Not bad...

[happyface888]

Well I ordered some stuff 2 weeks ago and the service was great answered alot of my questions and concerned. Recived my stuff on the 15th which was sweet, I ordered a bottle of Ich Attack believing it would help remove ich off my fishes, with the statement stated in the catalog "Effective in salt, fresh, or brackish water!" in a yellow circle." After that I read some testimonies, everything seemed positive and tryed it for a week and this stuff doesnt work at all, my fish got sicker and sicker and eventually all died off but a damsel. The thing that bugged me the most is what the catalog said if I was not satified with it I could return it which makes it not worth it for a refund or a exchange. But it seems theres a catch, I would have to pay for shipping. Which sucks, I think the catalog should be modded and not have that yellow buble that makes people think it works.

[dfs/la2]

happyface888,

Thank you for posting and giving us an opportunity to make this right for you. We apologize for your dissatisfaction with the Ich Attack. If you could please PM your order number or your name we can certainly credit you for the item. We apologize for any inconvenience and look forward to hearing from you so we can fix this.

Stacie R.
Technical Support
Drs. Foster & Smith

[happyface888]

wow supurb support. Thanks stacie Im going to pm you my order and I have some question too. Thanks

[happyface888]

Stacie there seems to be a problem, when I tried to pm you it said your mail box is full.

[dfs/la2]

happyface888,

Thank you for your post. We apologize that out inbox was full. We have cleared it and we are again able to receive new messages.

Gwen S.

[happyface888]

Thank you Gwen, I tried to pm again and I got the same msg that said the reciever has not cleared their box.

[happyface888]

Stacie, Gwen thanks for the help but I cant seem to send you two a pm so I sent it to DFS/LA1 with the order number. I hope that is ok. thank you again.
Information
My Name: Tommy Chu
ordered on june 9th recived the package on the 15th. Location of delivery was 1077 san mateo ave san bruno ca 94066. I also was wondering is it possible to exchange for something else of same value if not than credit is great aswell. Could you give me more information on credit?Greatly appreciated have a nice day.
Tommy Chu

[dfs/la2]

happyface888,

Thank you for contacting us with your order information. We apologize we are having problems receiving our PMs at this time with the dfs/la2 name. However, we did receive a PM with your order number under our other account and we placed a credit on your file for you to use with any type of order from us. The amount of the credit is $16.98, which includes the product cost, and the shipping and handling. We apologize for any inconvenience.

If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-562-7169 or via email at [email protected] and we will be happy to answer any question(s) you may have.

Stacie R.
Technical Support
Drs. Foster & Smith

[happyface888]

Thanks stacie. Wow I have to agree with everyone above and beyond. Have a nice day.

[happyface888]

where can I find the credit. I seem to have forgotten my acc for the site sorry. If it is ok I can provide information as proof of my acc. Thank you

[dfs/la2]

happyface888,

Thank you for contacting us with your questions. The credit is on your account with us that we can access by your last name and zip code. When placing your next order over the phone, you may redeem your credit by simply notifying the agent that you would like to apply it to your order. If you are placing the order on the Internet, please put a comment in the "Notes For This Order" box at the end of the ordering process stating that you have a credit on file that you would like applied to your order.

We are happy to hear that you are satisfied with this resolution. Thank you for taking the time to compliment our customer service.

If we can be of any additional assistance, please feel free to contact our Technical Support Department at 1-800-562-7169 or via email at [email protected] and we will be happy to answer any question(s) you may have.

Stacie R.
Technical Support
Drs. Foster & Smith

[happyface888]

Thanks. Im going to order from DrFS again great service keep it up
=D

[dfs/la2]

happyface888,

Thank you for your compliment. We strive to make our customer service #1. We look forward to doing business with you in the future.

Melissa K.
LiveAquaria Supervisor