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View Full Version : Need Help - Apex Display Problem


Hout_Ly
02/04/2012, 07:16 PM
Hi Neptune,

Could use some help with this problem? As you can see, the screen is scrambled. When I try to select the outlets to program, I can't even enter the individual outlet settings screen.

I've tried unplugging the unit and rebooting it, but the scrambled screen doesn't go away. The date/time gets reset, but that's it.

As you can see, trying to program via computer is also not possible.

Is there a fix or do I have to send for warranty? Hopefully there's a fix...



https://lh4.googleusercontent.com/-pVYNwYu8rkM/Ty3XpXqxDTI/AAAAAAAAADw/WsiWLJvQUM4/s640/Apex1.JPG

https://lh5.googleusercontent.com/-LxRnkwgX9is/Ty3XpEaTrWI/AAAAAAAAADo/oRTuApehvAU/s640/Apex2.JPG

https://lh3.googleusercontent.com/-CaGMXgE8ksQ/Ty3Z0Gw55HI/AAAAAAAAAD4/QCQwq_K4_VE/s688/Apex3.JPG

Mark Bianco
02/04/2012, 07:27 PM
Try reloading the firmware along with the webpages that may help. The firmware package is on Neptune's website

Hout_Ly
02/04/2012, 08:02 PM
Try reloading the firmware along with the webpages that may help. The firmware package is on Neptune's website

Thanks for trying to help Mark. Updated the firmware to 4.11. The hardware and web update went flawlessly. Still the same problem.

Any other ideas?

RussM
02/04/2012, 08:31 PM
Looks like a corrupted configuration.

Using the web pages, go to Configuration->Misc Setup. Under Initialize Memory, choose Initialize All. Then click Update Misc Settings. This will wipe the Apex clean and restore it to factory defaults.

Hopefully, you have a good configuration backup you can then restore.

Hout_Ly
02/05/2012, 08:22 AM
Looks like a corrupted configuration.

Using the web pages, go to Configuration->Misc Setup. Under Initialize Memory, choose Initialize All. Then click Update Misc Settings. This will wipe the Apex clean and restore it to factory defaults.

Hopefully, you have a good configuration backup you can then restore.

RussM - good idea. It did wipe everything out but solved the problem.

Thanks so much.