Build Your Own Clean Up Crew

[reefing102]

Hi all, I just received my BYO Clean up Crew and everything arrived in great condition. I even got a few more animals than expected. Instead of 12 hermits i got 14 and instead of 10 nassarious snails i got 11.

Again thanks for the great order and the extras...

Shane

[dfs/la2]

reefing102,

Thank you for contacting us. We truly appreciate you taking the time to let us know that everything arrived well and is acclimating well. We strive for 100% customer satisfaction and love hearing from all of our customers.

If you have any questions please feel free to contact us.

Stacie R
Technical Support
Live Aquaria (http://www.liveaquaria.com/)

[reefing102]

Well after about a week i have only had a couple fatalities,

two of the red footed conches. they haven't moved since acclimation and then being placed in the tank.

order number A2617546

[dfs/la2]

reefing102,

Thank you for your inquiry. We apologize for the death of the Red Footed Conch. We have placed a credit on file for the loss in the amount of $10.00. You may use this credit on your next purchase of any live aquatic specimen or pet supplies. Should you prefer this credit to be applied to your credit card or if you would like to contact us to discuss your credit, please call or email us at your earliest convenience. Please contact us with any other questions or concerns.


Chris C.
Live Aquaria (http://www.liveaquaria.com)
Drs. Foster and Smith (http://www.drsfostersmith.com)

[reefing102]

ok, thanks. as usual you have great customer service.