View Full Version : Customer service?

11/11/2008, 08:43 AM
I was recommended that these were good RODI units. So I called AWI to discuss my needs, left a message, and never received a call-back. (I always do this with On-line outfits where consumables are in the picture. Never a good sign when they don't call back.)

What has been the experience dealing with AWI? Should I still consider them (or move on to SpectraPure)?



11/12/2008, 04:23 PM
they have very good filters. i would try one more time before giving up.

11/13/2008, 09:00 AM
I called. Don answered and was very helpful in making my decision. I will be purchasing a unit from them in the near future.

11/14/2008, 08:55 AM
I emailed them over a week ago asking what filters I need to replace the original ones which I purchased from them. I have yet to get a response back from them.

11/15/2008, 06:01 PM
Thats weird. On a normal weekday I usually get a response the same day if I send it early or at the very least within 24 hours.

11/17/2008, 10:03 PM
I emailed them with a question and got a reply back same day. I then called an order in and they called me back the next day to verify my ph number before they shipped it out.

Great company to deal with!