Replacement parts

[lukinrats]

Can I order a new propellar (internal half)? One of my Vortechs lost the backing off of the internal half, and I can see all of the insides

Thanks,
Nathan

[EcoTech Marine]

Hi Nathan,

No problem. Email us at [email protected] with a more detailed description of what parts you're looking for. Perhaps refer to the exploded view of the pump in your instruction manual to be sure you are describing the correct parts.

-Tim

[melt]

Hi Tim this is Leon from manhattan reef...I sold the above reefer my vortechs...one of them the orange rubber was replace with the new black snap on gasket for the wet side...The reefer above want a next black snap on gasket for the wet side.for the next pump.One vortech have the new snap on gasket and the other have the orange gasket ..can you please replace it for me and PM the charge...I'll pay for it ..

PS ..I am just leaving the hobby for a year or so thats why I sold them..

[EcoTech Marine]

Hi Leon,

Thanks for letting me know what's going on, and I'm sorry to hear you're leaving the hobby!

lukinrats-

Haven't received an email from you yet.

-Tim

[lukinrats]

I cant imagine why you have not recieved my emails... I sent one to sales.... and service.... Look for emails from Nathan Smith or [email protected] or [email protected]

Thanks,

[EcoTech Marine]

Hi Nathan,

It was in our spam box. Taking care of it now.

-Tim

[melt]

need a follow up on this

[lukinrats]

Follow up... Vortech's are doing great... Actually sold the one with the orange back, since I realized that one was more than enough

Later,

[saj01c]

How long will the orange back usually last?

[saj01c]

I now have the Vortech pump from Nathan and I can't get it to work.
I received it a few days ago. I have followed the instructions.
The power is on but the propeller turns slowly, then stops. I am not very happy about this. Any help would be great.:rolleyes:
Thanks,

[EcoTech Marine]

Hello saj01c,

Please contact us at [email protected] and we will take care of your problem.

-Tim

[lukinrats]

Hi Saj,

I really hope that this can be resolved, because I know that you will love the Vortech... I know the pump works, but if you do not want to go through with the whole process of finding out what the glitch is, then I will totally understand... I can take it back if you need me to... Also, we can see what Tim thinks, and get it fixed... It is going to be hard to figure a few things out, since the pump worked before I packed it up, but I am sure that we can get it figured out

[IceCap Service]

The suspect pump send to Icecap 9B South Gold Drive Hamilton NJ 08691. We will inspect the pump and take care of any required repairs.

[saj01c]

I will send it out on Friday.
Thanks,

[lukinrats]

Tim,

I have no idea what the problem is on this pump, but it seems that Saj is unhappy with it... I found no problems when I ran it, but as I told him, I only ran it for about 4 hours... I am going to pay for it to be shipped to you, and cover the repairs... The pump is only 1 year old, so I hope that you can go easy on me... I do want to mention that Saj's glass tank is 1" thick... Mine is only 1/2" thick, so this may contribute to the different results we have gotten

Thanks,
Nathan Smith

[IceCap Service]

That may well be the problem. The max thickness to be used is 3/4 inches. On a 1 inch thick glass, the magnetic strength will be extremely weak and may cause the 2 parts to separate. Just not enough clamping force. That explains why the prop is rotating very slowly.

[EcoTech Marine]

The pump is simply not compatible on a 1" thick aquarium and unfortunately here is nothing that can be done about this, as it is simply the limitation of our product at this time.

Sorry guys :(

-Tim

[saj01c]

My mistake. I was incorrect. Tank glass is 1/2 inch thick. It's a oceanic 215. The magnet holds very well. The wet side magnet seem to be coming apart. When it start to work it releases rust colored powder.
Thanks,

[lukinrats]

Jeez... I was wondering... I thought that 1" seemed very thick.

[saj01c]

lol. sorry about that

[saj01c]

Pump sent today.

[IceCap Service]

I received your pump and will have to rebuild it.
First off the manual speed control pot is erratic. Runs at full speed all the time so will have to replace the driver.
The entire wet side needs replaced. First off there were problems with the magnet grinding away at the gasket. The bearing was also going bad.
Also there was wear on the motor magnet. Appears to have rubbed against the pin spacer. I also have to replace that magnet.
Everything is now running perfectly. I will forward the repair actions to Tim and wait his advice.

[saj01c]

Thanks for the info. Will it come with a black snap on gasket for the wet side?

[saj01c]

Nathan still has not replied to my pm.
I received a e-mail EcoTech that he has not replied to any attempt from EcoTech either. Now what?

[IceCap Service]

I sent you a PM and an e-mail as I prefer to follow up on this solely via E-mail only.

[lukinrats]

I was reading back thru some of this, and really thought I should point out that this was taken care of... the last post showed that I was not responding, and I did not want to leave it that way... I was sold a broken Vortech by Melt, and then when I sold it, I had to pay for all the repairs... I did not want to do anyone the way I was done... I hope that Saj has been happy with it now

Sorry for the belated post, but I just wanted to set the record straight... I did pay to have the pump fixed, even though I was not reimbursed in the same manner

Later