View Full Version : Are you still in business??

04/14/2012, 12:54 PM
I have been trying to contact you but your online chat is offline for days now and no body answers the phone.


04/14/2012, 02:33 PM
Business Hours:

Monday through Friday: 10AM to 7PM Central Time.
Saturday: Closed
Sunday: Closed

Phone & Fax:

Tel: 847-775-0640
Fax: 847-775-0648

Try giving them a "phone" call during their buisness hours, I have never had a problem getting someone to answer.

04/17/2012, 10:01 AM
Any word?

04/17/2012, 10:08 AM
Any word?

I gave up! gave my business to premium aquatics. I had $1100 worth of stuff and one question that i needed answer asap. their chat has been ofline for days maybe even weeks. and got a voicemail everytime i called.
They dont even bother to check the forum.
My order is already shipped and PA gave me a little discount. Thats what i call customer service

04/17/2012, 11:13 AM
i bought stuff from them 2 weeks ago with no issue

04/23/2012, 11:49 AM
I wonder if they've seen a dropoff in business since they discontinued their everyday RC discount code (5% off) and couple times a year 10% off code.

I know that I haven't placed an order with them since they discontinued the discount codes. Simply better deals to be had elsewhere.

04/23/2012, 05:49 PM
I stopped purchasing from them as well.

05/03/2012, 09:38 PM
lol... i've been having issues with another company as well. What the heck is going on

05/08/2012, 03:18 PM
I ordered from them recently with no issues -

first world problems..

05/09/2012, 03:34 PM
Please contact us via phone at 847-775-0640, 9-6 M-F, or email us, [email protected]
We do not monitor forums on a daily basis.



05/14/2012, 04:17 PM
Just called them and first time I got voice mail. Called back in 10 minutes and got to a person. Very friendly and answered my questions.