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fishy_chicky
05/11/2009, 07:38 PM
The CD-21818 PAR Pendant Fixture w/150W Ballast I received does not have a plug at the end of the cord coming from the light where it should go into the ballast. There are just bare wires. Is this how it is supposed to be? I expected to be able to just plug it in and use it. I can't find a plug anywhere in the box either. Thanks

dfs/la2
05/11/2009, 07:51 PM
fishy_chicky,

Thank you for your post. We sincerely apologize, as the PAR Pendant Fixture does not come pre-wired. To properly connect this to a power source, we recommend consulting a licensed electrician. If you are not satisfied with this unit, please contact us and we will be happy to assist you in returning this item.

Mike S.
Technical Support
Drs. Foster and Smith (http://www.drsfostersmith.com)

fishy_chicky
05/11/2009, 10:33 PM
I'm not sure that I was clear... the end that plugs into the wall has a plug. The cord coming from the light endss in bare wires so I have no way to connect to the ballast without disassembling the ballast. It seems strange that there is a finished port on the ballast, it really doesn't look like the intent is to have the consumer disassemble it. Please see the photo on your website at http://ww.drsfostersmith.com/product/detailed_image.cfm?pCatId=12777&alt=/images/Categoryimages/alternate/ai_21180_28416D.jpg. Thanks

dfs/la2
05/12/2009, 08:26 AM
fishy_chicky,

Thank you for your post. We have sent you a PM regarding your order.

Gwen S.
Drs. Foster and Smith (http://www.drsfostersmith.com)