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Chilipepr
12/02/2008, 05:45 AM
I just want to give a thumbs up to the customer service.

I purchased a Pro HQI/Compact Fluorescent/Lunar Light Fixture and when I installed it one of the fluorescent bulbs was broken and one of the ballasts immediately shorted out (sparks everywhere!)

I contacted CS and it was immediately taken care of and new items shipped. Bulb was received last night and I expect the ballast today or tomorrow.

I really judge a company by how it handles a problem and so far Drs. F&S has been great.

thanks.

dfs/la2
12/02/2008, 07:07 AM
Chilipepr,

Thank you for taking the time to contact us. We truly appreciate your kind words. We strive for 100% customer satisfaction and want all of our customers to feel confident ordering from Drs Foster and Smith.

Please always feel free to contact us with any questions or concerns.

Stacie R
Technical Support
Drs Foster and Smith (http://www.drsfostersmith.com/)