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jr_casteel1999
10/27/2011, 09:14 AM
i have had nothing but problems out of this apex. now it wont power up at all. and on top of it everytime i call for support the line either rings busy or nobody answers. i did get a call back 3 days later after leaving a message. but then i was at work and couldn't mess with it then. im very disappointed

jr_casteel1999
10/27/2011, 10:43 AM
thanks for getting back to me!

wwanthony
10/27/2011, 12:04 PM
Send a message describing your problem to: [email protected]

Email is usually the best way to get a response from Neptune.

swearint
10/27/2011, 12:57 PM
thanks for getting back to me!
FYI, this is a user supported forum. Neptune reps seldom monitor this forum.
As mentioned by wwanthony, the best method to contact Neptune support is via email.

Todd

kurt_n
10/27/2011, 01:16 PM
Better yet, post what the problem actually is and maybe someone here can help?

kayl
10/27/2011, 01:56 PM
thanks for getting back to me!

Like said above, this is a user forum, not monitored by Neptune, but let us know what's going on and we'll do our best to help you out!

What's the problem - are you getting any status lights on the Apex or EB8?