View Full Version : Waiting for Return Authorization

04/01/2009, 06:26 PM
I received a noisy "Quiet One" model 5000 pump, and DFS customer service said they would send a Return Authorization. It's been several weeks and nothing has been received...should I be concerned?


order n9987016-1

04/01/2009, 07:36 PM

Thank you for your inquiry. We are sorry to hear that the Pre-paid FedEx label that we had sent you on February 2nd has not arrived. We have sent a new label out right away that should arrive through the post office in 7 to 10 business days. Thank you very much for informing us that this label has not arrived so that we may rectify this for you.

Sandy C.
LiveAquaria (liveaquaria.com)
Drs. Foster and Smith (drsfostersmith.com)