just e-mailed back - "Can't help you". Thats it, no explanation, like I was some kind of pariah. I emailed back asking why not and never received a reply.

SeaView
03/19/2007, 03:49 PM
Sorry to hear that dude. I will stay away from them too.

BAYONNEREEF
03/19/2007, 09:18 PM
HAPPEND TO MY FRIEND 220 TO