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DarthSimon
07/24/2009, 08:27 AM
Hey guys,
Just opened up my ATI topoff unit, and it's doa. Would like to send it back for credit...
YOUR ORDER DETAILS:
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ORDER NUMBER: N10642852

ORDER DATE: June 30, 2009

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BILLING INFORMATION:
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Steven Simon
Beachwood, NJ 08722-2630 USA

(732) ***-****
[email protected]

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SHIPPING INFORMATION:
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Steven Simon

Delivery Instructions: LEAVE AT FRONT DOOR

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TRACKING INFORMATION:
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Tracking number will arrive with
your shipping confirmation email.

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ITEM DETAILS FOR THIS ORDER:
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1) CD-22977 A.T.O. Controller

Quantity: 1
Price: $79.99
Total: $79.99

dfs/la2
07/24/2009, 08:39 AM
DarthSimon,

Thank you for your post. We have sent you a PM regarding this situation.

Dallas M.
LiveAquaria (http://www.liveaquaria.com/default.cfm?siteid=20)
Drs. Foster & Smith (http://www.drsfostersmith.com/)

DarthSimon
07/31/2009, 08:40 AM
Still have nothing... No call tag, nada.... Been a week guys... I had to buy this topoff somewhere else...

dfs/la2
07/31/2009, 08:50 AM
DarthSimon,

Thank you for your post. We apologize for any inconvenience and have sent a PM regarding your order.

Chris C.
Technical Support
Drs. Foster and Smith (http://www.drsfostersmith.com)

DarthSimon
08/10/2009, 06:59 PM
Hey Guys! Thanks for refund, but never got the call tag... Item is still sitting here...

dfs/la2
08/10/2009, 07:29 PM
DarthSimon,

Thank you for your post. We are sorry to hear that your return label was not received. We will arrange to have a new label sent through the mail for returning the Top-Off Controller. Again, we apologize for any inconvenience.

Mike S.
LiveAquaria (http://www.liveaquaria.com)
Drs. Foster and Smith (http://www.drsfostersmith.com)