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reefloverd1
03/23/2009, 03:41 PM
I received this order on March 20, 2009:

YOUR ORDER DETAILS:
ORDER NUMBER: N10206772 ORDER DATE: March 17, 2009


I received everything fine except the

CD-14035 Portable Refractometer 0-100 ppt salinity and
1.000-1.070 specific gravity Had some defect, when I look through it there are a couple of sploches that make it hard to read the numbers. I tried wiping the lenses with a soft cloth but they appear to be on the inside. I am going to send it back for a replacement. All other supplies were in great condition upon arrival.

dfs/la2
03/23/2009, 03:52 PM
reefloverd1,

Thank you for your post. We apologize that your Refractometer was received in unsatisfactory condition. A PM has been sent to you in regards to this matter. If we can be of further assistance, please feel free to let us know.

Mike S.
Technical Support
Drs. Foster and Smith (http://www.drsfostersmith.com)

reefloverd1
03/23/2009, 04:40 PM
THANKS SO MUCH! :)

reefloverd1
03/27/2009, 01:12 AM
Ok, I got the replacement, It is the same as the first one. I am sending both back later today.

dfs/la2
03/27/2009, 11:44 AM
reefloverd1,

We are sorry to hear that you are having problems with the new Refractometer. We have PM’d you at this time regarding this issue.

Joyce F.
LiveAquaria (http://www.liveaquaria.com/default.cfm?siteid=20)
Drs. Foster & Smith (http://www.drsfostersmith.com/)