D&D Typhoon

[fjleiter]

Hello,

I ordered one of the D&D Typhoon skimmers a few weeks ago and got around to putting it together. It appears that there is a part missing, on the elbow to the pump, it should be threaded on both sides of the elbow, the piece included was only threaded on one side.
Unfortunately the pipe size isn't a standard thread size so I can't use off the shelf parts to get it working. Any idea where I can get a replacement elbow that is correctly threaded?

-Fred Leiter

Order number was N7232516-1

[dfs/la2]

fjleiter,

We are extremely sorry to hear the Typhoon Hang On Skimmer was missing a part when you received it. We will be happy to assist with any problems you may be having with your purchase. Please call us at your earliest convenience so we may either replace the skimmer or arrange for the correct part to be sent to you.

Whenever you are having problems with items from your order we ask that you contact our Customer Service Department at 1-800-562-7169 in order to provide an immediate resolution.

We have left a message on your home answering machine for you to contact us as well. We look forward to hearing from you and assisting you with this matter.

Joyce F.
Drs. Foster & Smith
Technical Support

[fjleiter]

Thanks Joyce. Called today and customer service is going to have the manufacturer send the correct part out.