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View Full Version : Service is not dead.....it's just rare!


reefkeeps
10/09/2010, 06:48 PM
Folks...every company makes mistakes, (mine included) but I tend to judge a company by how they respond when one occurs. In the past 2 months I have order more than 7K across as many on line retailers, a few have met my expectations, one exceeded my expectations, Kevin Kipper just blew my expectations out of the water..... I'm WOWed....

I havenít got the system setup yet, but if itís half as good as my interactions with this company, itís going to be awesome! :thumbsup:

iamwrasseman
10/09/2010, 07:33 PM
what are you speaking of here ?

reefkeeps
10/09/2010, 10:03 PM
I ran into a snag and Kevin took care of me...On a weekend no less...:thumbsup:

iamwrasseman
10/09/2010, 10:08 PM
awesome ,its great to hear that you can get help at all much less on the weekends too !

reefjunkie42
02/08/2011, 11:51 PM
kevin is great. i was in email correspondance with him for a whole day once, walking around the lfs picking out the appropriate pump for my needs(needed a bigger 1) and it was a sunday!!

reefkeeps
09/13/2011, 07:54 AM
I still love it, this is one of the best ideas implemented ever.... :bounce3:


I'm not a huge fan of the LifeGard 1200 Pump but then again I think I'm asking too much of it. I have it pushing 15 feet, some times the impeller get's stuck....