PDA

View Full Version : Thank You!


pyton
01/17/2012, 03:57 PM
Albert,

Just wanted to say thank you for everything this last year. I have read some of the posts here and realize everyone is easy to complain yet not everyone will take the time to say thank you. So here goes....

I decided to give AC a try this last year with supplying items I needed for my reef. Albert was always friendly over the phone, in emails with helpful information. He never talked up or down to me, he was pleasant.

I ordered so much from AC over the last year I would only put it into several thousands. I did several converting of technology on my reef this year. Were there mistakes, yes. Were they caused by Aqua Cave, No. If there was a mistake it was made by the manufacture as they dropped shipped. I never had to contact the manufacture, Aqua Cave always handled the ossues in a very timely manner for me.

Tracking numbers did not always come right away and if I was worried about them I just sent Albert an email. He replied in 24 hours with the tracking number(s). Have to remember when a manufacture drop ships for businesses like Aqua Cave the tracking number is not sent to the retail customer because the manufacture does not have your personal information. This is standard practice and could happen with or to anyone.

Thank you to the Aqua Cave crew for their tireless support and outstanding customer service!

Looking forward to another year of reefing,
PJ

LedZep fan2
01/17/2012, 11:36 PM
Albert,

Just wanted to say thank you for everything this last year. I have read some of the posts here and realize everyone is easy to complain yet not everyone will take the time to say thank you. So here goes....

I decided to give AC a try this last year with supplying items I needed for my reef. Albert was always friendly over the phone, in emails with helpful information. He never talked up or down to me, he was pleasant.

I ordered so much from AC over the last year I would only put it into several thousands. I did several converting of technology on my reef this year. Were there mistakes, yes. Were they caused by Aqua Cave, No. If there was a mistake it was made by the manufacture as they dropped shipped. I never had to contact the manufacture, Aqua Cave always handled the ossues in a very timely manner for me.

Tracking numbers did not always come right away and if I was worried about them I just sent Albert an email. He replied in 24 hours with the tracking number(s). Have to remember when a manufacture drop ships for businesses like Aqua Cave the tracking number is not sent to the retail customer because the manufacture does not have your personal information. This is standard practice and could happen with or to anyone.

Thank you to the Aqua Cave crew for their tireless support and outstanding customer service!

Looking forward to another year of reefing,
PJ

Couldn't agree more, Aquacave doesn't get the credit around here that it truly deserves :thumbsup: I've been going through AC over the past few years and I couldn't be happier. On a side note, like stated, recieving tracking #'s goes beyond AC at times. That's when a little patience and understanding must come from the costumer.. Anyways, AC's staff always have answers to my questions and are always willing to go the extra mile to make sure I'm happy! Will continue to give my business to AC without any hesitation. Keep up the good work guys!

alcoolaid
01/23/2012, 07:03 PM
Not to mention they have some of the lowest prices on items ;)

Swolek
01/23/2012, 08:25 PM
Good point, people are always more likely to post about negative experiences than positive ones. I recently ordered from Aqua Cave for the first time and they were fantastic. I bought some bulbs and they were shipped quickly and well-packaged.

Alex T.
01/23/2012, 11:32 PM
+100

I just posted about this in the other thread regarding last time with Aquacave.

AquaCave
01/30/2012, 07:27 PM
Thank you guys. We appreciate your support.


Albert

www.aquacave.com