eengmd
07/23/2010, 12:06 PM
I did one order with Aquarium Specialty. The owner is a jerk. He sent the wrong product and made me return the product and charging me shipping. It is hard to judge a person's character when they are receiving money from you and things are going well. When there is a problem, how that person handles the problem, true character is revealed. Scott's true character showed despite the fact I had printed proof he made a mistake. Anyway, I paid the 10$ for shipping and he lost 4K in orders since. He even suggested that I should pay for the mistake given my profession.
I have had 5 subsequent orders from Aquacave. The Bubble King arrived perfectly well packaged and double boxed. I always get tracking and great advice over the phone often having them encouraging me to buy a cheaper product (BK mini 180 instead of 200). Thanks again. I did have one small problem that was not even their fault, however Aquacave fixed it for me.
Our reef club is close to AqSpec and gets stuff in one day standard UPS. However it is not worth the risk if Scott makes a mistake and he does have quite a nasty temper. Aquacave has my business along with my reef club's.
Thanks again for great service and always being civil if not friendly. You thought that was a given in retail but one place in SC proved that was wrong.
I have had 5 subsequent orders from Aquacave. The Bubble King arrived perfectly well packaged and double boxed. I always get tracking and great advice over the phone often having them encouraging me to buy a cheaper product (BK mini 180 instead of 200). Thanks again. I did have one small problem that was not even their fault, however Aquacave fixed it for me.
Our reef club is close to AqSpec and gets stuff in one day standard UPS. However it is not worth the risk if Scott makes a mistake and he does have quite a nasty temper. Aquacave has my business along with my reef club's.
Thanks again for great service and always being civil if not friendly. You thought that was a given in retail but one place in SC proved that was wrong.