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reefloverd1
04/09/2009, 11:49 PM
I was wondering, when is DFS going to refund me for the returned refractometers? I cant find my invoice so I dont have the order # but I do have the tracking # from sending it back. I checked, and It said it was signed for by CGILMAN on the 6th of April. The tracking # is 409849401209813.

dfs/la2
04/10/2009, 08:51 AM
reefloverd1,

Thank you for your post. We sincerely apologize that you have not been credited for your returned refractometer. It can take up to a week to process returns once they are received but if you would PM your billing information, we would be happy to process your return. Again, we apologize for any inconvenience this has caused.

Gwen S.
Drs. Foster and Smith (http://www.drsfostersmith.com)