The Wireless Wave Driver is Coming

[EcoTech Marine]

Fellow Reef Aquarists-

The moment we’ve all been waiting patiently for is finally approaching. The Wireless Wave Driver is available for pre-purchase now only through Aquarium Specialty (VorTech Wireless Wave Driver Promotion (http://www.aquariumspecialty.com/catalog/product_info.php?cPath=68_122_183&products_id=1840)). Scott has been kind enough to help EcoTech with the logistics involved in sending out the new Wireless Wave Drivers and processing the returned MP40 model drivers.

Here’s what you’re in for:
Some might say we’re behind schedule however we believe that what we are presenting now will convince most that sometimes you get more than what you’ve bargained for. For $100 you will purchase our Wireless Wave Driver. Following the receipt of your new driver, simply swap it out with your old driver and return the old driver to Aquarium Specialty for a $50 rebate. Wireless Wave Drivers are expected to begin shipping on September 1st in limited numbers.

This offer will be valid while supplies last. Once we’ve caught up with our customers, the Wireless Wave Driver will eventually be available as a standalone product for ~$100 without any exchange.

What does the Wireless Wave Driver do?
Well, in short it is a multicontroller. That’s right, the driver that you thought you required in order to use our future multicontroller actually IS our multicontroller, but it’s also our single controller. How’s that you ask? Well, using our new Triton Protocol for wireless communication your Wireless Wave Drivers will communicate with one another to coordinate wave movements throughout your tank. For example, if you own four pumps you will purchase four Wireless Wave Drivers and your pumps will then be capable of multiple different wireless wave control algorithms and infinite flow possibilities. Alternatively, if you just have one pump then you can purchase only one Wireless Wave Driver and still get all of the flow control options, just minus the added benefit of having other pumps. What’s even better is that there is effectively no limit to the number of different wireless pumps that you can incorporate onto any one aquarium, or even multiple aquariums.

Here’s how we do it:
When you turn your first Wireless Wave Driver on, you have the option to set this pump as a “master pump.” Once it’s set as master, any other pumps that you turn on will automatically become slaves to that master pump. A master pump can broadcast a wireless signal telling slave pumps to coordinate their flow with the master. A master can control other pumps in the following modes:

• Single Speed Mode
• Random Mode 1: Lagoon Mode
• Random Mode 2: Reef-Crest Mode
• Pulse Mode- for wave creation

Here’s where it gets even better:
The slave pumps can be set to either “Sync” with the master pump or “Anti-Sync” with the master pump. In sync mode the slave will do exactly as the master; in anti-sync mode they’ll do the inverse! Meaning when the master pump is at its maximum speed, the slave will be at its minimum, etc. Multiple master pumps can be set up on different wireless frequencies for infinite wave control possibilities.

To enter feed mode, press the button on any one of your Wireless Wave Drivers and all of your pumps will slow down to just a few revolutions for 10 minutes.

Each Wireless Wave Driver comes with its own 1-year warranty from the time of installation.

I hope everyone appreciates what we have in store for the future. While I know that this post is undoubtedly going to result in a very long thread with numerous questions, I ask that everyone be patient. We will answer the most pertinent questions involving the upgrade process itself as quickly as possible however we will not be able to answer as effectively specific details about the functionality of the driver. The reason is we are busy with this project, other projects, and of course MACNA. I ask that everyone be considerate of this when asking questions.

We will have pictures of the driver to follow. In the mean time, let the discussion begin!

[GSMguy]

wow so the wireless driver and the single controller are not seperate but the same thing?

so exited i will cal AS today with my order :)

[Gobie74]

Nice! Thanks for the info.

[schaef]

Awesome! I just ordered mine

[melev]

My question is how is the driver replaced? The box is riveted shut, and wired directly to the VorTech pump.

And I'm really glad this is coming out at last. :thumbsup:

[EcoTech Marine]

Marc-

It's not riveted, just screwed. You simply unscrew the four black screws and the motor is connected to the driver with a plug. Gently remove the plug to remove the motor from the driver. On the Wireless Wave Driver box, there are no screws, so installation is "a snap."

-Tim

[GSMguy]

tim got any pics for me to salivate over for the next couple weeks?

[thrlride]

In on one! This space for rent.

If I don't own these pumps yet can I pre-order the drivers then order the pumps and get the exchange or are there restrictions?

[melev]

<a href=showthread.php?s=&postid=10558458#post10558458 target=_blank>Originally posted</a> by EcoTech Marine
Marc-

It's not riveted, just screwed. You simply unscrew the four black screws and the motor is connected to the driver with a plug. Gently remove the plug to remove the motor from the driver. On the Wireless Wave Driver box, there are no screws, so installation is "a snap."

-Tim

Whoops, you're right. I might have remembered that from my beta model, or maybe I'm just making it up. All of my drivers are screwed shut as you pointed out.

I hope you'll get your production crew on some caffeine because I know a lot of people have been waiting for this news. The orders are going to pour in now. :) I posted a link for our DFWMAS members to this thread.

[thrlride]

so I read the aquarium specialty page and it said you had thirty days to return the old driver to receive the credit from the date of purchase. Does that mean if I ordered the drivers now you would have to receive my old drivers by sept 15th? What happens if the new ones aren't shipped right on the first?

[spsboy]

Thank the lord. I just put my order in as well.
Drew

[E-A-G-L-E-S]

Time to buy a third vortech now. Since they won't be running at full speed and I still want the minimum flow time periods to be churning the tank(~75x).
I wonder what two on the back and one on a side would allow me to do in a 90g :)

[ReeferMonkey]

Can you talk about Lagoon vs. Reef Crest modes a little bit?

[Fuppets]

Go to the promotion link in the first post. It explains these modes there.

[EcoTech Marine]

<a href=showthread.php?s=&postid=10558786#post10558786 target=_blank>Originally posted</a> by thrlride
so I read the aquarium specialty page and it said you had thirty days to return the old driver to receive the credit from the date of purchase. Does that mean if I ordered the drivers now you would have to receive my old drivers by sept 15th? What happens if the new ones aren't shipped right on the first?

30 days from the shipment of the Wireless Wave Driver. When you actually order the driver won't have any effect on anything.

-Tim

[EcoTech Marine]

<a href=showthread.php?s=&postid=10558498#post10558498 target=_blank>Originally posted</a> by GSMguy
tim got any pics for me to salivate over for the next couple weeks?

Pics to come.

[thrlride]

thanks Tim. So that means as long as I can acquire two pumps in time I can get the credit for exchanging the drivers?

[Philwd]

Wow. Great news. I'm wondering if there are any interference issues with other wireless devices. Like wireless LANs.
And I take you don't have to be the original owner? If you picked one up used you still can just send the old driver in for the swap?

[EcoTech Marine]

<a href=showthread.php?s=&postid=10559421#post10559421 target=_blank>Originally posted</a> by Philwd
Wow. Great news. I'm wondering if there are any interference issues with other wireless devices. Like wireless LANs.
And I take you don't have to be the original owner? If you picked one up used you still can just send the old driver in for the swap?

The drivers have to be functional and we will evaluate this upon their return. Assuming you're not sending us a broken part, then yes it won't matter who originally bought the pump. It's more of an exchange offer than it is anything else.

As for interference. There's no reason for our customers to worry about this as that's what the FCC and their standards are here for.

-Tim

[manderx]

what's the wireless range? just curious- i realize that there's no point in going farther than the other end of the tank. what spectrum does it use? what other common electronics *might* it interfere with in our homes?

do they remember the master/slave settings when they lose power?

any sort of mode scheduling timer so it can switch from crest to lagoon at night, or throw in a pulse mode for a few minutes every once in a while? if not, any chance of opening up the 'Triton Protocol' to 3rd parties (like neptune) so they can add this functionality to their controllers?

[Fliger]

Sounds great, I will be ordering a couple controllers asap.

Regarding the wireless - I have a few things I'd just like to make sure will be OK. My B2 controller has an SMS module that calls/texts, will that be OK? Also I'm hooking up a laptop in that room for the B2 and it will be wirelessly linked to the internet (using Apple products). I use my cell phone which also picks up wi-fi and use it in that room frequently (same Mac internet connection) - and last, both my wife and I use Bluetooth products. All OK?

Also, regarding the backup power supply - how will this work with the new drivers? Would we hook the master to the power supply and what mode will it switch to in the event of a power outtage - and will it switch back when power is restored?

Thanks

[EcoTech Marine]

A rendering of the new VorTech Wireless Wave Driver:

http://www.ecotechmarine.com/images/driver_render.jpg

-Tim

[sirjohn]

Tim,

Will the battery backup work the same way? That is, upon a power outage, automatically reduce to 50% power (or remain at the set power if less than 50%)? Or will the current wave setting continue at a reduced power?

[EcoTech Marine]

The Battery Backup will work with the Wireless Wave Driver in the same way as before. The mode settings that the pumps are run in are all saved so during power outages (with or without a battery backup) there will be no need to re-program your pumps again. They will simply turn back on (or come off of battery backup mode if the battery backup is installed )in their prior state.

-Tim

[melev]

I like the new look! :thumbsup:

[Fliger]

<a href=showthread.php?s=&postid=10559588#post10559588 target=_blank>Originally posted</a> by Fliger
Regarding the wireless - I have a few things I'd just like to make sure will be OK. My B2 controller has an SMS module that calls/texts, will that be OK? Also I'm hooking up a laptop in that room for the B2 and it will be wirelessly linked to the internet (using Apple products). I use my cell phone which also picks up wi-fi and use it in that room frequently (same Mac internet connection) - and last, both my wife and I use Bluetooth products. All OK?

Are all these OK? Wi-Fi close by and Bluetooth? I guess SMS is no problem as really its just a cell phone call or message.

Please let me know so I can get these ordered - thanks!

[Philwd]

Cool look. After seeing it though couple more questions?I don't see a display. How do you know what mode you are in? Or what power level you are at in the various modes? And like manderx I was wondering if modes can be switched? Use pulse mode 5 min every hr etc.

[thrlride]

let's say i get three of these, can i have two on one side on the same phase while the other on the opposite is off to offer a back and forth motion?

[Giovanni]

If I order today, will I be charged the $100 today or when it ships?

[summer6]

Just ordered two.
I'm so excited to get the vortech's running with the controllers!!

[EcoTech Marine]

by Fliger
Are all these OK? Wi-Fi close by and Bluetooth? I guess SMS is no problem as really its just a cell phone call or message.

No Problems.

by sirjohn
Will the battery backup work the same way? That is, upon a power outage, automatically reduce to 50% power (or remain at the set power if less than 50%)? Or will the current wave setting continue at a reduced power?

The pump will operate the same as before to maximize run-time during a power outage.

by PhilwdCool look. After seeing it though couple more questions?I don't see a display. How do you know what mode you are in? Or what power level you are at in the various modes? And like manderx I was wondering if modes can be switched? Use pulse mode 5 min every hr etc.


The interface is through the potentiometer, two buttons and the RGB led located below the light bar. The LED's will let you know modes, errors, conditions, etc. There will be a flow chart on the back of each driver, and also an extra sticker in the box to put on your stand. Modes cannot be switched other than by manually pressing the buttons to enter into new modes.

by thrlride let's say i get three of these, can i have two on one side on the same phase while the other on the opposite is off to offer a back and forth motion?


Absolutely, that's precisely what it's designed to do.

by Giovanni If I order today, will I be charged the $100 today or when it ships?

If you order now you are billed now. Limited numbers begin to ship on September 1st. Scott from Aquarium Specialty can comment more on billing once he returns from vacation.

-Tim

[mrcrab]

Wow, talk about over delivering! I'll be ordering 4 today. You guys ROCK!

[GSMguy]

<a href=showthread.php?s=&postid=10559588#post10559588 target=_blank>Originally posted</a> by Fliger
Sounds great, I will be ordering a couple controllers asap.

Regarding the wireless - I have a few things I'd just like to make sure will be OK. My B2 controller has an SMS module that calls/texts, will that be OK? Also I'm hooking up a laptop in that room for the B2 and it will be wirelessly linked to the internet (using Apple products). I use my cell phone which also picks up wi-fi and use it in that room frequently (same Mac internet connection) - and last, both my wife and I use Bluetooth products. All OK?

Also, regarding the backup power supply - how will this work with the new drivers? Would we hook the master to the power supply and what mode will it switch to in the event of a power outtage - and will it switch back when power is restored?

Thanks

you will not have any problem, the FCC regulates wireless protocalls you will be fine. there is nothing in wireless that disrupts bluetooth. and wireless internet signals cross eachother all the time with no issues i promise.

[Demeter]

Good news! I'm liking the write-up on this device.

[andyjd]

Ordered my pair :o)

[Giovanni]

<a href=showthread.php?s=&postid=10560248#post10560248 target=_blank>Originally posted</a> by EcoTech Marine



If you order now you are billed now. Limited numbers begin to ship on September 1st. Scott from Aquarium Specialty can comment more on billing once he returns from vacation.

-Tim

Tim,

A vague statement like "limited quantities" combined with billing in advance of shipping makes me worry that Scott could have my money for some time before I get the drivers. I am sure no one wants that.

So if I pre order today, what assurance do I have of getting a driver on Sep. 1, 2007??

[GSMguy]

yea im wondering if i should have ordered and not gone and told everybody about it first...

i only need one aquarium specialty, send me one first! lol

[EcoTech Marine]

<a by Giovanni

So if I pre order today, what assurance do I have of getting a driver on Sep. 1, 2007??

We're well along schedule and we always do everything we can to meet the deadlines that we set. However, I cannot predict the future thus my comment of 'limited supply available starting September 1st.' It is your decision whether you would like to buy now or wait until we are closer to that date. Your primary risk is being further down the list of customers who requested an upgrade and thus the whole process taking longer for you.

Further, depending on how popular this upgrade turns out to be, we may have to "pause" the upgrade offer for a week or two while we build more inventory.

-Tim

[diverdan814]

Tim I have 3 tanks and four Vortechs. How will the pumps on different tanks know not to interact with each other?

[jnarowe]

<a href=showthread.php?s=&postid=10560251#post10560251 target=_blank>Originally posted</a> by mrcrab
Wow, talk about over delivering! I'll be ordering 4 today. You guys ROCK!

You just can't control yourself can you? Much like your clam! :lol:

[Giovanni]

You stated "This offer will be valid while supplies last. Once we’ve caught up with our customers, the Wireless Wave Driver will eventually be available as a standalone product for ~$100 without any exchange."


Does this mean that if I wait till your production catches up with back orders, so that I can order when they are in stock, I will not get the upgrade deal?

How many units do you expect to deliver for shipping on Sep. 1st?

Thanks in advance for your response.

[melev]

You guys aren't like vultures at all. :lol:

I'm excited and need 3 myself, but I'd like to hear back from Scott about how we'll be charged first. That might make me sit on a waiting list since y'all have been quicker to act now.

[thrlride]

How much do these weight, shipping is quite expensive?

[jnarowe]

Couple questions for Tim, who I am sure is still at work! :)

The rendering makes it look like plastic. Is that the case? If so, will that hold the heat inside the driver? Will we have to be careful to mount it on an absolutely flat surface to avoid cracking the screw holes?

Also, what kind of feedback will we get from the unit regarding pump states like temp, mode, error states etc? I had envisioned a main control center and figured this would have various feedback functions, so while combining them is cool, will we be able to just look at the master and get this info?

Will there be an audible this time? I know this sounds strange, but in my application, I have to walk around to check my pumps and make sure they are all green.

BTW, since I placed the fan on one of my pumps, it has not stalled even once. Yay! :)

[todd rose]

Tim,
What about the 1 year warranty extension that was promised with the upgrade?

Thanks
Todd

[GSMguy]

ah good question todd

i am sooo angry (with myself) that i didnt just order first thing this morning instead i called AS who didnt answer so i left a message this morning ten minutes after this was posted. and waited for a callback i was also wondering about when i would be charged. now here i am at the bottom of the list.. i could have gotten mine first....

[thrlride]

Hopefully the list isn't too large, I just ordered 3.

[reef / aholic]

If EcoTech Marine wants to be cutting edge there will need to be a main control center that has various feedback functions, better yet a separate 5" LCD display that shows each unit in regard to temp, mode, error and uptime?

Maybe that’s just my WISH LIST!!!

[melev]

<a href=showthread.php?s=&postid=10560811#post10560811 target=_blank>Originally posted</a> by thrlride
Hopefully the list isn't too large, I just ordered 3.

I don't know - I spread the word earlier. ;)

[jnarowe]

Tim said that the purpose of the pre-sell is so that they can have enough made to cover the demand. I would make sure order if you want to get one when they are released! Like any company, they want to have enough, but not too many. :D

[GSMguy]

<a href=showthread.php?s=&postid=10560639#post10560639 target=_blank>Originally posted</a> by thrlride
How much do these weight, shipping is quite expensive?

i paid 10 bucks for shipping how much did you pay? also i wonder if the return label will be in the box with them so we can get them back to AS for our rebates.

[neverwouldof]

i ordered three... hope they workout like i think they will !

Keith

[EcoTech Marine]

The drivers will ship in padded envelopes and I recommend you re-use that envelope to return ship it. Return shipping will be covered by the end user. It should not cost more than $5 to ship a driver back to us via USPS mail. The whole exchange is similar to a standard rebate process.

I'm sorry but I simply cannot reveal how many drivers we have allotted for production nor how long the pre-order list is. That information is simply too valuable for our competitors. I'm sorry if this offends people but we are trying to run a business here.

-Tim

[GSMguy]

Tim do we send them back to AS or to you?

thank you for coming thru with a product that im sure will amaze us all.

so that video from an old trade show of the wavemaking thats built in right?

[steve414]

So cool.. I cant wait to get it.

[thrlride]

Hopefully Tim will let people know if they will receive one September 1st or not. I guess it doesn't really matter, I haven't even bought the actual pumps yet.

[Aquaduck]

I am shocked at the cost of shipping these to Canada. The only option on Aquarium Specialty is to use Fedex. Ground shipping is $46.17 that is ludicrous! :mad2:

International Economy is $123.68 !!! BWA, HA HA HA HA!! Oh yeah I'll pick that shipping option!

Canadian customers should not have to pay that much!

Is there a way to have them shipped by USPS? :confused:

[thrlride]

<a href=showthread.php?s=&postid=10560936#post10560936 target=_blank>Originally posted</a> by GSMguy
i paid 10 bucks for shipping how much did you pay? also i wonder if the return label will be in the box with them so we can get them back to AS for our rebates.

How many did you order? Mine was $25 for three shipped the cheapest.

[GSMguy]

<a href=showthread.php?s=&postid=10561488#post10561488 target=_blank>Originally posted</a> by thrlride
How many did you order? Mine was $25 for three shipped the cheapest.

just 1 shipped fedex home that was cheapest

[GSMguy]

i almost had an accident in my pants when AS website rejected my CC who doesnt take mastercard?

Luckily i saw the paypal option :)

[Cinderblock]

Cool - I ordered one.

[reefsafe]

ordered my 2. thought the $26 shipping was high, but oh well, what are you going to do...

[bimmerzs]

Excellent news...I order my two and paid via paypal.:D

Cheers!

[Fliger]

Dang, my shipping was $32 so I didn't go through with it. Isn't that kinda high for two small items?

Edit - decided to pay the extra shipping because I really don't have an option - not exactly that happy about it though. The $32 for shipping and the return shipping will probably equal one of my rebates! :lol:

Nevertheless, thanks Ecotech - I was talking to Jesse at Elos and he talked me into getting these, said you guys are really awesome.

[Aquaduck]

<a href=showthread.php?s=&postid=10561658#post10561658 target=_blank>Originally posted</a> by Fliger
Dang, my shipping was $32 so I didn't go through with it. Isn't that kinda high for two small items?

Yeah. Unless they can be shipped by USPS I'm going to regrettably bow out of this offer. I'm not too happy about this right now.

[E-A-G-L-E-S]

Aquaduck...you should post your shipping concerns on their forum(A.S.), maybe they'll help then.

[Aquaduck]

<a href=showthread.php?s=&postid=10561743#post10561743 target=_blank>Originally posted</a> by E-A-G-L-E-S
Aquaduck...you should post your shipping concerns on their forum(A.S.), maybe they'll help then.

Hmmm... I didn't know they had a forum. I'll give it a shot.

[Giovanni]

Tim,


Providing the number of units that will be available is not that big of a deal. Even a range like 20-50 units would help. I understand if you put a low number on it, you think it may hurt sales in the beginning, but I think being forth coming and honest about your ability to deliver the product will ultimately drive up sales in the end. If you leave this vague, and a bunch of people pay their money up front just to wait months to get their product you will loose customers.

If you allow people to pre-order and pay when the product ships, then there is no reason for people to ask the questions you do not want to answer. When tunzes came out with their latest 60xx series they revield how many units they expected on what date and it did not hurt the sales of those units. I would even suggest that the limited quantities they posted drove up sales.

Here we are 12 business days from the announced shipping date of the product and all we have is the word of a company with a poor history of delivering on that word and a "rendering" of the product and not even a photo of the actual product. I hope you can understand my skepticism and questions. Bit me once, shame on you. Bite me twice, shame on me.



Two questions you still have not addressed are..

1. If I wait till your production catches up with back orders, so that I can order when they are in stock, will I still get the upgrade deal?

2. Are you still giving the one year warranty extension as promised?

[jnarowe]

Looks like the shipping calculator is going by product value rather than weighht, but it could also be an insurance thing. I thought Tim said the return would be via USPS right?

[thrlride]

They are 1 1/2 hours from me and it's $26 to ship it ground. If they were a bit closer I would just drive there and pick them up.

[mcegelsk]

Tim,

Thank you for providing an announcement. I'm very excited about the new wireless capabilities. Don't think your efforts are going unnoticed! I look forward to enjoying the new features!

~Matt

[andyjd]

Its $16.82 for ground to me at 36830 for two of the controllers.

I guess using Fedex means that the parcels will be traceable and insured, but I'm just guessing.

Andy

[todd rose]

http://reefcentral.com/gallery/data/500/17192popcorn.gif

[hicmndr]

Yeah...$35 shipping for ground for me for 3 units. Seems way high to me. Especially given that we are footing the bill to ship them back.

Definitely not happy that they are charging the cards when the order is placed instead of waiting until they ship. I really want the upgrades, but high shipping costs and poor e-commerce practices will make me reluctant to order from AS again.

[mrcrab]

Ordered 4 and I thought the $33.64 shipping was a bit rough, but that's Fedex for ya.

[jnarowe]

Well guys, it's one of those things. When I get marine orders to be shipped, I get payment up front and do NOT ship until the card clears. I don't charge way in advance either, but imagine at the volume they do, how much AS must get in fraudulent charges. I can understand why they are doing it that way in this case.

I had a new "customer" email for a quote on some engine parts, and then I got a computer relay call from he same person asking for pricing. It was difficult to deal with as the call took forever and she had already emailed me. I also noticed that her company had a Chicago address but a Seattle prefix on the phone number which perked up the hairs on my neck.

When I discussed the items with my supplier, I told him that it was a ew customer and he asked me a couple of pointed questions, and we came to the conclusion that it was a fraudulent inquiry trying to use a stolen credit card. There's so much thievery in online business that I am sure AS is just trying to not get burned.

[hicmndr]

Maybe so, but for a pre-order they really should state up front that they will charge the card immediately to inform their customers. Then again, I haven't seen an official response from them, so perhaps we are jumping the gun on this.

In any event, the shipping cost still seems high. It's not like they are shipping the heavy magnet portions of the pumps...just the drivers.

[Demeter]

OK. Here's a question for someone. The Vortech units are now selling with the current driver. Say we all get the updated driver on Sept 1 or around that time. Will later production runs come with updated Wireless driver or will that be some type of "add-on" package. The idea behind the updated driver is to allow you to control multiple units? Just trying to figure out what is the benefit of ordering a Vortech unit now as opposed to waiting until Jan-08 or later (besides the apparent backlog created from todays announcement).

Thanks

[thrlride]

I think they said the base model will remain the same price whereas you can add the new driver for $100

[Giovanni]

There are thousands of online companies out there. Name one that charges your card 17 days before they ship! All but one I know of charge you when they are ready to ship. Yet all are exposed to the same risk. It is just not good business practice.

I really do not have a problem paying up front if I know that on Sep 1st, well actually Sep. 3rd as the 1st is on a Saturday, my product will ship. Problem is you have no guarantee it will ship then or when it will ship and this company has a long history of being slow to make good on promised deadlines.

Remember that with most CC companies you only have 30 days to make a claim if you do not get your driver. 17 to 19 of which you know you will not have it even if you are the first to get your driver.

Again if they change the practice of charging up front for an unknown delivery date the no worries.

[Philwd]

My shipping total was $64 for 3!!! No way am I paying that for 3 small drivers. I know how much it costs to send Fedex since I did it a couple times with burnt out drivers to the East Coast. And it's not $64!!! Sorry I will wait for an explanation on this before I order.

[Demeter]

If that is the case, then we're paying $100 + shipping for a unit that will cost $10+ dollars in a couple months as a "add-on". Not that I have a problem with that - supply and demand - I get it.

[jay24k]

Yea shipping for 2 is 20 dollars. Kind of surprised considering the size. Overnight is over a hundred dollars. It seems that there is either miscalculation or some serious padding. I ship fedex all the time and I've overnighted a big box weighing over 10 pounds and it was no where near 100 dollars. Maybe we can use our own account number? It would be nice if Ecotech would use a second vendor or ask this vendor to be at least decent on the shipping or add a USPS option.

[melev]

I have a feeling the website if doing an automatic shipping rate based on distance and dollar amount, rather than size and weight. Perhaps Aquarium Specialties will make some type of adjustment on the site or issue partial refunds on excess shipping. We won't know until they say what's what.

[Philwd]

I see some people picked the ground option. I don't see that come up for me as an option. Lowest cost is home delivery?!?

[Ish Wish]

Demeter,

I think the $10 dollar add on is when you buy a new vortech pump with the wireless controller.

For everyone complaining....

I always shy away from telling people what to do or what not to do but if you have a problem with credit cards being charged early, shipping expenses, etc. etc. it is pointless to gripe about it here.

Wait until the morning and call Aquarium Specialty or Icecap and get the information from the source. I have called and emailed Aquarium Specialty and Icecap about various things and I have always been able to get a response in a timely manner.

[thrlride]

<a href=showthread.php?s=&postid=10562896#post10562896 target=_blank>Originally posted</a> by Philwd
I see some people picked the ground option. I don't see that come up for me as an option. Lowest cost is home delivery?!?

That would be ground

[Philwd]

Oh well. Hopefully we get some answers in the morning.

[coraladdict]

Just odered two .

[neverwouldof]

I think it's kinda funny that everyone was begging them to release the controller and then they basically make it available to us first by posting on RC and then everyone starts complaining. I shipped 3 from SC to FL for 26.00 . Thats really not so horrible when you think we already paid about a grand for the pumps anyways. Lets be thankful we have first dibs and ecotechs customer service is top notch!

[thrlride]

<a href=showthread.php?s=&postid=10562795#post10562795 target=_blank>Originally posted</a> by Demeter
If that is the case, then we're paying $100 + shipping for a unit that will cost $10+ dollars in a couple months as a "add-on". Not that I have a problem with that - supply and demand - I get it.

If you got the $10 figure from my previous post I apologize. That's what I get for replying from an iPhone. I read $100 additional will be added.

[Demeter]

No problem. I'm not really concerned with the price (yeah right!) of the updated driver. I'm just wondering what the options are/will be for this product line after the wireless unit is released. What I've been able to read so far is MSRP for the Votrch unit is $345 + $100 for the wireless driver, minus the $50 dollar rebate.

neverwouldof

I think it's kinda funny that everyone was begging them to release the controller...

That's what they call irony. You can't please everyone all the time :(

[Kinetic]

can we order new vortech's that already have this integrated? I will be ordering a pair soon, but I'd rather them to already come with the new driver rather than going through the rebate process etc.

[bimmerzs]

Keep in mind that a lot of manufacturer's are going to a JIT (just in time) manufacturing process. This allows them to keep down expenses by not having excess inventory just hanging out in their warehouse, parts needed are ordered based on need which requires money put up. I would not be wise for a business using this model to basically trust that an individual won't cancel their order a few day's later, since they pay the vendors as they provide requested part's, they are now left hoping additional orders will bale them out. It's business 101, I would love to hear what ya'll would suggest they do.

Cheers!

[Labman48076]

The economy is tough here in Michigan right now very tough and ordering the driver and being charged and not knowing when something will be shipped and not knowing when I will get the $50 back very tough, Also as a customer of Ecotech and Aquarium specialty I am a little upset that I have to get in line with everybody else just doesn't seem quite fair. I know this might sound selfish but I know this will be a huge endeavor and it just seems like it will be a long time before I see my driver or my $50 bucks which originally I thought was going to be $50 for the whole thing. just passed on the past experience I can't afford it at the moment!

[ReeferMonkey]

<a href=showthread.php?s=&postid=10565327#post10565327 target=_blank>Originally posted</a> by Labman48076
The economy is tough here in Michigan right now very tough and ordering the driver and being charged and not knowing when something will be shipped and not knowing when I will get the $50 back very tough, Also as a customer of Ecotech and Aquarium specialty I am a little upset that I have to get in line with everybody else just doesn't seem quite fair. I know this might sound selfish but I know this will be a huge endeavor and it just seems like it will be a long time before I see my driver or my $50 bucks which originally I thought was going to be $50 for the whole thing. just passed on the past experience I can't afford it at the moment!

Your post confuses me. We're all customers of EcoTech Marine and, if you buy the controller, Aquatic Specialties as well. What entitles you to preferential treatment?

Also, if the economy is tough why are you spending money on high-dollar luxury items?

[E-A-G-L-E-S]

I feel the tough times statement, but like RM said, why should you not have to get in line with the other customers?
Or did you mean with people just buying the vortech now?
That I would agree with, existing customers should have first dibs.

[steve414]

This thread is not about economy? Its about the controller.

[Giovanni]

bimmerzs,

In my business 101 class the first three rules were:

1. Business is inherently risky.
2. There are no guarantees.
3. When it comes to money, rules one and two have no exceptions.


steve414,

I agree it is about the controller, the economy of the controller. LOL

[Fliger]

This is my first experience with Ecotech, but not my first with Scott at AS. I've been buying products from him when they first opened - and they are totally standup, honest guys who bring in a LOT of high end/early adopter products. I'm more worried about delays than I am the shipping cost - I have no problem with charging my card, I can think of plenty of business that do that. I just hope there aren't production delays and that the dates don't slip. I waited a long time to try the Vortechs and hopefully the experience will be a good one!

I'm glad I bought early though, in case they do run out. I realized that I just got two wireless driver/controllers for $50+$50+$40 shipping - not a bad purchase for $140. I just hope I ordered early enough.

Now I want to hear more explanation of the features! I plan on adding three to my 210G, its 64L x 32W x 24T. I also will keep my 6100 on a Waveysea for random sweeping motions. What modes might work best - my tank is mostly SPS with some LPS like micros, acans, dendros/etc.

[Giovanni]

E-A-G-L-E-S,

I feel that there should be a time limit to the rebate offer. If there are not enough controllers IN STOCK to supply the demand during the alloted time frame, the offer should be extended.

This is just another way for those who are not comfortable putting the cash down up front can wait until the controllers are in stock to order.

I also feel that everyone who purchased the unit before the controller is available with the pump should have the opertunity to buy at the rebate price.

[Giovanni]

Fliger,

In the last paragraph of the original post Tim states "We will answer the most pertinent questions involving the upgrade process itself as quickly as possible however we will not be able to answer as effectively specific details about the functionality of the driver."

[E-A-G-L-E-S]

You are entitled to your opinion as I was just giving mine. I thought that since there is a limited supply that current owners being given a first crack wasn't the worst idea.
It just seems to me there were an aweful lot of people that banged on Vortech while owners put their trust and money in Eco and now that they have a controller coming out the complainers want same preferential treatment.

But it's absolutely no big deal to me, just want to clarify that.
Everyone that wants one will in a short time period have one and that's what matters :)

[serpentman]

How long do you estimate this offer is valid for? My tank is currently broken down while we moved so my need is not as urgent as others.

[raddogz]

Dang - shipping sure is expensive. $17.00 to just ship one controller

[Philwd]

See the thread on the AS forum. They explain the higher shipping is to offset handling and processing costs.

[Aquaduck]

Shipping is high because we're all paying a "handling" fee. Aquarium Specialty has upped the shipping to cover their end.

One thing I would like to know. If it is shipped by Fedex ground will also have to pay duty AND taxes on the order total of $200 (I need two drivers). I'm just afraid of being hosed when my package comes over the border.

[Fliger]

<a href=showthread.php?s=&postid=10565666#post10565666 target=_blank>Originally posted</a> by Giovanni
Fliger,

In the last paragraph of the original post Tim states "We will answer the most pertinent questions involving the upgrade process itself as quickly as possible however we will not be able to answer as effectively specific details about the functionality of the driver."

Yeah and to be honest that's my biggest gripe. Not the shipping. We're told that product is limited, and this is a short window - and possibly that when the first run is out, we will not get the rebate. So you feel forced to make the purchase ASAP. Yet limited specific details of functionality. THAT ... 1) makes me feel uncomfortable spending money on a product that we can get limited specifics ... 2) makes me wonder if all the bugs are worked out, i.e., do they not KNOW the functionality or do they not want to share it ... 3) based on number two I believe its slightly unethical. When I got the 7095 after the 7094, I knew exactly what I was getting before I hit "Complete This Transaction".

I'm sure it will be a great product and the price seems fair. But the timing of it all isn't right, IMO. The product info should have been out for us in time to evaluate and make a decision. Instead it all came with one post and most of us felt the need to jump so we wouldn't miss the rebate, or the product itself.

Business and marketing I know very well, and I would not have handled it this way. All that being said, I bought two VT's and two drivers since I think this will be a good product and I got some good recommendations. :)

[jay24k]

Well, shipping prices just dropped some. It is now 15 bucks for me compared to 25 for 2. Still high but what are you going to do. In the long run, I guess we save.

[thrlride]

<a href=showthread.php?s=&postid=10566368#post10566368 target=_blank>Originally posted</a> by jay24k
Well, shipping prices just dropped some. It is now 15 bucks for me compared to 25 for 2. Still high but what are you going to do. In the long run, I guess we save.

Well that's just great. Shipping is now $15 and I paid $25 yesterday.

[Kinetic]

Anybody know if they'll be shipping out brand new vortech's with the upgraded driver?

[steve414]

Is this still true
What incentive is there to buy a current version of the VorTech Pump?
3. You’ll receive a $25.00 discount redeemable towards your future purchase of the wireless multi-driver controller.
4. You get an additional twelve months warranty on your VorTech setup.
This is in the thread WHAT THE FURTURE HOLDS
http://reefcentral.com/forums/showthread.php?s=&threadid=999936

[AquariumSpecialty]

Sept 1st the ship date from us. We don't have the product yet but Ecotech said it would be ready by then (actually Sept 3rd) since the 1st is a Saturday as someone pointed out. If there are any delays I'm sure Ecotech Marine will let us/you know.

[jay24k]

Email him. Or cancel your order and redo it :)

[jay24k]

steve414,
I think that would be true. We are getting 50 dollars toward our current driver and the warranty should be extended. I bought mine after that statement so I would imagine they would stand by it. They have been a pretty stand up company so far.

[thrlride]

<a href=showthread.php?s=&postid=10566873#post10566873 target=_blank>Originally posted</a> by jay24k
Email him. Or cancel your order and redo it :)

Don't want to cancel and lose my spot :) I sent an email instead.

[steve414]

I had two problems with my vortech and Ecotech would get back to me right away and they would replace the parts for free I no that this company would back us up %100 if something were to happen.

[kysard1]

Definately need more detail.

Many of us have the Vortec running at its lowest speed to keep from sand-storming.

How will this new controller cycle?

Will you be able to cycle from zero (or near zero) up to what is now the minimum?

Or will it only cycle from the current minimum and upward ?

[steelers2005]

I do not yet own a vortech but am considering one. As for the wireless controler I take it you need one for each pump you own?
Are those that own this pump happy with them? Just curious this wireless system seems very interesting.

[Kinetic]

I have no vortechs yet, but I'm wondering if I should just buy them now, and get the upgrade, or if they will come out with the upgrade already sometime down the line? I'd rather not go through the whole process if they already come prepackaged with the new driver.

[Aquaduck]

<a href=showthread.php?s=&postid=10568574#post10568574 target=_blank>Originally posted</a> by Kinetic
I have no vortechs yet, but I'm wondering if I should just buy them now, and get the upgrade, or if they will come out with the upgrade already sometime down the line? I'd rather not go through the whole process if they already come prepackaged with the new driver.

Why not just wait until they are shipping Vortechs with the wireless controller. I would guess this will happen about a month from now.

[KEstep]

Bought my two. Shipping is stupid ridiculous, hell for the overnight shipping being over 100 dollars you should just by it a plane ticket and it could be anywhere within the day for cheaper! It costs me less to get livestock shipped than this is costing. I hope I got in on time to get the ones that ship on the 3rd.

[todd rose]

KEstep check this out

Vortech upgrade shipping charges...
Orders have gone through with higher than normal shipping charges to cover the return process, paperwork, merchant fees associated with the refunds and many hours that we will spend working on this upgrade program. This is going to be time consuming. We are covering our cost on this program and we saw this as a unique opportunity to promote Ecotech Marine and Aquarium Specialty. Aquarium Specialty is very pleased to be the Ecotech Marine partner in this upgrade opportunity and our hope is that our service and the products performance will exceed your expectations.

NOTE: A few of the purchases (those who purchased 3 or more upgrades at one time) will have a higher than $50.00 refund (per driver). Once the new drivers arrive we will ship them to each of you (Sept 1st). Once we receive back the old drivers your account will be credited. For further detail view the driver upgrade on our site and read the detail that we posted 2 days ago.

If you read the above info and the link (below) and you still have questions then post questions here or in the Ecotech forum.

http://www.aquariumspecialty.com/ca...Path=68_122_183

Thank you and we look forward to working with you!

Scott

[todd rose]

and this


The manufacturer is not "making us" do anything at all. If you want to buy the upgrade then we can help you. If not then that is fine also.


__________________
Scott

[KEstep]

I do want to say thanks to ecotech and a s for getting this driver ready and such. I cannot wait to see what this thing will do for my tank.

[E-A-G-L-E-S]

<a href=showthread.php?s=&postid=10567469#post10567469 target=_blank>Originally posted</a> by kysard1

Many of us have the Vortec running at its lowest speed to keep from sand-storming.
Or will it only cycle from the current minimum and upward ?

Really? I run two full power at all times in my 90g sps with 5" DSB.
You know the lowest setting as of now is only 300gph right? You really want to go lower?
just curious.

[jay24k]

I have 2 at the highest setting in my 180 and the center front of my tank will not allow sand to stay put.

[Demeter]

Hey Matt,

Where do you have your Vortech's mounted? Right and left side? Both on the back wall?

[thrlride]

That link for the refund information is broken. How much more than $50 are they refunding, because I bought three.

[E-A-G-L-E-S]

Yup, both back wall. One about 4" from surface and one about 5" from surface. My sand isn't all one depth and flat but it is settled and no BB spots.

[kysard1]

<a href=showthread.php?s=&postid=10570037#post10570037 target=_blank>Originally posted</a> by E-A-G-L-E-S
Really? I run two full power at all times in my 90g sps with 5" DSB.
You know the lowest setting as of now is only 300gph right? You really want to go lower?
just curious.

no the lowest setting is 900 gph.


Point is we need specs. I can't believe people are buying this thing without any info.

[jnarowe]

<a href=showthread.php?s=&postid=10570233#post10570233 target=_blank>Originally posted</a> by kysard1
I can't believe people are buying this thing without any info.

OK...that's the funniest thing I have read all day. Thank you! :)

I mean really, reef keepers buying stuff without knowing anything about it...seems par for the course to me. "Oh my God, my scribble just ate my zoanthids!" :lol: :lol:

[E-A-G-L-E-S]

It's a controller for $50. Not a hard choice even if it only pulsed the pumps in my book. Heck I spent 7x that per pump + tax + shipping.
I understand wanting to know more, but not needing to know more.

...the lowest is 900gph? My bad, always heard 300gph to 3000gph. It sure doesn't seem like 30%+ of full flow at lowest setting to me.

[kysard1]

I think the newer ones don't go as low. I had read the first vortecs went down to 300gph, but the last post I saw said the newer ones only went down to 900 gph. Mine is obviously at well over 500 at the lowest setting.

If this wave controller only cycles down to the low end of the current controller it will be useless for small tank owners. The vortec is very popular with small tank owners because of its small size. They need to let us know. Sure seems like it is missing a knob on the rendering. Most wave controllers have a speed high and a speed low dial.

[mrcrab]

Don't quote me but I believe I read through the discussions that the controller would power down to zero flow without zero power. That solves the problem of corrupting the software.

[melev]

I really can't wait to get one, but I've held off on placing my pre-order for now. I'll just make more money in the next couple of weeks. Selling my Tunzes, that is. ;)

[jay24k]

Didnt you do a demonstration of the wireless controller like 50 feet away? Is a controller still in the works or is this the wireless potion? I always though there was going to be an actual controller box you could hold and adjust it from anywhere in the room and be able to use it to control multiple tanks.

[thrlride]

<a href=showthread.php?s=&postid=10570772#post10570772 target=_blank>Originally posted</a> by melev
I really can't wait to get one, but I've held off on placing my pre-order for now. I'll just make more money in the next couple of weeks. Selling my Tunzes, that is. ;)

Me first Marc!

[Giovanni]

jay24k

From the first post in this thread.

<a href=showthread.php?s=&postid=10557577#post10557577 target=_blank>Originally posted</a> by EcoTech Marine


What does the Wireless Wave Driver do?
Well, in short it is a multicontroller. That’s right, the driver that you thought you required in order to use our future multicontroller actually IS our multicontroller, but it’s also our single controller.

[jay24k]

Yea I read that but this has to be attached to the powerhead from what I can tell. In a way it is wireless, but only in conjunction with the other slave devices. Don't get me wrong, it's great and a great price but I thought it was going to be a remote type deal that I could sit on the couch and blast the fish 6' across the tank :)

[Giovanni]

That would be cool for a day or two, but I am glad they did it this way so that there is nothing else to buy or fool with. Very good wireless design IMO.

I just hope the firmware is updateable via computer some how so we do not have to send it back if there is an issue like the old driver.

[thrlride]

<a href=showthread.php?s=&postid=10571067#post10571067 target=_blank>Originally posted</a> by Giovanni
That would be cool for a day or two, but I am glad they did it this way so that there is nothing else to buy or fool with. Very good wireless design IMO.

I just hope the firmware is updateable via computer some how so we do not have to send it back if there is an issue like the old driver.

I never thought about that. It would be nice to be able to add new programs and whatnot.

[Aquaduck]

<a href=showthread.php?s=&postid=10571021#post10571021 target=_blank>Originally posted</a> by jay24k
Yea I read that but this has to be attached to the powerhead from what I can tell. In a way it is wireless, but only in conjunction with the other slave devices. Don't get me wrong, it's great and a great price but I thought it was going to be a remote type deal that I could sit on the couch and blast the fish 6' across the tank :)

I think Ecotech did us all a favour incorporating the controller into the driver. One less piece of equipment to buy. A stand alone controller with a display would have cost much more and besides, for me it would have just been expensive eye candy. I commend you Ecotech on your new design. Very well thought out.

BTW is the box aluminum or plastic?

[KEstep]

Some of you with multiple pumps might want to hang on to at least one of the old drivers in case one of the new drivers goes down. My tank went with just one vortech for a week because the driver died on the other one. At least now I will have a backup should it happen again.

[FuzzyLogic]

by Aquaduck
I think Ecotech did us all a favour incorporating the controller into the driver. One less piece of equipment to buy. A stand alone controller with a display would have cost much more and besides, for me it would have just been expensive eye candy. I commend you Ecotech on your new design. Very well thought out.

I have an in-wall tank and would have preferred a remote wireless controller. It would have been nice to be able to control and monitor these pumps from the viewing side of my tank. I purchased these pumps because they are ideal for an in-wall reeftank installation AND they promoted the controller as being "wireless".

EcoTech's famous Vortech Wave video from MACNA showed how far away you could be from the pumps while still maintaining control. :lol:

KEstep, Yes I agree. Having backup parts for these pumps is a good idea.

[jay24k]

That does make sense. I'd still like a seperate one as an option with more advanced controlling. It would be nice to say, pump 1 only goes 80% max ever, pump 2 goes 50%, etc. And then set the interval on how it ramps up and down. But I think for simplicity and the cost, you can't beat it for sure. They could of charged 150.00 and no one would of probably complained.

[jay24k]

Someone said the shipping prices dropped again this morning however when I checked, they went back up some. Glad I bought it yesterday.

[thrlride]

they never answered my email about shipping prices.

[GSMguy]

AS does not return phone calls or emails very disturbing....

Come on now.


also yes the Wireless claim was misleading unless you plan on a battery powered wireless controller to compliment these new drivers.

also i need to sell my tunze :)

[EcoTech Marine]

Aquarium Specialty is on vacation! Give the poor guy a break. However, he's still working about three hours a day while on vacation. I don't think you can get much better than that.

-Tim

[EcoTech Marine]

Gentlemen-

The pre-order sold faster than we could have ever imagined and we have reached capacity. We will notify everyone when the next round of Wireless Wave Drivers are available, however there is no planned time table yet

For now our 100% attention is going toward the customers which have already pre-ordered.

-Tim

[AquariumSpecialty]

<a href=showthread.php?s=&postid=10573114#post10573114 target=_blank>Originally posted</a> by EcoTech Marine
Aquarium Specialty is on vacation! Give the poor guy a break. However, he's still working about three hours a day while on vacation. I don't think you can get much better than that.

-Tim


Thanks Tim. I worked until 1:00 AM last night responding to emails. Today we returned some phone calls from yesterday and took a couple of new ones. We will be back in the office tomorrow afternoon.

[EcoTech Marine]

Just to add a note...

When we do open up another round of Wireless Wave Driver exchange sales, we will notify everyone IN ADVANCE of when we open it up, and we will notify everyone how many drivers we will be opening up. If there is one complaint that we've heard the most it is that we released to little information about this offer. Therefor, don't worry if you missed the boat on this initial pre-sale. You will have a second opportunity with more warning and more information.

-Tim

[thrlride]

<a href=showthread.php?s=&postid=10573243#post10573243 target=_blank>Originally posted</a> by EcoTech Marine
Gentlemen-

The pre-order sold faster than we could have ever imagined and we have reached capacity. We will notify everyone when the next round of Wireless Wave Drivers are available, however there is no planned time table yet

For now our 100% attention is going toward the customers which have already pre-ordered.

-Tim

Tim, is it safe to assume those who purchased them two days ago were in on time to receive first shipment?

[Philwd]

While I still hope a controller that allows more functionality like switching modes is on the table( I still thick having the ability to surge every hour or so would be awesome!) what is being released will meet most of my needs. Can't wait to try it out. I'll have to compete with Fliger to see who can come up with the most radical flow in Az. Glad I got in under the wire with my 3.

[EcoTech Marine]

Anyone who has already purchased is in on the first shipment. The purchase option has been removed from the Aquarium Specialty page since we closed the round.

-Tim

[jnarowe]

A lot of good points being made about the idea of the controller and driver built into the same unit. I would guess this is an advantage for small tank owners and and opportunity to upsell large tank owners with an add-on wireless control center.

My biggest issue is taking advantage of the sensor technology built into the Vortech by having feedback from the pumps. We know that they can sense internal heat and adjust speed to cool down, we know tha they can sense a separation and shut down, and I am guessing a whole lot more.

I would like to be able to have cumulative data to understand what is happening throughout my tank's daily routine, as well as some alarm system for out-of-state situations like stalls/separation, etc. I hate to join you guys in leading Eco-Tech down the path to endless add-ons, but when I initially purchased the Vortechs, I was under the distinct impression that they would run on the Neptune system. This would at least have offered me some feedback and programming control, and the ability to log in and "see" what is happening with my system.

When I get home after a day away, and find a stalled pump, I have no idea how long it was down. Currently my Neptune system will email me if there is an alarm condition for other system components/probes, as well as start and audible alarm in my house. When there is a leak, I am notified. When the temp. is too high, I am notified. If anything I have programmed to do so, goes out-of-state, I am notified. And this is one of the primary reasons why I spent the coin on the ACIII Pro.

With all of its components, I have more than $2500 into the Neptune system, and with my next two pumps purchases, I will have about $2,800 into the Vortech line. So for me, some kind of cross-communication module, or software based feedback system for the Vortechs would bring me full circle, back to my original expectations of advanced control and feedback. Hope that makes sense to others. :)

[FuzzyLogic]

Tim,

Does the 1 Year extended warranty still apply to this offer? It hasn't been mentioned in any EcoTech posts.

[todd rose]

<a href=showthread.php?s=&postid=10574011#post10574011 target=_blank>Originally posted</a> by FuzzyLogic
Tim,

Do the early adopters still receive the 1 Year extended warranty? It hasn't been mentioned in any EcoTech posts.


I asked the same question many days ago.....................

[EcoTech Marine]

Yes, we will provide a one year limited warranty to those that have already purchased the Wireless Wave Driver exchange and to the second round of exchange deals.

-Tim

[todd rose]

Thank you Tim!:)

[AquariumSpecialty]

Thanks to everyone who purchased the wireless wave driver from us at Aquarium Specialty and thanks to Tim and EcoTech Marine! We look forward to getting these out the day they arrive from EcoTech Marine.

[liver]

I am away for a few days and I miss this...been waiting so long...this sucks but I am glad it is finally out.

how about an email sign up list to notify us for the next round?

[jay24k]

Glad I got in. Hopefully this product works as well as the pump and I'll be happy.

[WeMa]

just wanted to say thanks to both companies, been looking forward to this, and cant wait to get it. i also picked up an OM i have been lookin for on thier site, nothing like doubling up...

[GSMguy]

cant wait

[yaktop]

missed out as well. I was supposed to be on a notification list when I ordered last spring my three but obviosly that didnt work.disappointed. How do you get on the list now since that site doesnt have a backorder notice button or something.

thanks in advance.

[todd rose]

<a href=showthread.php?s=&postid=10577197#post10577197 target=_blank>Originally posted</a> by yaktop
missed out as well. I was supposed to be on a notification list when I ordered last spring my three but obviosly that didnt work.disappointed. How do you get on the list now since that site doesnt have a backorder notice button or something.

thanks in advance.

Ecotech will announce when the next batch of drivers are available.

[extinguishfire]

I never got an answer to my question about the shipping and handling prices. It seems that they were different prices at differents days. If they were lowered for some will the ones that bought on day one see any different s&h price charged.

[Giovanni]

Tim,

Thanks again for the changes in your policy of keeping us informed. IMHO this will serve to increase you market share in this industry. Good Job.




extinguishfire,

I would post that over in the AS thread about shipping cost.

[manderx]

Ecotech will announce when the next batch of drivers are available.
how would that be any better though? if there are only enough to go around, how do they pick who gets them and who doesn't? seems like first-come first-serve is the only fair way to do it. either that or auction them one at a time on ebay :)

[yaktop]

I do think there should a wait list but the people who bought the vortech's already should be ahead of them. My warranty cards where submitted last spring.

Guess those who lurk the boards constantly will have the leg up on this one.

[GSMguy]

he he lurking pays off again hehe

[andyjd]

I was just lucky that i looked when i did

[GSMguy]

i should get a discount for spreading the word so quickly




JK ;)

[extinguishfire]

Haha I am one of the lurkers then. I bought the controller upgrades before I even ordered the pumps.

[bureau13]

I read RC all the time, but I don't visit every single vendor forum for every piece of equipment I own. I also would like to know why the email list of people who have registered Vortechs was not informed of this. Not a huge problem, just curious. I'm more curious about how many "rounds" of orders will get the rebate offer? If I get in on the next round will I get it?

jds

[thrlride]

<a href=showthread.php?s=&postid=10582535#post10582535 target=_blank>Originally posted</a> by extinguishfire
Haha I am one of the lurkers then. I bought the controller upgrades before I even ordered the pumps.

You and me both.

[yaktop]

its actually bs that you got the upgrades before the pumps. when I got the pumps I was told the upgrades were pending. oh well what can you do. maybe the bugs will get worked out with the earlier releases and they'll be a last laugh. :D

[thrlride]

I agree. This way is easier for AS though as they don't have to deal with waiting lists and whatnot.

[normanviking]

I just read everything. Someone asked earlier if you buy a pump now will it already have the updated wireless driver? And when is the next batch coming? Thanks for all the info, Dan

[jay24k]

I bought 8. I'll sell the extra for a 20% upcharge!














Just kidding. :)

[catastrofe]

<a href=showthread.php?s=&postid=10573243#post10573243 target=_blank>Originally posted</a> by EcoTech Marine
Gentlemen-

The pre-order sold faster than we could have ever imagined and we have reached capacity. We will notify everyone when the next round of Wireless Wave Drivers are available, however there is no planned time table yet

For now our 100% attention is going toward the customers which have already pre-ordered.

-Tim

Will the notification of the next "round" take place in this thread?

:D

[phishlet]

Yes, how will the notification process take place? I was told when I registered both of my Vortechs that I would be notified of future developments. But that didn't happen.

[wesheltonj]

Four days after the announcement of their release and sold out. I cannot believe that Eco-tech did not expect high demand, when everybody has been complaining about the wait. And then to produce a limited amount. They should have produced enough for all and had the inventory for all.

However, I am not worried, about getting the upgrade,rebate, and warrenty as some others have suggested. I know that both Eco-tech and AS will fulfill Eco-tech's promised upgrade and rebate to all who purchased.

As for AS the charging credit cards before shipping, I suggest that AS review FTC rules before some lawyer like myself gets mad. Just friendly advice.

[extinguishfire]

<a href=showthread.php?s=&postid=10583588#post10583588 target=_blank>Originally posted</a> by yaktop
its actually bs that you got the upgrades before the pumps. when I got the pumps I was told the upgrades were pending. oh well what can you do. maybe the bugs will get worked out with the earlier releases and they'll be a last laugh. :D

Ha you know what. Everyone had the same oppurtunity that I had to buy an upgrade. So I saw something before you did on the release and I leaped at it. I was waiting to purchase my pumps when the controller came out and when I was putting together my new tank. So this just became a great oppurtunity to get it. I am sorry to those that feel that didn't get the upgrade but to call it bs that others did is crap.

[catastrofe]

Originally posted by wesheltonj
As for AS the charging credit cards before shipping, I suggest that AS review FTC rules before some lawyer like myself gets mad. Just friendly advice.

I was waiting for someone to pick up on this!! :D

[Brent Thomann]

I really want to make sure I don't miss out on the upgrade deal as I've been waiting a very longtime for it and just now found out I missed out on it.

can you please setup a maillist and notify us on the next batch?

Or just continue the upgrade deal until us less fortunate people can get in on it. It would really blow if I had to pay an extra $100 per pump which was not the plan.

Thank You.

[Demeter]

A couple questions. The current shipping powerheads don't have the mode(s) settings? Do the powerheads work with any controller (i.e. ReefKeeper I)?

Thanks

[120reeferman]

all i got to say is WOW. i was told that i would be notified w hen these were available, now i gotta sit online 24 hours a day waiting for the next "batch" so i can be sure that ill get them

and imho you the company should eat the shipping, if they paid the shipping they would get a huge discount cause of the volume of items being shiped.

a nd for 3 small boxes weighing in at 10oz at most each shipping being as high as some people has paid...thats sickening.

[jnarowe]

would you like some cheese with that whine? j/k! :lol:

[GSMguy]

guys chill a wave controller is a luxury its not neccesary nobodys fish will die without it

what if all of the first batch fry our pumps you will be laughing then.. t

[melev]

I'll just buy mine when they are available. I don't see why anyone needs to come on this thread and vent. Rather than getting elusive answers about "coming out soon", you know there is one now and that they are going to start shipping the first batch of them Sept 3.

The cost of shipping may not be what you like, but oh well. It seems A.S. lowered the rate the next day, so that seems to be resolved.

If I have to buy mine at MACNA, I'll just do that. :)

[thrlride]

<a href=showthread.php?s=&postid=10591513#post10591513 target=_blank>Originally posted</a> by melev
I'll just buy mine when they are available. I don't see why anyone needs to come on this thread and vent. Rather than getting elusive answers about "coming out soon", you know there is one now and that they are going to start shipping the first batch of them Sept 3.

The cost of shipping may not be what you like, but oh well. It seems A.S. lowered the rate the next day, so that seems to be resolved.

If I have to buy mine at MACNA, I'll just do that. :)

Shipping prices resolved for the people patient enough to wait a day I suppose. They never answered my question about that when I emailed it.

[GSMguy]

<a href=showthread.php?s=&postid=10592086#post10592086 target=_blank>Originally posted</a> by thrlride
Shipping prices resolved for the people patient enough to wait a day I suppose. They never answered my question about that when I emailed it.

i called AS ten minutes after ecotech announced on RC and they still havent gotten back to me.
all i said was let me know when your charging the card and i will order, by 5pm i decided i did not car and just ordered it.

good thing i didnt wait because they never called

still cant wait for this :)

[Ryan009]

I'm very confused (and frustrated) about how to get in the que for the next shipments.

I checked this forum a week ago - no information. I check it today and the're already sold out and aren't taking a backorder list.

What is this, the Nintendo Wii??

Why not simply allow people to sign up for the upgrade and take those orders as back orders? Then at least I know my order is secure and I'm in line to get one when it comes in.

I see that your going to "notify" people before the next order. How do I get on the list to be "notified"?

Ryan

[catastrofe]

Originally posted by Ryan009
I'm very confused (and frustrated) about how to get in the que for the next shipments.

Why not simply allow people to sign up for the upgrade and take those orders as back orders?
Ryan

This would certainly be the most efficient method. They could allow people to place orders thru AS with a cutoff date of "X" on the promotion. Orders placed by that date would receive the promo and orders placed after that date wouldn't. Backorders could be filled first-come, first-served based on the quantity of the controllers in each shipment received by AS.

Seems fairly straightforward to me. . .

:D

[ukspice69]

I believe the company is doing it best, i talk to a bloke at Ecotech , really nice guy about 2 weeks ago , he told me that it still working on the kinks and hope fully out in Sept 3th,
It seems to be they need to test every thing in the under the sun, i hope this doesn't pis? any body off , but when a company promises any thing is the states and doesn't work like it should people make it there job to ruin there rep and the integrity of that company. May be they don't what to a promise a large quantity of Drivers which need more time to test.
I know everybody what one now, me too.
Last thing any body whats is a dodgy product tread on RC with millions staying it a piece of Shi? and it better to buy german then american.

I am going to wait till it official on sale, I guess my sps are going have to wait, well I think they can survive a few more weeks.

[roxsburyrage]

I Agree I just purchased my two vortechs only two months ago cause Tim said why wait for the controller to come when I will get a great offer.So now I get on here today and find out all the upgrades are sold out.How come we werent notified first.I mean people that bought them before me should have been notified first.I just hope I dont get screwed out of the rebate deal now.I guess We will all have and wait and see.The other thing bugs me is that some people were able to buy them without owning the pumps.Thats BS.They should have made them give a serial # of the pump you own before even being able to order one.Just my two cents here for what its worth.

[EcoTech Marine]

The controller's are not sold out. There will be another batch going up for sale in time and everyone will be notified.

-Tim

[melev]

Yay! :)

[mrcrab]

<a href=showthread.php?s=&postid=10593769#post10593769 target=_blank>Originally posted</a> by EcoTech Marine
The controller's are not sold out. There will be another batch going up for sale in time and everyone will be notified.

-Tim

Tim,

not to beat a dead horse here as I know you are doing the best you can. I have 4 pumps and was able to get in on buying the 4 controllers needed in the first round but I can see why some people are a bit upset. It was stated earlier the people who had signed up for the warranty were supposed to get 1st crack at the upgrade. Please take this as it's meant...constructive criticism and not a flame.

Maybe there could be a better notification process on the next round rather than just a posting on a public forum.

[melev]

<a href=showthread.php?s=&postid=10593929#post10593929 target=_blank>Originally posted</a> by mrcrab
Maybe there could be a better notification process on the next round rather than just a posting on a public forum.

My method was slamming a banner on my site to get the news out. :D

[phishlet]

Great Tim thanks! I knew we could count on Tim to deliver for us. :)

[mrcrab]

<a href=showthread.php?s=&postid=10593955#post10593955 target=_blank>Originally posted</a> by melev
My method was slamming a banner on my site to get the news out. :D

Marc, there are many people who are not freaks, have a life and don't hang out on the boards as much as some of us. :rolleyes:

[melev]

<a href=showthread.php?s=&postid=10593989#post10593989 target=_blank>Originally posted</a> by mrcrab
Marc, there are many people who are not freaks, have a life and don't hang out on the boards as much as some of us. :rolleyes:

I know. They are spending all their spare time on my site instead. :lol:

Just kidding. I understood your point. I'm very excited about the new driver and can't wait to order mine. I just need a little extra cash. :)

[mrcrab]

<a href=showthread.php?s=&postid=10594017#post10594017 target=_blank>Originally posted</a> by melev
I know. They are spending all their spare time on my site instead. :lol:

Just kidding. I understood your point. I'm very excited about the new driver and can't wait to order mine. I just need a little extra cash. :)

Then get out there and start stripping!!! :lol:

[melev]

I know. I know. I hate working.

[Ryan009]

<a href=showthread.php?s=&postid=10593769#post10593769 target=_blank>Originally posted</a> by EcoTech Marine
The controller's are not sold out. There will be another batch going up for sale in time and everyone will be notified.

-Tim


But how????

How do we get on a list to be notified without checking RC every hour?

You guys seem to be very customer oriented and I appreciate that. I'm not even complaining about lead time. I don't care if it takes another month or 2 (OK maybe I do :D), I just want to get in line as soon as possible to I can be assured of getting one whenever you have them available thats all.

[manderx]

they should probably start a (locked) thread now, that will eventually contain the announcement. then everyone who wants to be notified simply subscribes to it, and gets the email when there's a new post in it.

[catastrofe]

Originally posted by Ryan009
But how????

How do we get on a list to be notified without checking RC every hour?

You guys seem to be very customer oriented and I appreciate that. I'm not even complaining about lead time. I don't care if it takes another month or 2 (OK maybe I do :D), I just want to get in line as soon as possible to I can be assured of getting one whenever you have them available thats all.

If you subscribe to this thread, you'll receive an e-mail notification whenever someone posts. That would at least alert you to check. Not ideal, but workable. . .

:D

[joelk835]

Looks like I missed out. Guess I'll watch for batch two.

[AquariumSpecialty]

<a href=showthread.php?s=&postid=10594062#post10594062 target=_blank>Originally posted</a> by melev
I know. I know. I hate working.

Hey Mark. Got your phone call but I couldn't make out your phone # on the VM you left me. Please give me a ring whne you get a sec. Thanks, Scott

[jnarowe]

I smell a freebee! :lol:

[jay24k]

Or maybe he needs a stripper :)

[jnarowe]

strippers are cool.

[thrlride]

<a href=showthread.php?s=&postid=10594017#post10594017 target=_blank>Originally posted</a> by melev
I know. They are spending all their spare time on my site instead. :lol:

Just kidding. I understood your point. I'm very excited about the new driver and can't wait to order mine. I just need a little extra cash. :)

Thanks to EAGLES I think, I saw this thread elsewhere and popped in here.

[Demeter]

My "gadgetry" quotient is steadily climbing on my tank. And my bank account is falling faster than the DOW.

[normanviking]

TIM, when are the pumps going to be sold with the wireless controller? I am assuming that is the new standard? Or will that always be an upgrade? Thanks, Dan

[GSMguy]

<a href=showthread.php?s=&postid=10600868#post10600868 target=_blank>Originally posted</a> by normanviking
TIM, when are the pumps going to be sold with the wireless controller? I am assuming that is the new standard? Or will that always be an upgrade? Thanks, Dan

always an upgrade the pumps will still be sold with the regular driver.

[EcoTech Marine]

GSM has it right. The pumps will continue to be sold as they are, however there will also eventually be a model which includes the controller, albeit at a higher price.

-Tim

[AquariumSpecialty]

I almost posted a reply just like yours Tim :) but you beat me to it.

[luponegro]

Tim, just bought 4 vortech's in the UK for my new setup, what's the plan and timeline for us all over here?

[EcoTech Marine]

luponegro-

International certification will take a little bit longer, but we're working on it.

-Tim

[chad508]

any estimated time of the second release? im sure its after the first ones ship.

[kysard1]

any idea what this thing does?

All we know is it has different modes.

What speed is the lowest to highest ?

IS the lowest still the same too high of a speed as the current controller? Or does it go down to nearly off when cycling.

Or does Ecotech not know yet?

[jnarowe]

they did say there was a feed mode that took it down to just a few RPM IIRC.

[Madhouse]

i dont think its cool to have to check this thread all the time to see when something is gonna come out..

[AquariumSpecialty]

It won't be before Sept 1st. We can tell you that much.

[jay24k]

Why isn't it cool? It's not like it was made widely available and this probably pays for the first production batches and gets them able to make more. If you don't like it, then just wait a month or two until they get put out in a higher quantity.

[thrlride]

Easy for you to say, you got one. :D

[Madhouse]

please dont talk to me.... your actin like if they released it public they wouldnt make the money anways..? i just dont like havin to check this thread..

[ReeferMonkey]

<a href=showthread.php?s=&postid=10603884#post10603884 target=_blank>Originally posted</a> by kysard1
any idea what this thing does?

All we know is it has different modes.

What speed is the lowest to highest ?

IS the lowest still the same too high of a speed as the current controller? Or does it go down to nearly off when cycling.

Or does Ecotech not know yet?

I asked the same question at the top of the first page and it was answered immediately, look at the item description on the AS website.

[Brent Thomann]

PLEASE lock this thread and update it when they become available again. good way for us to get notified, not having to keep checking back everyday hearing about people complaining.

[EcoTech Marine]

We will create a new thread, lock it, and update it once the new release or other information is available. That was a very good suggestions by someone earlier.

-Tim

[Brent Thomann]

<a href=showthread.php?s=&postid=10608891#post10608891 target=_blank>Originally posted</a> by EcoTech Marine
We will create a new thread, lock it, and update it once the new release or other information is available. That was a very good suggestions by someone earlier.

-Tim

great, be sure to post a link to it from this thread.

[sps_addict]

Whatever happened to "we will notify by email those who registered there items with us when the new controllers are released." Seriously if I did not come to this forum out of curiosity I would not have known they got released. Now that I see it they are sold out for the time being and I will only get it for $50 if I can get it during the pre-sale otherwise I pay the full price of $100 (basically don't get my $50 back)? I am a little taken back at the way this whole upgrade ordeal is working.

[Kinetic]

I wish you guys could answer my question: Will the new vortech pumps come with the single controllers, or will we forever need to buy a separate unit and replace them ourselves?

[manderx]

I wish you guys could answer my question: Will the new vortech pumps come with the single controllers, or will we forever need to buy a separate unit and replace them ourselves?



http://www.reefcentral.com/forums/showthread.php?s=&postid=10601031#post10601031
Originally posted</a> by EcoTech Marine [/i]
GSM has it right. The pumps will continue to be sold as they are, however there will also eventually be a model which includes the controller, albeit at a higher price.

-Tim

[LarryW]

ok so it appears they are out of stock until the next release date..... any idea when that will be? I want to upgrade both on mine.... :D

[GSMguy]

<a href=showthread.php?s=&postid=10611424#post10611424 target=_blank>Originally posted</a> by LarryW
ok so it appears they are out of stock until the next release date..... any idea when that will be? I want to upgrade both on mine.... :D

after the 1st

if i see it i will post in your tank build and let you know.

[LarryW]

thx..... hopefully I will have water in there soon......

[kysard1]

<a href=showthread.php?s=&postid=10608841#post10608841 target=_blank>Originally posted</a> by ReeferMonkey
I asked the same question at the top of the first page and it was answered immediately, look at the item description on the AS website.


The AS website description is vague it does not answer what speed the pulse is min to max.


We need specs, is that too much to ask of Ecotech ?

[EcoTech Marine]

<a href=showthread.php?s=&postid=10557577#post10557577 target=_blank>Originally posted</a> by EcoTech Marine


While I know that this post is undoubtedly going to result in a very long thread with numerous questions, I ask that everyone be patient. We will answer the most pertinent questions involving the upgrade process itself as quickly as possible however we will not be able to answer as effectively specific details about the functionality of the driver. The reason is we are busy with this project, other projects, and of course MACNA. I ask that everyone be considerate of this when asking questions.


As said above and in our first post on this subject, we are extremely busy, so forgive us for not being on top of every question that is asked on this thread. To answer the question about pulsing, the pumps will pulse between an absolute minimum speed and whatever the maximum is set to on the driver, so the pumps will be quite functional on smaller tanks. I am pulsing one on my 30gal cube as we speak.

-Tim

[manderx]

ok so it appears they are out of stock until the next release date..... any idea when that will be? I want to upgrade both on mine....
it probably depends 100% on how the first round goes...

[melev]

For those of you that are part of the first batch of controllers that don't have a VorTech yet, when are you going to buy your pumps? It seems like if you wait too long, you may not be able to get your rebate because you don't have the original driver in hand to send back.

[Labman48076]

and do another thread when the 2nd batch arrives getting frustrating

[jnarowe]

why do you want to lock the discussion? Eco-Tech will post a locked thread when they are ready, and for the time being, I would like to see comments by people when they do get them and what their experiences are with them.

[sditch]

Tim,

What about LFS, I bought mine from my LFS and he has probley sold more of these units for you then most other venders.

Will the First batch go to AS or will you distribute the first batch to other resellers like my LFS.

Are you no longer using IceCap for distrubution or something?

-Sean

[serpentman]

Please don't take this the wrong way, but actually, I think those of us that have to wait for the new production batches are in a better position. As much as I would like to be first in line with a new technology, it isn't always all its cracked up to be. For those of you that recall, the initial batches of these pumps had their share of issues.

Personally, I would like to get some feedback from the initial users before purchasing the upgrades. I have no doubt they will work, however, if there are any bugs, I really don't want the hassle. Also, I would suggest to those out there that do get the upgrade, you might want to hold onto at least 1 old driver should a problem arise. Definitely worth the $50.