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View Full Version : Anybody received confirmation their Black Friday orders have been shipped?


mr&mrsfish
11/29/2011, 04:49 PM
I placed an order last Wednesday and haven't received any confirmation my order was received and/or shipped. The order is showing on my Aquacave account page as received. Has anyone else received order confirmation and/or shipping confirmation? This is surprising considering I've already received orders from other vendors that were placed two days later.

Mike321
11/29/2011, 05:49 PM
I haven't either, I'm guessing they are just pretty busy right now.

zhangg3
11/29/2011, 06:57 PM
I have received tracking info that my order is getting delivered tomorrow.

jkcoon
11/30/2011, 07:29 AM
I got an invoice but am still waiting on tracking info... i placed an order at their last 10% off sale and the shipping was sloooooooow. Small price to pay for a good deal though, in my opinion. Heck my orders from other vendors are already arriving.

SaltyReefs
11/30/2011, 08:24 AM
I'm still waiting as well. They had called me about one of the bulbs I ordered, they had run out and were going to receive more this past Tuesday.

mr&mrsfish
12/02/2011, 05:30 AM
I still haven't received an order confirmation and it is now 9 days into the order. I sent an email to customer service and they haven't responded. It looks like this order is a bust. I've ordered from this vendor a few times in the past on small things but took a gamble on something more substantial to save a few buck over my traditional vendor. Lesson learned. I don't mind waiting for product to be shipped especially this time of year but the lack of order confirmation and communication is just not acceptable.

jr_casteel1999
12/02/2011, 06:55 AM
im right there with you. 5 days and nothing! 500 dollar order!

Mache62
12/02/2011, 07:12 AM
I ordered lights, received a tracking number......I'm hopeful they will be here today or tomorrow. However, I think these are drop shipped from AI, so might be different then if coming directly from AquaCave.

jr_casteel1999
12/02/2011, 07:17 AM
did they give you a discount on your ai lights?

Mike321
12/02/2011, 08:40 AM
Still nothing here either. I had two separate orders that I placed at the same time. I ordered an apex on a different card at the same time and it arrived days ago, and my second order hasn't even been charged yet. The second order had an ecotech product in it and I have a feeling that's what's causing the problems.

Mike321
12/02/2011, 08:58 AM
Just got the phone call saying they couldn't discount the ecotech product which is why the order hasn't shipped

arredondojason
12/02/2011, 10:01 AM
ya dumb map pricing

Tamw1se
12/02/2011, 02:21 PM
I placed an order on Thanksgiving day and I received the invoice Weds, 11/30. I placed another order on 11/27 and received a call on 11/29 indicating that a couple of the items were on backorder.

jr_casteel1999
12/02/2011, 03:12 PM
just got off the phone with these crooks after getting my invoice. they said they was out of the ai sol blue in black that i ordered, so they was just going to send me the white one???? lol this is crazy! then i told him i dident want it and he said he could ship me some spray paint so i could paint it black! are you kidding me? reef central should really monitor who they have listed as trusted vendors. needless to say i canceled my order. now there is no black friday discounts and im screwed on my other stuff. the guy was kinda rude to me and it sounded like toward the end of the conversation he started acting like he was crying because i told him they are a joke and im never ordering from them again. BEWARE! GO SOMEWHERE ELSE!

milkman55
12/02/2011, 04:18 PM
I have kind of steered away from Aqua Cave after several issues. Last order, they were out of one item and offered to issue me a store credit for the item they couldn't ship.

I never heard of someone offering a store credit instead of refunding something they didn't even have in the first place.

Just too many red flags over a long period of time.

AquaCave
12/02/2011, 04:43 PM
Jr Casteel1990,

You know what this really disturbing that you would post such a comment. You said that Aquarium Specialty have it and they are giving you the discount that you wanted. You calling us crooks? So we cancelled your order. Thanks we appreciate your business.

AquaCave
12/02/2011, 04:45 PM
mr&mrsfish,

Please send me via email your Order ID for us to look into your order.

mr&mrsfish
12/03/2011, 09:56 PM
mr&mrsfish,

Please send me via email your Order ID for us to look into your order.

I sent you an email on Wednesday night that was never returned. I just sent you another one requesting my order be canceled. Thank you.

jr_casteel1999
12/03/2011, 11:04 PM
and for the record they dident cancel my order. i did lol

johnc99
12/03/2011, 11:50 PM
jr casteel 1999: it sounds like you and the Aquacave CS had a go at each other and it escalated. Attitude begets attitude.

This has definitely *NOT* been my experience with Aquacave. I've ordered from them about 4/5 times and never had a problem - except for a broken lightbulb (which was actually my fault). With this most recent order I did get a message about a back ordered bulb (wouldn't be available for 2/3 weeks). I called them a couple of days later (to have them substitute the backordered bulb and spoke to Rico (I believe). He promised to call me back which he did not do. No big deal as I was pretty certain they would be busy. Called the next day and spoke to Elana who performed the substitution; invoice and tracking came later that day. So what had the potential to be a negative experience became an overwhelmingly positive one.

So to respond to the OP: yes I do have the invoice and tracking # of a Black Friday order.

Froggy
12/04/2011, 02:37 PM
I am sure this time of year is busy but I have had a bit of difficulty with shipping communication. I ordered a T5 lighting fixture and 8 bulbs on black Friday. The fixture was listed as shipped separate from the bulbs and mounting brackets. I received the invoice and got one tracking # on the following Wed ( 5 days later ).

That tracking # is apparently for the bulbs and mounting bracket and that is finally scheduled to be delivered tomorrow ( Monday ). I never got a tracking # for the fixture and I found that sitting on my porch two days ago ( Friday ). I wish I had the tracking info for the fixture so I could have planned and expected delivery.

I understand slower shipping and delivery this time of year. Slow communication of order status is my only real complaint.

Joe

mr&mrsfish
12/05/2011, 07:58 PM
I sent you an email on Wednesday night that was never returned. I just sent you another one requesting my order be canceled. Thank you.

Still no response to my original email. I also haven't received a response to a second email requesting cancellation. I tried calling twice today but nobody answered. Perhaps an answering machine would be a good investment ;).

I already ordered the item from another vendor so I hope this order was cancelled. I was originally concerned that my order wasn't placed and now I'm concerned it hasn't been cancelled. With the non-existent communication from this vendor, I get more info from my magic 8-ball.

mr&mrsfish
12/06/2011, 09:14 PM
How do I stop this madness? I just received email confirmation that my order was placed and my credit card charged on 12/6 = today. I then receive a second email indicating my order has been shipped. I guess I'll need to call UPS and refuse delivery since I already ordered the item from somebody else. Unbelievable!

discus513
12/06/2011, 10:04 PM
Hey Mr. Fish! someone I know! lol, That sucks man I hate bad customer service!

chrisv
12/06/2011, 10:38 PM
These guys have a reputation for terrible customer service. Luckily the other vendors match their prices. That way I can get the prices i want from people I actually trust!

AquaCave
12/07/2011, 08:59 AM
mt&mrsfish,

Please let me know which email you are using to relay information to us. If possible pm your Invoice number for us to resolve your issue today.

AquaCave
12/07/2011, 09:20 AM
Froggy,

The manufacturer of your light fixture just went through a major system upgrade and shipping information are delayed 3-5 days. Normally, we receive at the end of day it was shipped but unfortunately the upgrade did not work properly. Thank you for your business we appreciate it.

jkcoon
12/09/2011, 01:43 PM
edited... removed my comment as it was posted out of frustration... I've been informed my order is on its way... great prices, just hope the CS improves