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View Full Version : Oooppsss, they dropped it again!


aoeBombcat
06/19/2009, 02:16 PM
I placed an order of 6 fishes and 2 shrimps, and got the package today. When I opened the box, every thing is nicely packed. But then I noticed 1 fish was on back order (No big deal, since they will ship it when they get it) but then a big crack on the Styrofoam box. But I didn't think much of it, since the outside box looks fine. I thought they just used a cracked box..... Not until I started to open the bags of fishes then I noticed ............ :(

I had one DOA and one fish (Lemon peel Angel) swimming very strange. It swims in circle and tries to swim out of the water. Like trying to propel out of the water, it has been doing it since I started the acclimation process.

So I called (around 2:00PM EST) L.A. immediately and spoke to Craig and he is nice to offer me credit or refund of the DOA, and asked me to keep an eye open for all the other fishes for the next two weeks, since they can all be damaged in some way.

Now it is 4:00PM EST, the lemon peel is still swimming strangely none stop. And the multi-color angel is starting to act the same way, but not as consistent as the lemon peel.

What I really don't understand is, who can dropped a box that labels Live Tropical Fish - Handle with Care and the box is not even 30lbs.......

I know it is mostly not L.A.'s fault, since I can tell they really pack it nicely for the shipment.

I am really hopping the rest of the fish can survive this. The 2 shrimps looks fine so far. Enough of my venting. I will be keeping my fingers cross.

Thank you for reading.

dfs/la2
06/19/2009, 03:10 PM
aoeBombcat,

Thank you for your post and your recent order with Drs. Foster and Smith’s LiveAquaria. We are sorry to hear that you have had a loss with your order, though we are happy to hear that this was taken care of satisfactorily. It is not uncommon for new fish to be a little “off” after a stressful shipment, however they should recover with in a couple of days. We ask that you keep an eye on these fish, and to please contact us with any updates on their health.

Sandy C.
LiveAquaria (liveaquaria.com)
Drs. Foster and Smith (drsfostersmith.com)

aoeBombcat
06/19/2009, 03:20 PM
Will do Sandy, I guess they have the flying sickness. :)

aoeBombcat
06/20/2009, 09:24 AM
double post.

aoeBombcat
06/20/2009, 09:26 AM
Update on the lemonpeel and Multicolor angel.
The lemon peel is doing a lot better, but after closely inspect the Multicolor angel I noticed something looks strange about this fish.

I took the photo of the fish. I am not sure if it is pop eye. It has been like that when I got it.

Here is the photo of the mutlicolor angel
http://reefcentral.com/gallery/data/500/42737multi_color_fish_eye.jpg

And here are the other fish, their eyes looks different
http://reefcentral.com/gallery/data/500/42737fish_eye.jpg

dfs/la2
06/20/2009, 09:47 AM
aoeBombcat,

Thank you for your inquiry. We sincerely apologize for any troubles you have experienced with your recent LiveAquaria order. Unfortunately, as mentioned previously shipping can be very stressful on fish and this can sometimes lead to disease. Please PM us with your order information and we will be happy to assist you further.

Chris C.
LiveAquaria (http://www.liveaquaria.com)
Drs. Foster and Smith (http://www.drsfostersmith.com)

aoeBombcat
06/20/2009, 10:28 AM
Thanks Chris, Here is an update of the Multi-color angel and I have PM the order information.

Right now, the Multi-color angel is breathing heavily and sometime hovers side ways, but I am not sure if it is normal.

Thanks

aoeBombcat
06/21/2009, 06:31 AM
I woke up early to check on the new fishes, and I found the out that the multi-color angle didn't make it. It was dead.

Chris did asked me to add medicine, so I added the ones of the suggested medicine which I have at the time Melafix and was going to get the rest today, but ......

After thinking about it, it probably wouldn't make it since the way it was breathing and swimming the whole day yesterday.

My order number is A2676113. Is it possible to give me store credit just like the DOA?

Thank you

dfs/la2
06/21/2009, 07:30 AM
Jason,

Thank you for your post. We sincerely apologize for your loss and have placed a credit on file for the Multicolor Angelfish. You may use this credit on your next purchase of any live aquatic specimen or pet supplies. Please contact us with any other questions or concerns.


Chris C.
LiveAquaria (http://www.liveaquaria.com)
Drs. Foster and Smith (http://www.drsfostersmith.com)

aoeBombcat
06/21/2009, 08:12 AM
Thank you for all your help Chris.

aoeBombcat
06/23/2009, 01:03 PM
Progress of the lemonpeel and the rest of the fish are doing great. I have put them all in the DT. The only issue I have iathe dwarf flame being chase all over the tank by my dwarf flameback. So I put the flame in a see through container and will try to introduce it slowly again. But they are all eating. Lemonpeel is 2X the size of the flameback but its being picked on by the flameback... :rolleyes:

All the surviving fish is doing so far so good even though the package was dropped.

Will keep my fingers cross for the next 10 days. :)

dfs/la2
06/23/2009, 01:37 PM
aoeBombcat,

Thank you for your post and update on your specimens. We happy to hear your fish are doing great and that you are taking steps to acclimate them.

Pat S.
LiveAquaria (http://www.liveaquaria.com)
Drs. Foster and Smith (http://www.drsfostersmith.com)