Unable To Access Aquacontroller Jr

[imnee]

OK, I had this thing out of the box for 5 minutes and have already killed it:).

I connected to 192.168.1.50 and logged in, looked around for a second and went to network settings. I turned OFF DHCP (mistake) and I also cleared the IP address. My router assigns IP addresses to all clients based on MAC address, unfortunately with DHCP off this does not work.

I have tried the following:

Several power cycles
Using flash utility to browse for the Aquacontroller Jr (nothing)
Ping apex (nothing)
telnet apex (nothing)
Googled and searched forums for solution, found lots of dead ends.

Unfortunately I don't have the optional display that can be used to to change the settings.

[RussM]

Reboot your computer in Safe Mode with Networking, and try the discovery/browse tool again.

[imnee]

Safemode with networking does not help. I captured the network packet below using a port sniffer. The MAC address of the APEX is (00:0c:11:23:16:46) and you can see in red below where the APEX is broacasting IP address 255.255.255.255. Since DHCP is disabled and there is no IP address in the device I'm not sure how I can connect.

There is a way to revover from this, I'm just not sure what to do. I have contacted APEX but have not heard back.





No. Time Source Destination Length Protocol Info
6009 1642.490832 NipponDe_23:16:46 Broadcast 61 ARP Who has 192.168.1.1? Tell 255.255.255.255

Frame 6009: 61 bytes on wire (488 bits), 61 bytes captured (488 bits)
Arrival Time: Dec 29, 2012 11:50:29.379089000 Eastern Standard Time
Epoch Time: 1356799829.379089000 seconds
[Time delta from previous captured frame: 0.053472000 seconds]
[Time delta from previous displayed frame: 0.053472000 seconds]
[Time since reference or first frame: 1642.490832000 seconds]
Frame Number: 6009
Frame Length: 61 bytes (488 bits)
Capture Length: 61 bytes (488 bits)
[Frame is marked: False]
[Frame is ignored: False]
[Protocols in frame: eth:arp]

[Coloring Rule String: arp]
Ethernet II, Src: NipponDe_23:16:46 (00:0c:11:23:16:46)Dst: Broadcast (ff:ff:ff:ff:ff:ff)
Destination: Broadcast (ff:ff:ff:ff:ff:ff)
Address: Broadcast (ff:ff:ff:ff:ff:ff)
.... ...1 .... .... .... .... = IG bit: Group address (multicast/broadcast)
.... ..1. .... .... .... .... = LG bit: Locally administered address (this is NOT the factory default)
Source: NipponDe_23:16:46 (00:0c:11:23:16:46)
Address: NipponDe_23:16:46 (00:0c:11:23:16:46)
.... ...0 .... .... .... .... = IG bit: Individual address (unicast)
.... ..0. .... .... .... .... = LG bit: Globally unique address (factory default)
Type: ARP (0x0806)
Trailer: f7603d460110000c11231646ffffffffffffff
Address Resolution Protocol (request)
Hardware type: Ethernet (1)
Protocol type: IP (0x0800)
Hardware size: 6
Protocol size: 4
Opcode: request (1)
[Is gratuitous: False]
[COLOR="red"] Sender MAC address: NipponDe_23:16:46 (00:0c:11:23:16:46)
Sender IP address: 255.255.255.255 (255.255.255.255) Target MAC address: Broadcast (ff:ff:ff:ff:ff:ff)
Target IP address: 192.168.1.1 (192.168.1.1)

[imnee]

FYI. Neptune provided a special firmware via email that allowed the Aquacontroller to be reset to defaults. This worked on the first try and all is well. Excellent support!