View Full Version : Order A2682754 & Acclimation Question

08/13/2009, 12:04 AM

I just placed an order on liveaquaria for several fish and had a question about acclimation. My current acclimation procedure is drip acclimating for 2 hours. With the number of fish I ordered, will it be ok to drip acclimate several fish in the same bucket? Would it be ok after floating the bags to pour a few of the bags directly to the same bucket?

Thanks for your time and help...

08/13/2009, 07:12 AM

Thank you for your post. Due to the size of the fish ordered, we would recommend acclimating the fish in several buckets that contain only a couple of fish each depending on the size of the bucket used. Adding more than a couple of fish and the water from the bags, to each bucket can also cause the ammonia levels to spike which can be harmful to your new additions. The acclimation procedure that we recommend can be viewed here.

Dallas M.
LiveAquaria (http://www.liveaquaria.com/default.cfm?siteid=20)
Drs. Foster & Smith (http://www.drsfostersmith.com/)

08/13/2009, 08:02 AM

Thanks for your reply. I do have a collection of 5 gallon salt buckets. I will more than likely just drip acclimate each specimen in their own bucket to play it safe and minimize stress on each fish.

Out of curiosity, do your fish holding tanks for liveaquaria all part of 1 system or is it made up of several systems?

Thanks for your time and advice. I'll keep you updated on the order when it comes in.


08/13/2009, 08:42 AM

Thank you for post. Our LiveAquaria facility features several systems and our Aquaculture Coral & Marine Life Facility features three dedicated fish systems (treatment, quarantine, and main). Please let us know if we can be of further assistance.

Dallas M.
LiveAquaria (http://www.liveaquaria.com/default.cfm?siteid=20)
Drs. Foster & Smith (http://www.drsfostersmith.com/)

08/14/2009, 02:58 PM

I got my shipment confirmation number. It states that part of the order was only shipped. However, it does not say which specimens did not make it on the order.

Is it possible to let me know which specimen(s) did not make it on the order? Depending on the fish that did not make it on the order I may have to discuss cancelling that fish. Kinda the reason for ordering several fish at once was to introduce them into the tank at the same time.

Thanks for your help.

08/14/2009, 03:23 PM

Thank you for your order and post. We apologize that we were unable to ship your complete order. The Red Head Solon Fairy Wrasse and the Pakistan Butterflyfish are currently on back order.

Our order shipments depend on what we have available at our holding facility and the health of the specimens. Our holding facility does receive daily shipments from the divers, so the stock can change regularly. It is the policy of LiveAquaria (http://liveaquaria.com) to hold an order open for two weeks in an attempt to ship out the specimens on your order.

Please let us know how you would like to proceed with your back order. You are a valued customer and we look forward to assisting you.

Pat S.
Technical Support
Drs. Foster and Smith (http://www.drsfostersmith.com)

08/16/2009, 08:24 PM
After contemplating what to do over the weekend, I have decided to see if I could just cancel the Pakistan Butterfly and the Red Head Solon Fairy Wrasse. If it is possible please let me know if my credit card will be credited or will a credit be placed on my account

Thank you for your time and help.

08/16/2009, 08:35 PM
I have received my order on Saturday by noon. The fish were packed very well. The Harlequin Tusk was packed in its own box. THANK YOU for triple bagging the Tusk. The inner bag had puncture holes and there was water leaking. Also, when I was pulling out the styrofoam box, the bottom part broke apart. That was more than likely due to Fedex handling the box.

The specimens looked great and they are all eating.

One question I do have concerns the Scott's Fairy Wrasse. I placed an order for a Cook Island Male. It looks like I was shipped an Australian instead. It's no problem if it is. Just wanted to make sure it was an Aussie scott wrasse.

Here are pictures of the Scott Wrasse...sorry for the clarity. Hard to get a better picture and my acrylic viewing panes are heavily scratched:




08/16/2009, 08:39 PM
Here are pictures of the Aussie Tusk. Definitely bigger than I thought it would be :D

Eating immediately when I put him in the tank. Thankfully my tangs have not bothered him like they normally do to new additions. I think it's 'cause of his size.




08/16/2009, 08:41 PM
The pink margin wrasse has great coloration:




08/16/2009, 08:43 PM
Here are shots of the butterflyfish (both are eating :D)



08/16/2009, 09:08 PM

Thank you for your post and the pictures. We are very happy to hear that the fish are doing well and all of them have accepted food already. We apologize that it does appear that you did in fact receive the Australian Scott’s Fairy instead of the Cook Island. If you have any concerns regarding your order, please contact our LiveAquaria Department at 1-800-334-3699, via email at [email protected], or PM us.

Gwen S.
LiveAquaria (http://www.liveaquaria.com)
Drs. Foster and Smith (http://www.drsfostersmith.com)