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fishnerd
02/15/2012, 12:20 PM
I bout a K1 reactor last month, put it together and set it up for a test run. The motor spins one way and then the other, the reactor is empty and it is not touching the reactor walls. Can you help me trouble shoot?


Thanks Bryan

Avast Marine
02/16/2012, 08:58 AM
Hi Bryan,

Was this a DIY kit? If so, it sounds like wiring issue. Both red wires from motor go to brown on power cord. The black wire from motor goes to the blue on the cord. The yellow on motor is not used.

fishnerd
02/16/2012, 10:17 PM
Dan,

It was a diy kit and it is wired with both reds to one wire and the black wire is to the other with yellow not being used. The power cord is not colored and the instructions say that it doesn't matter which wire to any groups from the motor. I switchted the wires anyways and it still does the same thing?!? Perplexed, with so few wires it would be hard to mess it up, right :)

Bryan

fishnerd
02/20/2012, 02:23 PM
I should also say that I purchased 2 of these kits from you and works great, it is just the other one that does this.

Order # 2596
Placed 1/9/2012

Bryan

Avast Marine
02/21/2012, 07:06 AM
Try hooking up the yellow wire instead of the black wire from the motor and let me know if that fixes the problem.

fishnerd
02/22/2012, 02:48 PM
I tried the yellow wire, did not work. I tried to switch the wires with the yellow wire on, did not work. So all combinations of wiring has been tried, looks like I received a bum motor?

Bryan

Avast Marine
02/23/2012, 06:39 AM
Looks that way. Please reply to your original order confirmation referencing this issue and we will get one out to you.

fishnerd
02/27/2012, 09:26 PM
Talk about customer service, got an email friday, received motor today!!! New motor working awesome along with the rest of the myriad of Avast products under my cabinet.
Kudos to you both Dan andJustin!

Bryan