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troyman
01/28/2009, 10:25 PM
my pump is not working the way it should i called you for manufacturer phone number i called them they said either porpeller or the pump is bad i took this thing apart and cleaned it porpeller looks ok it still dont work right it runs slow then stops then you let it rest a little and it starts again i am dissapointed that company said i had to return pump and that means i would be without one i dont carry a spare it will be a year old in febuary gurantee is almost up pump is a mag 5 thought it would of lasted longer than it did

dfs/la2
01/29/2009, 09:39 AM
Troyman,

Thank you for your post. We sincerely apologize that you are having problems with the Mag Drive 5 pump. Please PM us with your customer or order number and we would be more than happy to look into this further for you.

Michelle L.
LiveAquaria (liveaquaria.com)
Drs. Foster and Smith (drsfostersmith.com)