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Illuminati
09/13/2007, 10:22 AM
I e-mailed this to you guys on Monday and have not gotten an answer so I'm posting this here for resolution:

O#4991, shipped on July 10
Bought a Sunpod 150W MH fixture from you guys in July.
Order was shipped July 10th, bulb died on August 17th.
Contacted Current to try to get a replacement and they e-mailed me back saying they would send me a replacement but I have not gotten anything from them and it has been almost a month.
Ordered a replacement bulb and had to pay for Saturday delivery from Premium Aquatics in the meantime.
Now the white LED moonlights have failed.

Below is the e-mail from current:
--- Support <support@current-usa.com> wrote:

Dear Colin -
Thank you for contacting Current USA. It does sound like you're having a
bulb issue. Normally any replacement parts you may need are obtained
through your retailer. However, we will be happy to get a new lamp sent out
to you this time.

Have a great day!

Sincerely,
Current-USA Customer Service
www.current-usa.com




Is there anything you can do to help me with this? I seem to be hitting a roadblock with current and they said I should have gone through you in regards to the bulb.

Thanks

-Colin

AquaCave
09/18/2007, 02:53 PM
Hi Colin,
I talked to Current yesterday and new lamp will ship out either today or tomorrow. If you do not receive it within next few days, please contact us at 847-582-1026 and I will follow up on with them.

Albert Andrasz
www.AquaCave.com