Apex Display wont light up

[JonnyD91]

Finally just finished tieing up all my wires nice and neat. The display was on and working. Then i pulled the plug on the EB8 to put it in a different socket and the display never came back on. I tried to put it in different aquabus ports but nothing. The status lights are both solid. Any ideas? Will the base unit still run my programs without the display working?

[kenargo]

Yes, the base will run headless (without a display) just fine. Call Neptune in the morning or send an email to support@neptunesys.com and they can walk you through some diagnostics to see what is happening and likely get it back online. If you don't have > 1 EB8 you can try "Init AB Devices" which will force a re-scan of all AquaBus devices but since it's late you may as well just wait until tomorrow.

[JonnyD91]

How do you do the init AB Devices?

[JonnyD91]

I dont know if this makes a difference but from when i took it out of the box the display would only light up when it was connected to the aquabus of the base unit. it would not light up if i plugged it into the aquabus on the EB8

[kenargo]

That doesn't sounds right...

To perform an AB init you can use the Setup, Init Memory menu; 1 of the options is Initialize AquaBus Devices; that will clear all AB devices known to the system and force a re-scan which will identify all connected devices...

Doh, I just realized; you said the display doesn't work... (of corse I was giving directions using the display)... Silly me (sorry)...

Is the Apex network connected; I mean can you access via your home network?

[JonnyD91]

Yes, i have the ethernet set up. This is the only way i can control the device right now.

Another think i noticed is the lights for the V1/V2 V3/V4 are blinking. Coulnt remember if they were before this happened. There is nothing connected to them.

[kenargo]

Yes, i have the ethernet set up. This is the only way i can control the device right now.

If the Apex is working otherwise I'd say wait until you can contact Neptune; send them an email (support@neptunsys.com); Curt often will often check email in the evenings...

[JonnyD91]

I shot them an email and will give them a call tomorrow. THank god the base unit still functions correctly and i dont have to take itall apart.

[JonnyD91]

FYI

Got a reply back from Curt. Updating the firmware for the display through the web app, got the display to come back on.