View Full Version : Shipping - AKA What is wrong with the shipping Co.

08/22/2008, 04:57 PM
I just wanted to point something out about shipping from
F&S to me (though all have been taken care of by F&S)
over the past year and a half or so I have had:

- A broken bucket of salt

- 2 heaters filters etc had some bright yellow liquid poured all
through them in shipping (same order).

- 2 orders of rock ruined (different orders)
(one smashed all up, one cooked to death in the heat)

- A 48" Six tube Nova Extreem damaged in shipping
(this one actually was shipped straight from current).

- and a few more I can't even remember the details.

It bugs me because the shipper damages the stuff and I hate to
see F&S eat the cost of the product or shipping cause that just
means higher prices for us in the end.

What is it with the shipper?

08/22/2008, 07:58 PM

Thank you for your post. Again, we sincerely apologize for the inconveniences you have experienced with the shipper we utilize. We have forwarded your concerns on to our Management and FedEx representative for review. If we can be of additional assistance, please feel free to call or PM us.

Mike S.
LiveAquaria (http://www.liveaquaria.com)
Drs. Foster and Smith (http://www.drsfostersmith.com)