Calcium test kit

[Kirk_M]

I like the kit, but, there isn't enough Reagent A included. The test calls for 7 drops of "A." Having two tanks, I test each one weekly. Needless to say, I have run out of bottle A in 2 months of use, while the tube of the "B" powder is still 75% full, Reagent C is still 50% full, and Reagent D is still 75% full. So, I have a LOT of unused reagent which is now useless because there is too little of the first reagent, A, included. I am leaning towards buying this test kit again, but, it is expensive and I feel I got very little usage out of it before it was out. Have bottle volumes increased (A is 11ml in my kit) since I bought it 2 months ago, and if not, ElosUSA, can you suggest that ELOS increase the volume of the A bottle in the test kit?

[elosusa]

yes I can forward on the info. Send me an email with your batch number off the reagent a bottle and your address and I will see if I have some to send.

[Kirk_M]

Will do...

Many thanks, Jesse.

-Kirk

[Jmev504]

I agree, i just got done with my bottle of reagent A...any way to change this? I really like this test kit but now i have left overs that i cant use....

[this is me]

Yeah, I also use the low resolution test and reagent A usually emptied out before any other reagent.

[Ed Reef]

Same issue here... :(

[larryndana04]

I have had this happen as well! Really not satisfied with this test kit.

[motorhead428]

Tagging along.. I was close to picking up one of the elos calcium test kits but want to wait on the results of this a little longer...

[elosusa]

I reported this back to Italy and they are sending me reagent A to send to customers who email me about this issue and they are checking with our lab to make sure it is indeed a bottle size and not a filling issue on a few bottles. On the next batch we will have a larger reagent A to prevent this in the future. Thanks for the input and email if you are experiencing this and when I receive these refills I will send them out. Please include your mailing address and telephone number in the email.

[bryan ayo]

<a href=showthread.php?s=&postid=14227295#post14227295 target=_blank>Originally posted</a> by elosusa
I reported this back to Italy and they are sending me reagent A to send to customers who email me about this issue and they are checking with our lab to make sure it is indeed a bottle size and not a filling issue on a few bottles. On the next batch we will have a larger reagent A to prevent this in the future. Thanks for the input and email if you are experiencing this and when I receive these refills I will send them out. Please include your mailing address and telephone number in the email.

Thanks Jesse!!

Kirk...let us know how things turn out with the responce.

[larryndana04]

email sent but haven't heard anything back?

[elosusa]

It will take a little time for the new reagents to come in but if you have emailed me with an address (physical) and contact information, you will be contacted when I have the reagents here. Thanks.

[tankgeeks]

thanks for helping to resolve this issue.... my contact information has just been emailed to you. I look forward to receiving the replacments so i can finish using this great product.

[virginiadiver69]

Any update?

[elosusa]

They arrived this weekend and should clear customs at the beginning of the week.

[elosusa]

they arrived here at the warehouse, I will get them out today and tomorrow.

[Kirk_M]

I just got mine today...thanks Jesse. Are they going to stick with this 20ml size bottle now?

[elosusa]

no problem. yes we are sticking with the 20ml reagent A. Let me know if you have any other questions.

[Kirk_M]

In the meantime, I had ordered a Tropic Marin test kit. The results I get between the two are VERY different. The TM kit is telling me my Ca is at 480ppm (a bit high), but the Elos kit is testing at 630ppm (extremely high). Any explanation for the disparity?

[elosusa]

What salt brand and salinity are you running?

[Kirk_M]

1.026 SG, via refractometer, salt is Tropic Marin (not pro, just regular).

[virginiadiver69]

I still haven't gotten my bottle of reagent A yet. I'll resend you my address via PM.

[elosusa]

Both seem really high, very difficult to access from here. I have seem seachem with very high readings of ca but not sure of tm. Sorry I couldn't be more help and let us know if you find anything out.

[elosusa]

Bump for the person asking about reagent a

[kparker]

Do you have anymore reagent A to send out to those that need it?