View Full Version : What do I do now?
03/27/2011, 04:49 PM
My 14 month old MP20's motor stopped working (red/green flashing) so I contacted your service dept and was referred back to the Canadian retailer/distributor - of course not realizing that the pump was out of warranty. Honestly, I just assumed for such an expensive pump it had a longer warranty, my fault.
Anyway, I'm out of warranty and don't know what to do with it. Throwing it out would be a shame but I can't in good conscience spend another $220.00 on a replacement motor. Do I just ditch it or is there something that can be done with it. It'll make an awfully expensive paperweight :lol2:
03/27/2011, 07:28 PM
Green/red flashing is a stall error, problem with the wetside (at most $75, but is totally serviceable and modular.)
Will the dry side spin without the wet side attached? Do you get any lights or anything on start up?
Flashing red/orange is a problem with the motor, the $220 part.
03/27/2011, 08:43 PM
Thanks for the reply.
Wetside works with my second pump as does the power adapter.
When I remove the wetside and hold the dryside in my hand it flashes red/green continuously. Dryside does not work with either wetsides however both wetsides work on my other pump.
On start up I get several lights flashing for the first few seconds then it switches to red/green.
03/27/2011, 09:13 PM
I would check with you Canadian distributor, if you haven't already.
Can you spin the magnet by hand with the spacer off?
03/28/2011, 12:12 PM
The final thing you can do for trouble shooting to determine what component has the problem is to swap the drivers between your two pumps. If the problem follows the driver then you know it's the driver. If the problem stays with the motor then you know the problem is the motor. Typically but not always when a pump blinks red/green and it's either the driver or the motor and not the wet side, the culprit is water damage.
03/29/2011, 04:44 PM
Well this is embarrassing, turns out the driver board has water damage so it wasn't the motor at all and likely my fault instead. Good excuse to upgrade to the 40ES.
Thanks to Swingrrr et al for your help and hope I never have to speak to you again :D
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