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View Full Version : JBJ Nano powerhead


sun777
10/15/2008, 08:34 AM
I have had my tank set up for about a week and this morning I noticed one of my powerheads was not working, so when I took it out I noticed that the little white plastic pin that sits inside the propeller was broken in half. Is this something that is covered under a warranty?

dfs/la2
10/15/2008, 09:08 AM
Sun777,

Thank you for contacting us. Yes, we would be able to assist you, however we apologize we need your order information or your customer number. Could you please PM this information and we would be happy to look into this for you. We apologize for any inconvenience.

Stacie R
Technical Support
Drs Foster and Smith (http://www.drsfostersmith.com/)

sun777
10/16/2008, 02:24 PM
Do you have a update on this issue? I sent a PM with my order # yesterday.



Thanks

dfs/la2
10/16/2008, 03:24 PM
sun777,

Thank you for your post. We sincerely apologize that we did not receive the PM with your order information. Please contact us by email at [email protected] or phone at 1-800-562-7169 and we would be more than happy to assist you further in this matter.

Michelle L.
Live Aquaria (liveaquaria.com)
Drs. Foster and Smith (drsfostersmith.com)