Can't configure email on Apex

[fastrd400]

So I have a new Apex unit. Today I connected it to my PC and started with the configuration. Everything went fine until I got to the email configuration. I read both the User Guide that came with the unit, and the "unofficial user guide". From what I can tell, I have done everything correctly, yet get nothing when I try to send a test email.

My STMP is ATT.Yahoo, however after talking with Neptune systems, I went with the free service from GMX.

I have noticed that the yellow and green lights on the Module at the Ethernet port, stay lite constantly. I also notice that for some reason the apex website I was working off of would freeze up and Google Chrome would not be able to find it. This would cause me to unplug the unit, and plug it back in, to re-boot the screen.

What the heck is going on? Is it the PC? The service provider? The Apex itself? Or user error?

[aquamanic]

Might be your browser. Have you tried it with IE?

Not sure what your email issues might be. Have you tried to telnet into the controller and run the email diagnostics? It's in the User Guide. That output might be helpful. Also, copy/paste your email settings from the Network setup page in to a post.

[fastrd400]

Yup, just tried of on IE as well with no luck. I was told I may need to update my firmware? It came with version 4.04, should I update and re-try?

I can get a screen shot when I am back on the computer and not on my phone.

[fastrd400]

I updated the firmware to 4.05, tried a telnet, still nothing.

[aquamanic]

What do you mean, "tried a telnet still nothing"? You should have an output listing of the commands that are processed and any exception messages. Can you post that?

[fastrd400]

Here is a screen shot of the Apex screen from last night.
http://i1023.photobucket.com/albums/af357/wslongbrake/apexscreen.jpg

And this is the telnet from 10 minutes ago.
http://i1023.photobucket.com/albums/af357/wslongbrake/untitled.jpg

[HeneryH]

FYI, regarding your PM - 10.x.x.x IP addresses are private just like 192.168.x.x though more uncommon.

10.0.0.5 is just as valid as 192.168.1.50 for the Apex on the local LAN.

[HeneryH]

I'm no expert but could it be as simple as clicking the "email authentication required" check box?

[fastrd400]

I'm no expert but could it be as simple as clicking the "email authentication required" check box?

I tried it that way as well. Enabled, disabled, all the same, no response as far as a test email.

[Typlus5]

I'm no expert but wouldn't the authentication come from your GMX account (coming from).

[RussM]

Use SMTP port 587 for GMX.
The email username needs to be your GMX email address, not the Yahoo one. Use your GMX password too.

[fastrd400]

Use SMTP port 587 for GMX.
The email username needs to be your GMX email address, not the Yahoo one. Use your GMX password too.

Changed to what you suggested, sent 3 test emails, and still nothing.:headwalls:

[aquamanic]

Will you repost your settings and also, can you get the complete telnet log. Your screenshot only shows part of it. If you can only show part, show the end, that's where the error will be.

[fastrd400]

Will you repost your settings and also, can you get the complete telnet log. Your screenshot only shows part of it. If you can only show part, show the end, that's where the error will be.

Yes, I can try again to show the settings. As for the Telnet log, what you see is what I got. It is over the top of your sample from your user guide.

[fastrd400]

http://i1023.photobucket.com/albums/af357/wslongbrake/screen2.jpg

[fastrd400]

So I just ran another Telnet. I did it incorrectly the first time, and it never ran, I did not space before the "cons" etc. Will put up a screen shot in a minute.

[fastrd400]

So this is what I got when I ran the Telnet correctly.
http://i1023.photobucket.com/albums/af357/wslongbrake/telnet.jpg

[aquamanic]

Enable the 'authenticate' radio button and try again.

[fastrd400]

Enable the 'authenticate' radio button and try again.

Ummm, okay. Where is that? I feel like a retard. :headwalls:

[aquamanic]

Email Authentication - Enable

Look in your telnet log for the 'error reply'. It's asking for authentication. Also, see post #8.

Make the change, save the page, then go back a second time and check the 'test' box.

[fastrd400]

Email Authentication - Enable

Look in your telnet log for the 'error reply'. It's asking for authentication. Also, see post #8.

I swear I went back and forth with that darn button. But, it is working now, just got this:

Alarm Statement: If Temp < 75.0 Then ON

Jun 21 2011 16:50:22
Temp pH ORP
20.7 2.87 921
VarSpd1_I1 is PF1 Auto
VarSpd2_I2 is PF2 Auto
VarSpd3_I3 is PF3 Auto
VarSpd4_I4 is PF4 Auto
SndAlm_I6 is OFF Auto
SndWrn_I7 is OFF Auto
EmailAlm_I5 is ON Auto
Light1_3_1 is ON Auto
Light2_3_2 is ON Auto
Pump1_3_3 is ON Auto
Pump2_3_4 is OFF Auto
Heater_3_5 is ON Auto
Chiller_3_6 is OFF Auto
CO2_3_7 is OFF Auto
Ozone_3_8 is OFF Auto
Light1_4_1 is ON Auto
Light2_4_2 is ON Auto
Pump1_4_3 is ON Auto
Pump2_4_4 is OFF Auto
Heater_4_5 is ON Auto
Chiller_4_6 is OFF Auto
CO2_4_7 is OFF Auto
Ozone_4_8 is OFF Auto
Power Failed: Jun 21 2011 16:49:02
Power Restored: Jun 21 2011 16:49:39
Power OK: EB8_4 (0 Days 00:00 - 0.0 Amps)

[aquamanic]

Could have had multiple items wrong. The port was wrong for sure. Also the authentication email address. No worries - it's working now, that's the important thing.

Go have a beer!

BTW, that temp reading of 20 indicates either your probe is unplugged/missing or bad. Also pH and ORP. Are they plugged in?

[fastrd400]

No probes are plugged into the unit. It is on the counter top connected to the PC. I thought I was supposed to configure it with out probes first?

Thanks for all the help, Alan, Joe, and Russ! I owe you each a beer....................at least.

[aquamanic]

You're going to keep tripping your alarm conditions. Take those statements out and put them back in when you install your probes.