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greenmonkey51
07/01/2008, 12:58 PM
I placed an order for some bird and fish stuff this morning. I got an email from the other place I ordered from that an item was out of stock. You guys had a similar item in stock, I called 2 hours after I ordered and tried to add this to my order. I was told that since it was processed I couldn't do this. I could understand if it was near the shipping deadline, but it was fairly early in the morning. I've always ordered from you guys, but I also needed a ph monitor today and would of liked to order it from you and save some shipping, but I had to order it from another place.

dfs/la2
07/01/2008, 01:39 PM
greenmonkey51,

We apologize for any inconvenience this may have caused you. In order to better assist you we will need you to PM your order number or your name and address. Once we have this information we will be able to find your order and further assist you with this.

You are a valued customer and we look forward to hearing from you.

Joyce F.
LiveAquaria (http://www.liveaquaria.com/default.cfm?siteid=20)
Drs. Foster & Smith (http://www.drsfostersmith.com/)