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View Full Version : My order...Fedex smartpost


pugbreath13
12/23/2008, 08:33 PM
Order number N9853370

I ordered on 12/19 and the tracking number you sent me finally today shows the order being shipped by Fedex Smartpost. In home date of 12/30...?????? I have never had an order from you take this long. I believe I selected 7 day shipping and in the past it has never taken more than 3 days to get. I am sorry to post this because you are a great company but I don't think you should ship things in this manner. I see another post here with others venting about this. Please let me know if you can speed this up. I will gladly pay the difference and you have my permission to charge my card.

Thank you, Derek

dfs/la2
12/23/2008, 09:20 PM
Pugbreath13,

Thank you for your post. We apologize for the delay in receiving your package. Unfortunately, we are unable to upgrade the shipping method on SmartPost deliveries. We have arranged to credit your credit card back for the original shipping charges of $10.99, which will appear on your account within three business days. Again, we sincerely apologize for any inconvenience this may have caused. If you have any additional questions, please feel free to let us know.

Mike S.
Technical Support
Drs. Foster and Smith (http://www.drsfostersmith.com)

pugbreath13
12/23/2008, 10:08 PM
That was not what I was going for but thank you very much. You guys are great!

Thanks again, Derek