Macimage
06/12/2009, 02:55 PM
I have purchased two items from your auctions and one from the MAX show.
Early last week, I noticed that I was not receiving any emails from you when I bid or was outbid as I had before. I logged into your email section and found a new page where I had to sign up for the emails I wanted and click "Update", which I did. In fact, I did it several times over the course of a few days and still was not receiving any emails.
On Wed. I won an item. I immediately went to your contact page to find a phone number. There was none listed, so I sent an email via your contact web page. I stated that I that I was not receiving any emails from you. Please note that I am getting RC emails, friends' emails, etc. I have also logged into our server and verified that the spam folder is completely empty and that there are no messages residing on the server.
I sent a customer service email to you stating that I am not getting your emails and that they are not on our server. I requested that you reply via email and if you did not hear back from me via email within 24 hours, to please call me as I had no way to contact you.
More importantly, in that email I let you know that I had just won an auction and I requested that you not ship my winning order without calling me to arrange the shipping with me.
No one ever called and the order showed up on Tuesday morning.
I have my email program set to check for emails every 1 minute. I received a shipping email Tuesday afternoon at 4:49 pm, over 6 hours after the package arrived.
The late shipping email is the only email I have received from you for months, despite placing bids yesterday.
I am very unhappy that no one ever called me prior to shipping as per my request.
Lastly, this would all be tolerable if the coral were not bleaching around the rim. I purchased another Moseleya a few months ago from you and it is doing fabulously. I added this Moseleya to the same tank under the same lighting and flow and it is getting worse since I received it.
Early last week, I noticed that I was not receiving any emails from you when I bid or was outbid as I had before. I logged into your email section and found a new page where I had to sign up for the emails I wanted and click "Update", which I did. In fact, I did it several times over the course of a few days and still was not receiving any emails.
On Wed. I won an item. I immediately went to your contact page to find a phone number. There was none listed, so I sent an email via your contact web page. I stated that I that I was not receiving any emails from you. Please note that I am getting RC emails, friends' emails, etc. I have also logged into our server and verified that the spam folder is completely empty and that there are no messages residing on the server.
I sent a customer service email to you stating that I am not getting your emails and that they are not on our server. I requested that you reply via email and if you did not hear back from me via email within 24 hours, to please call me as I had no way to contact you.
More importantly, in that email I let you know that I had just won an auction and I requested that you not ship my winning order without calling me to arrange the shipping with me.
No one ever called and the order showed up on Tuesday morning.
I have my email program set to check for emails every 1 minute. I received a shipping email Tuesday afternoon at 4:49 pm, over 6 hours after the package arrived.
The late shipping email is the only email I have received from you for months, despite placing bids yesterday.
I am very unhappy that no one ever called me prior to shipping as per my request.
Lastly, this would all be tolerable if the coral were not bleaching around the rim. I purchased another Moseleya a few months ago from you and it is doing fabulously. I added this Moseleya to the same tank under the same lighting and flow and it is getting worse since I received it.