ReefKeeper 2 Channel Stuck On!

[Kaiser Tang]

Last night I found my tank temperature upwards of 94 degrees. A channel that one of my heaters is plugged into was stuck on. There was no indication that the channel was on either (no channel indicator lights were on.) I was able to turn the channel off and cool my tank. I'll have to wait and see when I get home if there is any losses.

Is this type of thing covered under warranty?

[digitalaquatics.com]

email [email protected] for support issues.

[Kaiser Tang]

Thanks, I did send the e-mail.

[Racenrich]

sounds like the same issue i'm having.......there is a work around.

Take one channel and remove anything being controlled.......put that channel in "ON" mode all the times....

not sure why this works, but it solved my issues with a channel staying on. even though its set to turn off!!


I am waiting for a fix from Scott.....it has yet to be resolved.

[Kaiser Tang]

How long have you been waiting. I'm funning Firmware version 2.0. I wondering if I upgrade to version 2.4 that it will solve the problem.

[digitalaquatics.com]

Kaiser Tang,

I'll reply to your email. I fairly certain, you have a simple issue that's not related to what Racenrich has struggled with.

Scott

[Kaiser Tang]

Thanks!

[BreadmanMike]

<a href=showthread.php?s=&postid=9998588#post9998588 target=_blank>Originally posted</a> by Racenrich
sounds like the same issue i'm having.......there is a work around.

Take one channel and remove anything being controlled.......put that channel in "ON" mode all the times....

not sure why this works, but it solved my issues with a channel staying on. even though its set to turn off!!


I am waiting for a fix from Scott.....it has yet to be resolved.

I have this same problem and it has caused a kalk overdose due to the mixing pump running constantly. It has also left my T5's on instead of shutting them off. The odd thing is that the channel wasn't lit as it should be when the channel is on and wouldn't shut off until I unplugged it from the wall.

I don't have the channels running 24/7, so I will try this and see if this fixes it.

This is what I came home to two weeks ago.
http://i32.photobucket.com/albums/d11/aquaticman74/IMG_0590.jpg

[carlos_fb]

Wow, this is a very scary issue, I hope DA will come up with a solution for it soon.

[kh6sat]

2.4 doesn;t fix the problem. I upgraded to 2.4 and I got the problem after that. My MHs were stuck on.

[Lake75]

This xx-channel-stuck-on-without-an-indication issue has been there for quite a while (I first experienced mine in last March). It's really a big threat to the well-being of our animals and I personally feel it's much more important than many other fancy RK2 features that DA is working on. I simply can't understand why DA still hasn't solved this problem yet.

[mlb75]

Not to spread hate or discontent (THAT IS NOT MY GOAL HERE) but it seems I've got a similar problem. I only post here so I can tag along and also to remember to post here if I find a resolution. It also seems that it got worse when I updated to 2.4 but that's probably completely coincidence

[Racenrich]

I have been in contact with DA and they are VERY aware of this! I have had the same issue for quite sometime!

i found a workaround for this that may work for you, as it has for me.

Leave any one channel on at all times.

i personally have one channel (#6 if that matters) ON at all times now and found that the rest will work correctly.
HTH some of you.

Rich K.

[BreadmanMike]

<a href=showthread.php?s=&postid=10482143#post10482143 target=_blank>Originally posted</a> by Racenrich
I have been in contact with DA and they are VERY aware of this! I have had the same issue for quite sometime!

i found a workaround for this that may work for you, as it has for me.

Leave any one channel on at all times.

i personally have one channel (#6 if that matters) ON at all times now and found that the rest will work correctly.
HTH some of you.

Rich K.

After talking to Rich about this problem he suggested this to me. It has worked without issue since leaving a channel on at all times. If you guys can do this I'd definitely recommend it until DA can figure out the cause.

[mlb75]

I'll definately give that a shot here in the next 5 minutes... If that's the case then it almost sounds like this may be a firmware issue.

[mlb75]

BTW though and just because it's starting to bug me after several days, multiple emails, and a voice mail I've yet to hear anything back from them on my similar issues.

[mlb75]

Well I need a dish of crow, I just checked voicemail and had a message from DA at 7:30 Friday evening.

So I apologize for my last post, I just really want to get this taken care of.

BTW I turned channel 1 to always on and so far it seems the rest of the channels are now working correctly. That being the case it almost seems that the strip has to have somewhere for power to go otherwise it can't turn the other channels off. It's not right and still doesn't address some of my other issues but at least it helps.

[digitalaquatics.com]

Mike,

We have been working with Rich on his issue which it sounds like you're dealing with to... V2.5 was supposed to fix this however we have yet to find the cause. We have been able to repeat it but only once in a while.

Everyone please know we're working on this issue and hope to have a resolution soon.

One reason that it's take this long to even know is because most people have a sump or something running all night long (including me on my personal tank.) And this hides the issue. The only way we really go to this point was due to Rich and his meticulous trouble shooting. SO you can all thank him for really bring this to light.

Stay tuned, we're working on it.

And Mike, There's not much I can suggest until we have a fix so your best bet is a band-aid like I'm sure Rich told you.

I'm sorry we don't have a solution yet!

Scott

[mlb75]

No problem it seems to be working correctly at the moment, but not to tread jack but how about my reset issue?

[digitalaquatics.com]

Mike,

Also, I'm not sure if it's hotmail or what BUT I've had my last two email kicked back to me

"A message that you sent could not be delivered to one or more of its recipients."

We've seen a number of issue with hotmail emails lately.

Sorry,
Scott

[mlb75]

No my email address is a corporate one but I'll send you another email in a bit with an alternative. And I'll PM you my address just to make sure.

[digitalaquatics.com]

Mike, sorry about that... Looks like there's another Mike that I just got confused with you.

BTW, we don't use the PM system here.

Thanks,
Scott

[mlb75]

just saw that and also got and responded to your email.

[1ucky]

Probably bringing this back from the dead, but was this issue ever fixed? A friend of mine is selling this unit with the same issue and was wondering if there's a fix to this? Thanks!

[Racenrich]

as long as ONE channel is ALWAYS on (24/7), your good.
BTW....problem was never fixed. :(

[1ucky]

<a href=showthread.php?s=&postid=14533263#post14533263 target=_blank>Originally posted</a> by Racenrich
as long as ONE channel is ALWAYS on (24/7), your good.
BTW....problem was never fixed. :(

Thanks for the info! This was what my friend was doing when he had it plugged. It sucks for those that paid all that money to have it fail this way and no fix to it:( .

[digitalaquatics.com]

We've posted in our support forum that we are looking at the RK2 firmware for a fix. There are a number of things that make the RK2 a bit more challenging, but we are looking at it. If you want to stay informed on that issue please visit our support forum.

Thank you,
DA

[Racenrich]

<a href=showthread.php?s=&postid=14534175#post14534175 target=_blank>Originally posted</a> by digitalaquatics.com
We've posted in our support forum that we are looking at the RK2 firmware for a fix. There are a number of things that make the RK2 a bit more challenging, but we are looking at it. If you want to stay informed on that issue please visit our support forum.

Thank you,
DA

Scott...your kidding right? this issue (mine in particular) came about in October of 2007! Its now March 2009!!
I gave up on (you) DA long ago...especially after the promises that were made by you to me, which of course was never fulfilled, even after countless emails!

We all learn along the way; some harder than others!

[digitalaquatics.com]

No we're not "kidding"... As far as your situation, that's is still on the table as indicated in our last email exchange and there was a wait indicated based on changes to hardware here. If you want to continue that conversation you'll need to email, we will not go back and forth or discus that on RC.

Scott

[1ucky]

Looks like I'll be staying away from this unit......

[digitalaquatics.com]

<a href=showthread.php?s=&postid=14535281#post14535281 target=_blank>Originally posted</a> by 1ucky
Looks like I'll be staying away from this unit......

The RK2 has been discontinued for several months so it's not likely that you'll find it new. We do not suggest buying used hardware as the warranty is non-transferable.

[1ucky]

Believe it or not, this unit can still be purchased brand new. I wouldn't buy the new one as it may also come down with a similar problem and who knows, I'll be waiting two years for it to get fixed anyways.

[Lake75]

It's been more than 1.5 years since I posted in this thread about this problem and 2 years since I first encountered it. Still, DA hasn't solved the problem. I don't want to flame you guys at DA, but this really sucks and hurt your brand tremendously. It doesn't matter whether or not RK2 has been discontinued. It's still your product, and your company left many of your loyal users hanging high and dry. I still remember how excited I was when I first received my RK2 and how much I believed that it was a better product than Neptune. --And now? You won't believe how much I'm disappointed by DA's inability or insensibility to back up your products.

[digitalaquatics.com]

OK, to try and reiterate this from one of my last posts...

<a href=showthread.php?s=&postid=14534175#post14534175 target=_blank>Originally posted</a> by digitalaquatics.com
We've posted in our support forum that we are looking at the RK2 firmware for a fix. There are a number of things that make the RK2 a bit more challenging, but we are looking at it. If you want to stay informed on that issue please visit our support forum.

Thank you,
DA

The original team that did 99% of the work on the RK2 have not been with the company for almost three years now. The way the unit was developed has made it challenging to service. We have had about 15-20 reports of this issue and to say to say it's mysterious is an understatement. We gotten several units in that reported the issue and not been able to see anything. But again, we're looking into it.

We'll post any updates on our forum when we have them!

Thank you,
Scott

[slider162]

Mine has had a stuck circuit for some time now. I just chalked it up to being dirty/coroded somehow. I emailed DA a few weeks ago to see if I could purchase a new power strip thinking that they may have gotten some servicable ones in during the exchange program to no avail.

The RKE is a little steep for my budget. The RK2 serves my needs perfectly. Which system today could be considered a direct replacement for the RK2? I don't "need" any more features at this time. But I do need 8 outlets.

Edit: I think I just answered my question. It looks like the RKL v3 may work...

[k9doog]

<a href=showthread.php?s=&postid=14550459#post14550459 target=_blank>Originally posted</a> by Lake75
It's been more than 1.5 years since I posted in this thread about this problem and 2 years since I first encountered it. Still, DA hasn't solved the problem. I don't want to flame you guys at DA, but this really sucks and hurt your brand tremendously. It doesn't matter whether or not RK2 has been discontinued. It's still your product, and your company left many of your loyal users hanging high and dry. I still remember how excited I was when I first received my RK2 and how much I believed that it was a better product than Neptune. --And now? You won't believe how much I'm disappointed by DA's inability or insensibility to back up your products.

+1

[96p993]

Could this be one of the main reasons for the RK2 being discontinued and the RK Lite coming into existance??

[digitalaquatics.com]

No... The RK2 has been in service for over thee years. The unit wasn't expandable and we wanted to offer a more dynamic controller at the entry price point. It's the basic evolution of technology!

Scott
DA

[NeveSSL]

<a href=showthread.php?s=&postid=14550459#post14550459 target=_blank>Originally posted</a> by Lake75
It's been more than 1.5 years since I posted in this thread about this problem and 2 years since I first encountered it. Still, DA hasn't solved the problem. I don't want to flame you guys at DA, but this really sucks and hurt your brand tremendously. It doesn't matter whether or not RK2 has been discontinued. It's still your product, and your company left many of your loyal users hanging high and dry. I still remember how excited I was when I first received my RK2 and how much I believed that it was a better product than Neptune. --And now? You won't believe how much I'm disappointed by DA's inability or insensibility to back up your products.

Just a thought, but wouldn't most "loyal" customers have upgraded to an RKL or an RKE?

Maybe not, but I would tend to think so. ;)

Brandon

[spleen93]

<a href=showthread.php?s=&postid=14790859#post14790859 target=_blank>Originally posted</a> by NeveSSL
Just a thought, but wouldn't most "loyal" customers have upgraded to an RKL or an RKE?

Maybe not, but I would tend to think so. ;)

Brandon

Nope - still using my RK2 and RK1 without any issues - why fix what's not broken? I would have considered myself as a "loyal" DA fan until now but the iPhone app for the Aquacontroller is calling me to the dark side ...

[NeveSSL]

Fair enough. :)

Brandon

[digitalaquatics.com]

<a href=showthread.php?s=&postid=14790912#post14790912 target=_blank>Originally posted</a> by spleen93
Nope - still using my RK2 and RK1 without any issues - why fix what's not broken? I would have considered myself as a "loyal" DA fan until now but the iPhone app for the Aquacontroller is calling me to the dark side ...

Rumor has it a customer of ours is writing an iPhone app as well... I'm not sure the progress to date but I've seen some things. The other app you're mentioning was not written by that company but by a customer as well...

[etrigo29]

<a href=showthread.php?s=&postid=14679005#post14679005 target=_blank>Originally posted</a> by k9doog
+1
+2 found a sucker on ebay...too bad too cause it was a nice piece of equipment and I liked the display and the simplicity of it

[spleen93]

Whether DA itself or a customer creates the iPhone app for the RK, I'll be glad to use it ... lol

[Hammsreefbeer]

hey,can someone help me?ive had the same issue for sometime now w/ my RK2 and DA.
anyway ive been leaving channel 1 on 24/7 but #6 on multi timer,the light turns off but not the channel.what am i doing wrong?
thanx

[digitalaquatics.com]

Hammsreefbeer,

What is plugged into the channel?

Scott
DA

[Hammsreefbeer]

tunze power head.

[digitalaquatics.com]

When the pump is supposed to be off can you unplug the pump for a second and then plug it back in. If you do this and the pump stays off, than moving the pump to channel 4 or 8 will work.

[Hammsreefbeer]

im using ch 4 for extetion socket for MH's and 8 for PC lighting,thats the way you guys had it suggested it.

but ya if i unplug it,then plug it back in it stops.

[Hammsreefbeer]

also,like i said above i have my pc lights in ch8 on mutli to turn on 1 hr before MH and turn off 30mins after,,back on 30 min before MH turn off ....... no luck.they stay on all day and with duel 400's over a 125 that alot of heat.

[digitalaquatics.com]

<a href=showthread.php?s=&postid=15049861#post15049861 target=_blank>Originally posted</a> by Hammsreefbeer
im using ch 4 for extetion socket for MH's and 8 for PC lighting,thats the way you guys had it suggested it.

but ya if i unplug it,then plug it back in it stops.

The ES can be run on any channel. If you switch the two you'll be set! The suggestion to run MHs on 4 or 8 is if you're not using something like an ES.

Scott

[digitalaquatics.com]

<a href=showthread.php?s=&postid=15049919#post15049919 target=_blank>Originally posted</a> by Hammsreefbeer
also,like i said above i have my pc lights in ch8 on mutli to turn on 1 hr before MH and turn off 30mins after,,back on 30 min before MH turn off ....... no luck.they stay on all day and with duel 400's over a 125 that alot of heat.

That one's a bit more mysterious... For more support on that please visit our support forum.

http://forum.digitalaquatics.com