I only got 22 Ca test out of my Ca Test kit!

[gotfrogs]

I ran out of solution A in my Calcium test kit today. This was only the 23 test that I was making with the kit. I have plenty of all of the other reagents. The solution A bottle always felt empty, I guess it really was!

According to everything I have read, I should be able to complete 50 test before running out of reagent A.

[elosusa]

unless you have some really high ca levels this sounds like a defect. Either contact your retailer for a replacement or contact me. Sorry for the trouble.

[gotfrogs]

Solution A should be independent of the Ca level; every test requires 7 drops. Correct? I will contact Phishy Business and see what they say.

[elosusa]

yeah you are correct, that is what I get for replying quickly via my phone;) Phishy will be reimbursed for the new reagent/ kit sent to you. Let me know if you have any other questions and sorry for the trouble.

[chem-e]

Now this is what I call customer service. :thumbsup:

[gotfrogs]

Thanks for your help!

[gotfrogs]

Sender said that it has been mailed. Thanks again.

[gotfrogs]

Thanks Elos and Phishybusiness. I got the solution within a few days. I will be purchasing more of these test kits in the future.

[reefbuzz]

That's how it's done.

[Mikeeee]

wow, great customer service! this makes my choice for next tank much easier. I already use these great test kits now i need a ~ tank to go with it ;).