View Full Version : Drs. Foster and Smith and LiveAquaria Guarantees More Important Than Ever

01/16/2009, 07:09 PM
Drs. Foster and Smith made a pledge 25 years ago that still stands: “If you are not 100% satisfied with your purchase, please return it for a refund, an exchange, or credit of the full product cost.” It is referred to as "Our Personal Guarantee." (http://www.drsfostersmith.com/general.cfm?gid=316#1)

For many months now the economic news has been one negative story after another leaving all of us very anxious and cautious with our spending. That’s why it is more important than ever that our purchases are made through trusted sources and from companies like Drs. Foster and Smith because we stand behind our products.

Also, if you have not had an opportunity to purchase livestock from us, our LiveAquaria Arrive Alive, Stay Alive® Guarantee (http://www.liveaquaria.com/general/general.cfm?general_pagesid=23) makes it a 100% risk free choice. It states that if you order fish, corals, plants, or invertebrates we offer a 14 day arrive alive and stay alive guarantee. If you order Drs. Foster and Smith’s Certified Captive Grown Corals it comes with a certificate of authenticity and an extended 30 day guarantee.

Russ D.
Drs. Foster and Smith (http://www.drsfostersmith.com/)
LiveAquaria (http://www.liveaquaria.com/)

01/22/2009, 07:49 PM
Well I don't believe it. Not when a product of 4 months breaks and are told ...WE ONLY BACK THAT FOR 60 DAY"S call the manufacturer


01/23/2009, 08:41 AM
I do
I do believe

01/29/2009, 08:24 PM
I am Absolutely Extremely pleased at Dr. Foster and Smith's customer service! They are SO great to deal with. Very understanding, and will fix your problem for you in no time.

--I ordered a 12 gallon JBJ nano cube 1yr 1/2 ago, it came cracked, I got another one 2 days later (not cracked and packaged to an Extreme!) and sent the cracked tank back NO PROBLEMS!
They also sent a wrong item to me, I called them, and they sent the right item out in NO time!
A+++ You guys will Always have my business!