SDguy
02/25/2008, 03:50 PM
So my Sequence Reeflo Hammerhead pump on my closed loop started making noises last night. The pump has been running in place for over a year and a half. It have never been moved, disconnected, or cleaned for that matter. Upon inspecting the drive shaft, I felt moisture and salt buildup. Due to its location, I can't really tell how much salt is there.
I spoke to the manufacturer this morning. The lady said the noise is probably due to water getting to the bearings. I asked if the verticle mount of the pump was an issue. She said no...once the seals leak, water will get to the bearings, whether it is vertical or horizontal. The good news, she said, is that this will only make the pump louder, not make it stop working, so I'm good until the new one arrives. The pump is under warranty. They are sending me a new one, and as soon as it comes, I can switch it out, and send them my old one. Once they had inspected my old one, I will ask the things I'm dying to know, like why this happened? Could I have done something to prevent it? What will happen once the 3 year warranty period is over?
Hopefully they will included prepaid shipping label for returning this beast, as well...
I spoke to the manufacturer this morning. The lady said the noise is probably due to water getting to the bearings. I asked if the verticle mount of the pump was an issue. She said no...once the seals leak, water will get to the bearings, whether it is vertical or horizontal. The good news, she said, is that this will only make the pump louder, not make it stop working, so I'm good until the new one arrives. The pump is under warranty. They are sending me a new one, and as soon as it comes, I can switch it out, and send them my old one. Once they had inspected my old one, I will ask the things I'm dying to know, like why this happened? Could I have done something to prevent it? What will happen once the 3 year warranty period is over?
Hopefully they will included prepaid shipping label for returning this beast, as well...