PDA

View Full Version : An Important Message From Kevin Kohen


DFS
08/19/2009, 10:02 AM
Dear Friends,

It's been a pleasure sharing ideas, good news, and success stories with you all for so many years. We are privileged to have had a place where we can interact with other hobbyists and learn more about marine aquarium keeping. Reef Central has done more to advance the marine aquarium hobby toward a sustainable and positive direction faster than any other company, gadget, product, publication, or media outlet in the last ten years. For that we are deeply grateful.

This forum has also been a wellspring of fantastic ideas for improving LiveAquaria.com, and we thank everyone who's posted their thoughts. Just a handful of great suggestions started here that we are pursuing include:

* Adding Pay Pal to LiveAquaria
* Offering Divers Den sneak peek email alerts
* Providing links to the exact animals listed in the Divers Den email
* Allowing you to shop by Quick Stat Refinements in Divers Den
* Creating a "Species Sign Up" page to request species not currently offered in Diver's Den.

We're making some important and exciting changes here at Drs. Foster and Smith. One of those is that our talented expert staff will be leaving this forum in order to provide you with even closer customer service support by phone, email and live chat.

This means that effective today, we will no longer be moderating or maintaining threads in either the Drs. Foster and Smith or LiveAquaria vendor forums. If you're in the middle of a discussion being resolved, don't worry - our customer service staff will contact you directly to continue their support on the issue until you're satisfied.

One of the other changes to announce is our growth into social media outlets across the internet. You're invited to follow us on Facebook, Twitter, and on our upcoming blog! You'll find information below on where to find us.

Thanks again for being such a great group to interact with. We'll look forward to that continuing, and as always, you can reach us by phone, email, or live chat.

Your Customer Service Team

-----------------
LiveAquaria.com
-----------------
[email protected]
1-800-334-3699
http://www.liveaquaria.com/Forms/Contact_Us.cfm

-----------------
Drs. Foster & Smith
-----------------
[email protected]
1-800-381-7179
http://www.drsfostersmith.com/General.cfm?gid=496

Follow Us:
-----------------
FACEBOOK
-----------------
http://www.facebook.com/LiveAquaria
http://www.facebook.com/pages/Drs-Foster-and-Smith-Pet-Supplies/21308778314?ref=ts

-----------------
TWITTER
-----------------
http://twitter.com/LiveAquaria
http://twitter.com/DFS_Help

-----------------
BLOG
-----------------
Coming Soon!