View Full Version : Broken bulbs and great Customer Service

08/04/2008, 06:24 PM
I just wanted to let everyone know that I ordered two sets of T-5 retro kits from Fosters and Smith. I received them last week but just got to set them up today. Well, long story short, two of the four bulbs didn't fire up but did when I replaced the bulbs with the ones from the other fixtures. I called F&S and they are sending replacement bulbs. Wow! I didn't have to explain ad nasum about what I tried and didn't try. They just verified my information and said that they are on their way. I have spent thousands with F&S and will continue to do so with their great customer service. Thanks again. :rollface:

08/04/2008, 06:40 PM

Thank you for your post and compliments about our service. We are happy to hear you are pleased with our resolution.

Please let us know if you need any further assistance.

Pat S.
Technical Support
Drs. Foster and Smith (http://www.drsfostersmith.com)

08/18/2008, 11:05 AM
I second that. Have made several purchases. Great customer service!

09/11/2008, 04:04 PM
I agree with the above. I've always been happy with Drs. F and S. Very friendly on the phone as well!