View Full Version : 6025 Nano Stream
Ziggy953
01/28/2009, 09:17 PM
I have 2 6025 Nano Streams one was replaced by Roger not long ago because of a broken shaft. The other day I woke up to a lot of noise and as it turns out the metal shaft came lose and the impeller was not seated properly.
Is there an easy fix for this or do I need to just replace it? From what I can tell it's not broken just that the metal shaft the impeller runs on is coming loose.
Any help is appreciated!
thanks!
wartskin
01/29/2009, 09:33 AM
Please send it in for us to inspect and replace the motor block if it cannot be fixed. Our address is :
Tunze USA
305 Victor St.
Austin TX 75753
Please include a note with your return address.
Ziggy953
01/29/2009, 11:49 AM
Will do Rodney!
Thank you!
Ziggy953
02/11/2009, 12:49 PM
Rodney,
I completely forgot to ship out the nano stream. I thought I had sent it out and just found it yesterday all boxed up and ready to go. It will be headed out to you tomorrow.
Sometimes I can be a dork.
wartskin
02/11/2009, 03:24 PM
No worries, we'll be looking for it. Thanks for the heads up! ;)
Ziggy953
02/18/2009, 08:26 PM
I sent the pump out to you last Friday so you should be getting it any day now.
Ziggy953
02/20/2009, 01:30 PM
WOW!!! I got the pump back from you guys today. I wasn't expecting you to replace it. Thank you for such AWESOME customer support!
You guys rock!
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