Derekbc
06/05/2011, 11:09 AM
Instead of setting up my tank today, I have faced yet another set back...
Background:
Ordered the tank--Solana XL 60--and the lights--AI Sol Blue--on April 26th. Received word that Current USA was waiting for some parts and this would be holding up delivery of the tank. I also had to wait for the lights since they were on back order...
The tank arrives on May 20th, and there is a chip out of the corner... Decide to return the tank out of fear of possible structural integrity issues. Current USA implies the chip was caused by me... :thumbdown:
New tank arrives June 3rd, and I have to borrow a vehicle to exchange the damaged tank with the new one at a distributor 20 miles away. The distribution owner, after seeing the damaged tank, states that it looks like a factory defect, and I feel a bit vindicated.
The AI units arrive via UPS the same day, and the hanging kit they are supposed to arrive with is not included! I contact the distributor and get the following response, "Sorry, I thought we notified everyone that the hanging kits are on back order." :headwalls:
Today, June 5th, I figured would be a great day to do a leak test on the tank. I unwrap the parts that have been sitting in a pile since the day the damaged tank was unwrapped. Instead of the Quiet One pump that is supposed to be included with the tank is a Jaebo pump :confused:. Sent an email to the distributor this morning asking for the pump that is supposed to be included.
Now I'm wondering what is going to hold things up next...
Background:
Ordered the tank--Solana XL 60--and the lights--AI Sol Blue--on April 26th. Received word that Current USA was waiting for some parts and this would be holding up delivery of the tank. I also had to wait for the lights since they were on back order...
The tank arrives on May 20th, and there is a chip out of the corner... Decide to return the tank out of fear of possible structural integrity issues. Current USA implies the chip was caused by me... :thumbdown:
New tank arrives June 3rd, and I have to borrow a vehicle to exchange the damaged tank with the new one at a distributor 20 miles away. The distribution owner, after seeing the damaged tank, states that it looks like a factory defect, and I feel a bit vindicated.
The AI units arrive via UPS the same day, and the hanging kit they are supposed to arrive with is not included! I contact the distributor and get the following response, "Sorry, I thought we notified everyone that the hanging kits are on back order." :headwalls:
Today, June 5th, I figured would be a great day to do a leak test on the tank. I unwrap the parts that have been sitting in a pile since the day the damaged tank was unwrapped. Instead of the Quiet One pump that is supposed to be included with the tank is a Jaebo pump :confused:. Sent an email to the distributor this morning asking for the pump that is supposed to be included.
Now I'm wondering what is going to hold things up next...