PDA

View Full Version : trying to order from site.


saltedod75
06/05/2012, 01:30 PM
it is saying something about FedEx is not working and you can not get past that in checkout.

GenesisReefSys
06/05/2012, 01:40 PM
I think that glitch was just resolved. Please try again and if you have any trouble please don't hesitate to get in touch!

Thanks,
Kevin

saltedod75
06/06/2012, 07:08 AM
I would like to thank Kevin for outstanding customer service. It was by my fault that I resent the same email stating that the shipping service was down. I received a replied email from him promptly yesterday but I was unable to respond to his reply until this morning. When I refreshed my browser, it sent the same email about the shipping being down again. I then received a phone call from Kevin this morning because he was concerned that I wasn't able to place my order and he immediately took my order over the phone. I would just like to say that I think that is great customer service and thanks again Kevin.