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karsseboom
03/16/2011, 10:38 PM
I have a sro skimmer and i needed to clean it so i took it out and cleaned it but when i went to turn it back on the pump keeps turning on and off. it comes on then turns of then come on then off? whats the deal? it never did this before i turned it off?

Jeremy@CoralVue
03/17/2011, 09:56 AM
Did you take the pump apart to clean it? If so did you make sure both bearings where seated properly?

karsseboom
03/19/2011, 10:34 PM
OK, took the pump apart and the needle wheel magnet part is coroding bad and cracked. The pump is olny 2 month old how long do these last? is this normal?

Jeremy@CoralVue
03/20/2011, 12:04 PM
Please send me an email and we will work on getting you a replacement. Within that email can you please get me the serial number off the pump which is located directly above the power cord on the back of the pump? I will also need to know the place and date of purchase along with the skimmer model. Send email to [email protected]

karsseboom
03/20/2011, 02:18 PM
Here is a picture of the needle wheel?




http://i636.photobucket.com/albums/uu86/karsseboom/IMG_0645.jpg

karsseboom
03/29/2011, 07:03 PM
I just wanted to thank you guys for the outstanding customer service! you sent me a brand spanking new pump. Thank you soo much it is greatly appreciated.

Jeremy@CoralVue
03/30/2011, 11:10 AM
Your welcome. Enjoy.