View Full Version : Frozen Food Order

11/14/2008, 09:07 AM
Hi, I recently placed a frozen food order of over $200 plus shipping and I received it a couple of days ago. It was shipped in two boxes, the first box was packed perfectly and still frozen, the second however was packed not so good and unfrozen. Ao I call the customer service reps, and tell them the situation they immediately reshipped part of the order overnight at no cost to me. THe second reshipment came in yesterday and it was packed ok but still thawed. I called again and they issued a credit on to my account. Great work guys!! I definitely will begin to order at Dr.'s. foster and smith over petsolutions.com. Thanks!!

11/14/2008, 10:00 AM

Thank you for your compliments. We are glad we were able to satisfy you and make your ordering experience a positive one.

You are a valued customer and we look forward to hearing from you in the future.

Joyce F.
LiveAquaria (http://www.liveaquaria.com/default.cfm?siteid=20)
Drs. Foster & Smith (http://www.drsfostersmith.com/)

11/18/2008, 10:40 PM
Thank You guys very much!!